CastFireplaces Bewertungen 1'647

Hooga Ecosy5 fantastic stove I've purchased several over the years for myself and my client base, thank you to Mark and Mel @ Cast Fireplaces, Heanor

After paying 229.00£ for a fire place box too use in my cast iron fire suround, i was not happy with the item for a few reasons 1st was the flame was miniscule and did not have the effect i was after , i used about 250ml of fuel too try it out , it lasted around half an hour . 2nd thing was the fake coals that come with it are not allowed on the flames . So a bit pointless .They did hid the metal box though ! After the dissapointment of my trying it all out . I messaged the company too discuss my options for returning the items , wich i was told there is no options for returning the goods once opened and used , even though it would not need much to clean the parts up . Just letting people know . Waste of money in my eyes .

Excellent service. Responded to my email within minutes to find a replacement part I couldn’t find anywhere else.

Excellent product at a great price. Also customer service was brilliant.

Very quick and helpful replies to questions and fast reliable delivery.

Very quick and responsive customer service. Delivery man very nice and the delivery was very quick after the order was placed. The fire surround is beautiful and very well crafted. I am delighted with it.

The hearth was really well made, arrived on time and was exactly as ordered. Delivery charge was more than I would have expected, but it was a heavy item and they deliver themselves, which means less chance of damage.

I telephoned at 11.10 to check stock and ordered online and parts delivered next day. Amazing Customer Service 👏👏👏👏👏

I bought a beautiful fireplace and surround, but it turns out that it is the wrong size and now I am scratching my head about how to fit it. For this reason I would not recommend that anyone buys a fireplace from a company that just provides the product and does not fit it.

Good quick feedback, help and advice. Some unique items and very well made. Would recommend.

Excellent services, definitely will recommend them, team were so helpful at every stage

So pleased with the service. The delivery was excellent. The driver a pleasure to deal with. Everything about the process was first class. Thank you all at cast fireplaces.

Excellent customer service from initial contact to purchasing a set of 10 fire inset tiles
Quick delivery and good value for a quality product
Definitely recommended

Brilliant service , absolutely love my new fireplace so happy thank you

Excellent service, very knowledgeable person and very helpful. Already bought two fireplaces and will go back for more. Thanks again

Excellent service. Whole transaction was done remotely and there were no issues. Prompt response to queries and delivery went as planned.

Contacted Cast fire places as we needed a replacement grate for the fire that was in our house when we moved in, the person who emailed me back asked me to send pictures of said fireplace and within a few minutes emailed me back to tell me which fireplace we had and which grate would fit. Excellent service. Fire is now roaring up the lum

Excellent service, order delivered next day, will shop here again.

Absolutely brilliant service- delivered on time and into the front room. Thank you