Total SCAM, Literally a Bait & Switch experience
I specifically ordered the iPhone 17 metal case that SNAPS together w/brackets, as I had never seen this type before. I have over the years bought several metal SCREW ON cases from various sellers which I was not wanting to buy again. this was my 1st time buying from caserefined. what I received was not the case I ordered but a completely different case. A SCREW ON CASE! I called & emailed making them aware. They said snap on case was no longer available & i received the
case they now send in its place. I said there’s nothing online re. case is discontinued or I wouldn't have ordered. furthermore, they STILL ADVERTISE THE SNAP ON AS AVAILABLE FOR PURCHASE to this day! I never unboxed the case or its wrapping once i saw it had no snaps or brackets but 6 screws instead and I followed ALL instructions re.
submitting for return/refund &
paid $16.99 shipping. I received a USPS notification that my package had literally physically been received by someone at the address they say to ship to.
and, —> FIVE DAYS LATER I get a USPS delivery exception email saying my package is being RETURNED TO SENDER due to no such business at that address!?this is the very NYC address they list on their website used for domestic returns/refunds! this entire time im emailing asking for updates, advising of my being notified that they’ve gotten my return I sent them and in return I got canned emails “apologies for any inconvenience, once we receive the returned item we’ll be able to refund you” etc etc. Everything from them was lip service, as they never intended to follow thru on their advertised Return/Refund policy. THEY ARE A TOTAL SCAM! Not only are they RESELLING the majority of their CASES AT 2 & 3 TIMES THE PRICE FOR THE EXACT SAME CASES ON AMAZON, but They USE BAIT & SWITCH marketing & fulfillment practices that are seriously ILLEGAL!
I have since filed a NY Attorney’s General complaint regarding their fraudulent marketing & sales tactics.

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