To say I’m disappointed is an understatement. I purchased this bag after seeing it advertised on social media by Charles & Keith themselves and also ‘influencers’ The posts showed it being adver... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Received my bag yesterday after seeing it advertised on my socials - I’m forever buying bags and the sizing isn’t right - it was a well presented advert and purchased I’m extremely happy I did... Mehr ansehen
Unternehmen hat geantwortet
Very disappointing experience. I ordered a bag on 28/4 as a birthday gift for my wife, with delivery advertised as 2–5 days. After 11 days, it still had not arrived and missed the occasion compl... Mehr ansehen
I will forever love Charles & Kieth bags! The bags are so versatile & so classy and elegant. I bought several bags recently and all are works of art! My current favourite is the XL Calla tote bag in t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Kontaktinformationen
Vereinigtes Königreich
- charleskeith.co.uk
3.2
Akzeptabel
3555 Bewertungen
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Order never arrived
Order was never delivered to my address, contacted customer service and I'm still waiting for a reply and a refund.
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and completely understand your frustration. Due to the high volume of orders during this period, response times have been longer than usual. We’ve noted that you’ve also reached out via email, and our team will follow up with you there.
Best Regards,
CHARLES & KEITH Customer Service Team
Will it ever arrive?
It is not clear anywhere on the website that it is not based in UK, or anywhere in Europe, although it has a co.uk website. Ordered a wallet nearly 2 weeks ago and it has not left the warehouse according to the tracking link, which states ‘In Warehouse HNK’. Hong Kong I assume, and no response from company to any emails. If the item ever arrives I will update review.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Late delivery and no update on delivery
Its been more than 15 days I haven’t got my parcel yet.
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Really cute bag
Really cute bag , Good quality and arrived on time, I wish if it was a little bit bigger on size but overall really nice bag.
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re so glad to hear that you love your bag and that it arrived on time! Thank you for your feedback regarding the size. We truly appreciate hearing your thoughts as it helps us continue improving our products.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Hi still waiting for the product which…
Hi still waiting for the product which I bought it’s been over 10days still not received
27. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Worst experience ever
Haven’t received my bag since 10days now and can’t find a way to connect to any team to talk n get info on my order
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery time on website is 2 to 5…
Delivery time on website is 2 to 5 working days but it takes almost 20 days
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Late and partial deliveries
I ordered my handbag on 29 November two weeks ago. The latest update I received was on 03 December. I went to the website, and it’s marked as “in transit”, and the last entry from 06 December says the parcel is in Hong Kong.
This timeframe is beyond their advertised 5-9 working days.
Update: the bag arrived and it’s gorgeous, but it doesn’t have the additional strap that’s shown on several pictures. Is there anything that can be done about it?
12. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Love the quality ❤️
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Not yet received my item
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Have not received my parcel yet or any…
Have not received my parcel yet or any delivery information
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Order not received yet
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.