Both drivers on outgoing and return journeys were polite and professional. We were picked up on time the drivers were very helpful in loading all our festival gear in the car and did amazingly wel... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Perfect. I had a worrying early hospital appointment so booked a taxi. Text information confirmed he was on his way and taxi was waiting dead on time. Thank you. Great service and I will use again.
I use Castle Cars regularly, at least once a week to the supermarket and then back home and for any other journeys I have to make. I have dealt with Castle Cars for many years and would not dream of... Mehr ansehen
I received a quotation immediately. I confirmed and received a confirmatory email. I also received notification when the driver was on route and details of the vehicle registration etc. They arrived o... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are a Tonbridge Based Taxi, Private Hire and Chauffeur business that has been trading since January 1995. We offer 4 to 8 passenger vehicles every day of the year, usually 24 hours a day. This is dependant on staff holidays etc for the period from midnight to 4am but if pre-booked can usually be accommodated. We will go anywhere, local or long distance and average over 200 airport transfers per week. We also offer an executive / wedding service in a suitable vehicle. Please call for details. All vehicles take cash or card payment, and we can also offer business accounts on request. Castle Cars has an excellent reputation for standards and reliability and has won many awards both locally and nationally including top 3 for 10 consecutive years winning in 2021 and again in 2025 of the Small Private Hire Company of the Year, given by Professional Driver Magazine. We are also a Times Small Business of the Year Winner, as well as several others. Our Google Reviews averaging 4.8 / 5 from over 1000 different passengers back up how well we are regarded by past customers.
Kontaktinformationen
Castle Cars Tonbridge Ltd, 11a Munday Works, Morley Rd, Tonbridge, Kent, TN9 1RA, Tonbridge, Vereinigtes Königreich
- 01732 363637
- info@castle-cars.com
- castle-cars.com
4.8
Hervorragend
189 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Taxi late
Taxi late, missed train and connecting train, and consequently my work meeting. Payment machine didn’t work- my week is off to a very poor start
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Cars Tonbridge Ltd
We are very disappointed in being left a 1 star review after 2 years of you using us 18 times, without complaint, or a positive review.
You booked a car from your address for 0830 today and the driver unfortunately arrived 10 minutes late due solely to traffic beyond his control as it was peak school time.
To reach your house he had to drive past 3 large schools and a busy college, as well as a new 125 home estate on the very same road on which you live. He then had to drive back past those schools, college and new housing estate to get you back to the station and in each direction the 2.2 mile journey took him 20 minutes.
None of your previous bookings were at this time of day and I presume this explains why you did not allow sufficient time for such a journey?
Perhaps next time allow more time if it is a 'time critical' journey?
As for the card machine not working this is due to an apparent recent intermittent signal issue around the station and again beyond our control.
You did tip the driver £2 for which he was grateful. but to leave a poor review for the company was very unfair. I hope that when you look at this in the cold light of day you will realise this and remove it.
Totally reliable
Totally reliable. Booking in advance was easy. Very helpful text messages to tell us that the taxi was on its way, and then that it had arrived. Smooth driving, courteous driver. 100% satisfied.
3. Mai 2026
Bewertung ohne vorherige Einladung
Excellent experience - Again
This is going to sound boringly repetitive but again: On time; Very friendly and helpful driver; very safely driven; nice sms alerting service; all of which makes next time's trip to the airport a no brainer when it comes to choice. Thx guys
24. April 2026
Bewertung ohne vorherige Einladung
Easy to book - excellent service!
Easy to book.
Prompt & reliable, the app link they send you shows your taxi en route to you - excellent!
Drivers always have been exactly what good taxi drivers should be: excelllent customer service!
Can only recommend!
14. April 2026
Bewertung ohne vorherige Einladung
This is a very reliable taxi company
This is a very reliable taxi company . When you are in the taxis you feel safe which is important nowadays..the drivers are always on time.sometimes they are even early..
They will chat to you if you want to talk.. the Office staff are so polite and very helpful .a truly good company ,I won’t use anyone else . Julie W
16. März 2026
Bewertung ohne vorherige Einladung
Good service
The driver arrived promptly and was friendly and extremely helpful.
14. März 2026
Bewertung ohne vorherige Einladung
Good all round
Prompt arrival for pickup, clean vehicle, courteous driver and reasonable price. Good communication via text message
5. März 2026
Bewertung ohne vorherige Einladung
Great service and comms
My son had to be collected from school one evening. Castle Cars made sure I knew when the car was en route, the car and driver details. The driver was on time and called after 2 minutes when he could not see my son. All resolved and no issues but very efficient and considerate.
4. März 2026
Bewertung ohne vorherige Einladung
Always reliable
Always reliable, good service, easy to book.
1. März 2026
Bewertung ohne vorherige Einladung
First class service as always
First class service as always! Terry picked us up personally- so good to see a friendly face at the end of a long trip.
Always punctual and good communications. Easy to book .
Great reliable service .
28. Februar 2026
Bewertung ohne vorherige Einladung
Excellent
Easy to book, good communications. Punctual and friendly.
Excellnet
27. Februar 2026
Bewertung ohne vorherige Einladung
Punctual and a very professional
Punctual and a very professional and friendly driver. Car was spotless and well maintained. I will definitely use Castle Cars again.
19. Februar 2026
Bewertung ohne vorherige Einladung
Always helpful and extremely good…
Always helpful and extremely good service with the drivers and operations staff. Cars are well-maintained and immaculate.
Very Good Company.
13. Februar 2026
Bewertung ohne vorherige Einladung
Excellent service
Another efficient, punctual and friendly driver from Castle Cars Tonbridge.
8. Februar 2026
Bewertung ohne vorherige Einladung
Excellent
An excellent service: clear and easy communication, fair pricing, prompt and friendly drivers. Highly recommended.
30. Januar 2026
Bewertung ohne vorherige Einladung
Help with parcels on a rainy Tuesday
Needed to take birthday gifts by train on a very wet day, driver arrived in good time and helped me get out of the car with my parcels at the station. Friendly and courteous. Thank you for your help.
27. Januar 2026
Bewertung ohne vorherige Einladung
Excellent for Airport Runs
I booked Castle Cars for a journey from Heathrow to Southborough and the service was exceptional. The booking process was simple and straightforward, with clear communication throughout. The driver was courteous and professional, drove safely, and the car was clean, comfortable, and spacious enough for us and our luggage. I have used them many times - they have never let me down, and I am very happy to recommend them.
23. Januar 2026
Bewertung ohne vorherige Einladung
An awful rainy day but Castle Cars on…
An awful rainy day but Castle Cars on time , great journey and friendly knowledgeable driver. I always use this company as they are so trustworthy.
21. Januar 2026
Bewertung ohne vorherige Einladung
Excellent again today with Terry
Excellent again today with Terry. I’ve used Castle cars for years and they’ve never let me down
11. Januar 2026
Bewertung ohne vorherige Einladung
Every time, perfect service
Every time, same perfect service, thank you! Today I was driven to Heathrow by Steve, great experience! Thanks Steve and Castle Cars!
4. Januar 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.