Just received an "air conditioning" fan that was shown on the website as the size of a chair and would be able to blow above a bed. What a pile of crap I received. Less than 28cm high, no power in the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Already sliced a whole bunch of scallions right after unpacking. Noticed the hinge feels tighter than my old kitchen scissor set, zero wobble when cutting, which is surprisingly reassuring. Still gett... Mehr ansehen
DREADFUL COMPANY ITEMS NEVER ARRIVE YOU MAKE CONTACT AND THEY WANT PHOTOS OF PACKAGE, VERY DIFFICULT WHEN YOU HAVEN'T HAD ONE! THEN YOU ONLY GET A SMALL REFUND AMOUNT. I NEED TO TAKE IT FURTHER
Unternehmen hat geantwortet
Just received a water spray that is not strong enough for my needs, and their Customer Services were very helpful in a refund. Well done!
Unternehmen hat geantwortet
1.8
Mangelhaft
84 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Nothing arrived scam company
Nothing arrived scam company
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
SCAM ALERT
SCAM ALERT: I ordered 3 Highland cows (soft toys) for Christmas gifts.
In the online advert they looked super but in reality when they arrived they looked rubbish quality.
I have pics but am unable to post here.
I have contacted the company repeatedly requesting the Returns address without success & they ignore my emails saying they have already replied. Do NOT order from this fraudulent company! The company have now replied & want me to add more information:-
This company only responds once you post a negative review or escalate through PayPal to get a refund. Beware of their unethical business practices. Read the many negative reviews—I wish I had before ordering.
UPDATE: To return this item to Guandong, China would cost £33.80 with necessary tracking requested by Household & Tools, the company’s current name. My initial payment was £52.56. After postage this would mean I would only be getting £18.76 back from my initial outlay. People Be Warned! Shop at peril.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Just what I was expecting
Just what I was expecting. Great fit
22. Oktober 2025
Bewertung ohne vorherige Einladung
I thought this item was a strong piece…
I thought this item was a strong piece of equipment to exercise with, it is cheap and useless and certainly not worth the money. When I saw this being used on Facebook I thought it would be suitable for me to get rid of my tummy which is what was being shown. When I tried to use it I couldn’t get my feet into it, I was expecting the rubber to be much stronger to enable me to do leg raises and strengthen my tummy muscles.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
At the beginning I was enjoying but two…
At the beginning I was enjoying but two days after it got broken. I was disappointed. It was nicely designed but need stronger material
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Absolute scam of a company
Absolute scam of a company. I ordered the highland cow and it’s awful, nothing like the pictures, not weighted and no heat pad. I’ve emailed you and you suggested I gift it as a present! This product is only suitable for the bin. I want a refund! I email you back and you continue to sent an auto response saying you’ve replied to my query. You have not until the money is refunded.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Arm strengthening grips
Surprised how quickly it arrived and good quality too.
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with product instructions within 24 hours. Please give us a chance to make amends. Thank you very much.
The highland cows are a joke
The highland cows are a joke.
I am trying to get a refund but the email
Doesn’t work and I can’t find a number for customer services
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
You didn’t keep to your advert which…
You didn’t keep to your advert which showed buy two and have additional one free, making three
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your concerns and resolve them as quickly as possible. If your item is missing in any way, please contact our after-sales service team. We take responsibility for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Its not weighted or any thing for the…
Its not weighted or any thing for the heating element
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute scam of a company
Absolute scam of a company. Items are not as described and then the company refuses to issues refund, stating issues with PayPal account. DO NOT BUY FROM THIS COMPANY!!!!!!
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Highland Cow
Highland Cow - Rip off cheap n nasty copy, not weighted, no heat pads and holes in both of them.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute rip offs I ordered a highland…
Absolute rip offs I ordered a highland cow at £27 .. was advertised being weighted with a pocket to put heat pads in. I got a stuffed toy! Given the run around via email when I complained and now don’t even bother replying but kept my money. Beware these people are scammers
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Same as others bought the highland cow
Same as others bought the highland cow. A totally different thing to what was shown on their website. Such a scam, no insert or heating pad, scruffy little cow that looks cheap and nasty!
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam - Baked Starter Kit
Ordered the Baked Starter Kit (26.09.25) - Tuscan Dreams, showing a picture of the Laura Geller makeup set to be sent a completely different brand. Arrived today, so disappointed! I used the customer link in the email to report my concern to receive a message - error! Such a scam! I will not be using this company again.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Not Laura Geller make up as advertised
I thought I was purchasing g Laura Geller make up as it was advertised .it took 3 weeks to arrive after payment made and is not Laura Geller . Intend to return for full refund 🤞🤞
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
highland cow
Purchased the large highland cow as it had a heat pad which I thought would help me. It comes looking nothing like on the video. It even looks like its had a stroke(face twisted) No heat pad and I don't even think its the right size. Tried to email on there service email and it keeps taking you back to the catalogue. I don't think they like the idea of returns or complaints.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Still waiting for my Laura Gellar…
Still waiting for my Laura Gellar product .Its been nearly a month now but after reading another ladies experience sounds like I'm going to be disappointed when or if it eventually arrives !!
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
So totally disgusted with this…
So totally disgusted with this company!! The photos on their advertising clearly showed Laura Geller Make up palette….today after waiting nearly 4 weeks something very inferior has arrived ! So stupid I didn’t read the reviews first as I usually do…but when I saw the photo didn’t expect to be scammed ! Is there any way of redress on this !
11. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.