We received the fireplace when they said it would arrive, well packed and exactly what was shown in the pictures. Delivery guy very helpful. Only wish was that it had installation instructions to sho... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent customer service and product. Detailed confirmation of order, by email, within minutes. Telephoned within days to give a delivery date and one hour time slot. Goods delivered exactly... Mehr ansehen
Great service, knowledgable staff and very helpful, products were delivered next day which was handy. Only slight annoyance was the limestone surround fixings. The bracket holes were behind a stone... Mehr ansehen
I love my newly installed ARADA Widescreen multi fuel stove. It keeps my bungalow at a perfect temperature. Yes, you have to remove the ash and get the coal or wood in, but that takes me thirty minute... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We supply fireplaces and stoves directly to the public from our website and also our showroom and warehouse in Heanor Derbyshire. We also have a good showroom with over 80 stoves and numerous fireplaces on display, for customers wishing to come and view our products. Fireplaces in Cast Iron, Limestone, Wood and Marble all on display and in stock for collection or delivery. Wood Burning and Multi Fuel Stoves from leading brands inc Dunsley, Parkray, Hunter, Hamlet, FDC, Gallery, ACR and Woodford. Come and visit us the kettle is always on.
Kontaktinformationen
Unit 1-2 Thorpes Road Industrial Estate, DE75 7EE, Heanor, Vereinigtes Königreich
- 01773 718718
- sales@castfireplaces.co.uk
- castfireplaces.co.uk
4.9
Hervorragend
1652 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Deleivered on time and as agreed
28. Februar 2024
Lovely fireplace and great service
Lovely fireplace, great service and good value. This is our second fireplace from CastFireplaces and the first one still looks great six years later. A great company to deal with.
27. Februar 2024
Helpful advice & prompt delivery
Helpful advice & prompt delivery
Competitive price and delivered exactly when they said that they would. The stove has just been installed today and looking forward to our first fire
9. Februar 2024
Lack of communication :(
The fireplace and hearth arrived as they should. Communication very latchy, otherwise would've given 5*.
12. Februar 2024
Antwort von CastFireplaces
Thanks for review,
Glad you are happy with the fireplace and hearth and arrived as they should.
Graham our Scottish delivery man did call me whilst at your property when delivering to ask if we had missed fireguard loading it on the van.
I said it was out out of stock and would be sent by DPD.
We do not arrange any delivery dates for Scotland as once Graham collects he sorts that out as he is a 3rd party. as he plans his own delivery runs.
Sorry you feel any information was lacking I know i have personally spoke to you twice and text about refund etc as you called me day after delivery asking if we could refund the fire screen.
I can assure you we certainly not cowboys and our delivery service is second to none.
3 Star Review I feel is a little harsh but we do take note you had to call twice but honestly i think every time you have contacted us by phone or text it has been dealt with in a professional manner certainly not a ramshackle operation.
Regards Mark
The fireplace looks amazing
The fireplace looks amazing. I forgot to order the grate, phoned up and spoke to a gentleman and it was delivered the next day ,extremely helpful and very nice to speak with.
3. Februar 2024
Fireplace
Delivered exactly as promised on time by pleasant courier. Goods in perfect condition. Very satisfied.
3. Februar 2024
Excellent product so far
Excellent product so far, one week in. The log burner arrived on time and was well protected. Polite delivery driver.
2. Februar 2024
Black and white quarry stone hearth
Delighted with my two new hearths.
Delivery went smoothly and was delivered earlier than expected. It was also a nice touch to phone me and notify that the items would be delivered a week earlier.
Thank you for the wonderful service!
16. Januar 2024
Looks Great! Fabulous Price
Having never ordered anything like this online before,I was a little bit anxious.
My fireplace was due to be delivered on Friday 26January and low and behold it arrived bright and early by two guys who couldn’t have been more helpful.
Fitted the following Wednesday and was just as we’d hoped for.
The gas fitter was impressed,especially when we told him the price.
Very happy with delivery,supplier,and aesthetic of fireplace.
No complaints and would recommend to anyone looking for a new fireplace.
26. Januar 2024
100% Recommend to all
100% Recommend to all. Fast & reliable, Great communication from the team. Cannot fault at all
5. Februar 2024
Bewertung ohne vorherige Einladung
Great customer service and quick…
Great customer service and quick delivery
Love our woodburner so much
11. Januar 2024
Excellent business
This is my third purchase from this company, first class service. And quality products
9. Januar 2024
So good to deal with
Easy ordering via website, and excellent friendly contact over the phone. Siper quick delivery. Thank you
3. Januar 2024
Replacement Woodburner Glass
Fast efficient service, would have given five star but cost of delivery bumped up the price considerably.
3. Januar 2024
Granite hearth
Brilliant service ordered a granite hearth for our gas fire on Sunday & received it on Tuesday morning within the hour time slot I was given. Very happy from start to finish thank you Castfireplaces
23. Januar 2024
Bewertung ohne vorherige Einladung
New hearth arrived and the small one…
New hearth arrived and the small one taken away. Thank you really good service but i haven’t had my refund of the original one.
23. Dezember 2023
Cast iron damper
The description of the product made it easy to select correctly and it arrived on time and with protective wrapping.
17. Dezember 2023
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.