Chatterbox Walls Bewertungen 12’380

Antwort von Chatterbox Walls

12. Mai 2026

Hello Hansa,

Thanks for your order & I am sorry to hear that you are disappointed with our service.

I have investigated this & can see that you have falsely accused our business of changing the text on your order after placing it, sending us a screenshot of an earlier design taken 2 days before you placed your order & crucially differs from the text in the artwork in the order which you placed.

Please note that your comments are libelous & we take false allegations such as this very seriously.

It is important to note that we, nor our system DO NOT make any changes to any order after purchase.

We have produced an order based EXACTLY on your custom specifications.

The product which you received & have sent us photos of EXACTLY matches the artwork which you approved when placing your order, which also EXACTLY matches the contents of you order confirmation email which includes a visual of the artwork image & also details the text input by you for your order, & also your order receipt, which we have resent you in our email communications.

When you placed your order, you confirmed acceptance of our terms and conditions which state ‘I understand that by paying for the item, I have approved the design I have created to proceed to production and it will be produced exactly as previewed. This includes spellings, grammar, layout, colours, sizes, fonts (including distressed fonts), quantities and type of print/canvas/cushion. It is important that (you) the customer checks that the spelling, grammar and word layouts, sizes, quantities and type of print/canvas are correct prior to approval and payment. It is solely the customer’s responsibility to check the design for spelling, grammar sizes, colour option and type of print/canvas/cushion prior to approval of the design created on our website prior to payment.’

In addition, once the order is placed, we encourage our customers to double check & triple check their order for accuracy & there is also a short period after the order is placed, prior to the item being produced, to advise of any mistakes or changes to an order & I can see that you haven’t used this option to communicate any changes to or issues with your order.

Your item was therefore produced exactly as described at all stages of your order process.

If we reproduced the print, it would be identical to the one which you received