To say I’m disappointed is an understatement. I purchased this bag after seeing it advertised on social media by Charles & Keith themselves and also ‘influencers’ The posts showed it being adver... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Received my bag yesterday after seeing it advertised on my socials - I’m forever buying bags and the sizing isn’t right - it was a well presented advert and purchased I’m extremely happy I did... Mehr ansehen
Unternehmen hat geantwortet
Very disappointing experience. I ordered a bag on 28/4 as a birthday gift for my wife, with delivery advertised as 2–5 days. After 11 days, it still had not arrived and missed the occasion compl... Mehr ansehen
I will forever love Charles & Kieth bags! The bags are so versatile & so classy and elegant. I bought several bags recently and all are works of art! My current favourite is the XL Calla tote bag in t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Kontaktinformationen
Vereinigtes Königreich
- charleskeith.co.uk
3.2
Akzeptabel
3555 Bewertungen
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Nearly 10 Working Days – Order Still Not Received
I placed my order on 2 December, and as of 15 December, I still have not received it.
Update- received item on 20th December
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration. Your order is still on the way, and we sincerely apologize for the inconvenience caused.
If you’d like, you can reach us at customers@charleskeith.com
with your order details, and our team will be happy to check the status and assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Hard to rate something you don’t have!
Not received the item yet so can’t comment. It was not made clear that this item would not be sent from the UK. Ordered on the 2nd December and as far as I know it is still in China.
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration. Your order is still on the way, and we sincerely apologize for the inconvenience caused.
If you’d like, you can reach us at customers@charleskeith.com
with your order details, and our team will be happy to check the status and assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
It’s been 2 weeks since I ordered an…
It’s been 2 weeks since I ordered an item from Charles & Keith and up until now, I haven’t received it. The app doesn’t give you much details about the order process as well which is a hassle because I cannot keep track on where it is now and how many days do I still have to wait for it to arrive.
15. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Made my order on 1/12/25 still have not…
Made my order on 1/12/25 still have not received it, don't know where my order is. Not happy, wouldn't be ordering again.
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration. Your order is still on the way, and we sincerely apologize for the inconvenience caused.
If you’d like, you can reach us at customers@charleskeith.com
with your order details, and our team will be happy to check the status and assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Order placed on 2 December and still…
Order placed on 2 December and still not received, contacted customer service and was sent a standard reply, not great service, have ordered from here before with no issues
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration, especially as you’ve had positive experiences with us before. Your order is still on the way, and we sincerely apologize for the inconvenience this has caused.
Please rest assured that we’re monitoring it closely. If you need further assistance, feel free to reach us at customers@charleskeith.com, and our team will be happy to help.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
The parcel you sent is missing and till…
The parcel you sent is missing and till I never got the parcel. I mailed to the customer service and no reply till now. I am never buying anything from this brand again.
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re sorry to hear about the inconvenience and completely understand your frustration. Please be assured that our customer service team is actively assisting customers and will follow up directly via email to help resolve any issues.
Best Regards,
CHARLES & KEITH Customer Service Team
Item returned 16 days ago no acknowledgement
I returned a pair of shoes and an evening bag on the 4th December 2025, I have not received an acknowledgement of receipt from Charles Keith, I have not received a refund, I cannot find a telephone number. In the uk to speak to anyone. I have paid out £140.00 and desperately need my refund
4. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for reaching out. We can confirm that your return was received, and your refund was processed on 16 December 2025. Please allow about a week for the amount to be reflected in your account, as this may depend on your bank’s processing times.
We sincerely apologize for any inconvenience caused. Our hotline is currently unavailable, but you can reach us anytime via email at customers@charleskeith.com, and our team will be happy to assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Haven't arrived after 2 weeks
Ordered on 29 November but shoes still haven't arrived on 15 December. I had to go and buy something else which means I will have the hassle of trying to return these shoes if they ever arrive.
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand how frustrating this must have been, especially since you had to purchase an alternative pair. According to our records, your order was delivered on the 15th. We sincerely apologize for any inconvenience caused.
If you need any further assistance or guidance regarding your order or return, please reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very comfortable shoes
Got a pair of heeled pumps. No “breaking in” required, the shoes had this amazing padding that made it so comfortable. Danced until 4am in them and felt totally fine! And it was only £50, absolute steal. Super happy, A+ would buy again
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very disappointing
Very disappointing. Placed order for 2 things (shoes and bag) shoes delivered but no sign of the bag. Parcel was to be delivered within 5-9 working days. Ordered on 28th Nov 2025 till date not delivered.
28. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Not received my order yet, GB000455099
Order number: GB000455099
I still haven’t received my order placed on 1st december, I got an email 3/12 saying it’s been dispatched. I cannot track my parcel anymore. Can someone please look into this urgently.
1. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand how frustrating this must be. Our team has been managing a high volume of enquiries during this period. According to our records, your order was delivered on the 17th. If you require any further assistance, please contact us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
The best company
My favourite company to buy any bags or shoes from! I bought my mini wedding handbag and my wedding shoes from Charles and Keith. All my handbags are by them and I adore their shoes even the heels are comfy! And when I emailed so say I was worried as I had bought my shoes and bags very close to my wedding date they made sure it all got to me on time and emailed throughout to let me know where it was and checked I had it once it was delivered! Gorgeous service! The best!
17. Mai 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Great boots when they finally arrived!
Boots are great, but they took over 2 weeks to arrive and there were no delivery updates
1. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
I haavent received my parcwl
I haavent received my parcwl. It is still saying being prepared
1. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Didn’t deliver item
Didn’t deliver item. Can’t contact for a refund, they don’t answer emails, live chat doesn’t work, always shows busy. The only phone number is a Singapore one. Avoid this company unless you want to lose your money.
1. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand how frustrating this must be. Our team has been handling a high volume of enquiries during this period, but we’ve responded to your email and will continue to follow up to assist you as quickly as possible.
Best Regards,
CHARLES & KEITH Customer Service Team
I am still waiting for my order
I am still waiting for my order. I have not got any update from you whivh is very frustrating!
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
It’s been over 2 wees and I still…
It’s been over 2 wees and I still haven’t received my order.
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
Our team has also been handling a high volume of enquiries during this period, and will respond to your email and continue to follow up to assist you as quickly as possible.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.