Charmliving Bewertungen 

Antwort von Charmliving

Vor 1 Tag

Thank you so much for taking the time to share this! We’re delighted that Renee made setting up your new account such a smooth and welcoming experience — she’s a real asset to the team, and we’ll be sure to pass your kind words on to her. Welcome to Charm, and please don’t hesitate to reach out if there’s ever anything we can help with.

— The Charm Living Team

Antwort von Charmliving

Vor 2 Tagen

Thank you for sharing this. We're glad the outstanding issues at your building were sorted out quickly and that it's already made a real difference. It's also great to hear the office team were helpful and easy to reach on the phone. We're constantly working on hiring the right people and refining our systems so the service keeps improving. We'll make sure your feedback gets passed along to the team. Thanks again for giving us the chance to prove ourselves.

Warm regards,
Charm Living

Antwort von Charmliving

Vor 2 Tagen

Thank you so much for taking the time to leave this review. We're really pleased to hear the transition has gone smoothly and that our team's communication has made a difference in resolving the issues left by the previous agents. It's also great to know our contractors have been living up to the standard we expect from them. We continue to hire and implement our systems, which we hope will make our service even better. We'll be sure to pass your kind words on to the whole team. Thanks again for your support as we've settled in as your managing agents.

Warm regards,
Charm Living

Antwort von Charmliving

Aktualisiert am 16. Juli 2026

Dear Mr Robinson,

Thank you for taking the time to leave your review, and we are genuinely sorry to read of your experience. We appreciate how frustrating the delays and the gaps in communication have been, and we apologise that the level of contact you have received has not met the standard you are entitled to expect.

By way of context, Charm Living was appointed as managing agent of the building only recently, after the service charge budget and demands now in dispute had been prepared and issued by the previous managing agent. The financial records and supporting information needed to answer your questions in full were not transferred to us at handover, and this has significantly limited how quickly and how fully we have been able to respond. We recognise, however, that this context does not excuse the lack of communication you have experienced, and for that we apologise.

We would like to reassure you that the matter is now being actively progressed:

A dedicated Service Manager has taken ownership of your case and will remain your single point of contact.

We have written to you directly setting out our understanding of each of the outstanding issues you have raised.

We have written formally to the previous managing agent requiring them to provide the outstanding documentation and confirmations and to close out the matters raised, and we will continue to pursue this until it is resolved.

No late payment fees, interest or other charges will be applied to the disputed balance while these matters remain under review.

Charm Living

Antwort von Charmliving

Aktualisiert am 16. Juli 2026

Thank you for your feedback. We're sorry the departure of your property manager wasn't communicated to residents promptly — that was a failing on our part and we've addressed it internally.

That said, we'd like to set out what has actually been happening on your development, as considerable work has been underway. Our Managing Director has taken personal oversight of the site, and the following actions are now being concluded:

•⁠ ⁠The reported fly tipping was cleared the same day it was instructed.
•⁠ ⁠A CCTV specialist has been to site to scope an installation.
•⁠ ⁠On the gate: because the building is within a conservation area, planning permission is required before any gate can be installed. This isn't a delay of our making — it's a statutory requirement. We are securing the process and a quote for the planning application and gate design so this can move forward properly.

We took over this contract in May, and while we recognise the communication gap caused understandable frustration, meaningful progress has been made in a short time. A new property manager will be introduced to residents shortly. In the meantime, if you'd like to discuss any of the above directly, please call us on 020 3966 1693.

Charm Living

Antwort von Charmliving

27. Juni 2026

Thank you, Simon. We really appreciate you taking the time to share this. Leaks like this can cause a lot of disruption if not dealt with quickly, so we're pleased Perry was able to get a contractor out promptly and have the issue diagnosed and resolved with minimal impact to you and your tenant. We'll pass your kind words on to him – feedback like this means a great deal to the team. Thanks again, and please don't hesitate to get in touch if there's anything else we can help with. Best, Ben

Antwort von Charmliving

27. Juni 2026

Thank you, Wendy – lovely to hear. We're glad Perry could help and get things sorted quickly for you. We'll pass your kind words on to him. Thanks again! Best, Ben

Antwort von Charmliving

27. Juni 2026

Thank you, Simon. Timely responses, updates and follow-ups are the basics we want to get right, so it's great to hear that's landing at Kings Hall. We're committed to keeping this up throughout the contract, not just at the outset. Thanks for the positive start, and do reach out any time. Best, Ben