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Cartwright & Butler Bewertungen 

181
TrustScore 3.5 von 5

3.5

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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

I love these biscuits but in one of my last orders I found 2 dead small midge flies inside the cardboard packaging. Luckily the actual biscuits are sealed inside plastic wrapping but it were a little... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

An expensive, premium product but one I liked as I try to wean myself off strong fresh coffee every morning (at the Doctors insistence after losing a kidney). However the latest batch (Amazon... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ordered a mixture of gifts and snacks for the home. DPD didn’t deliver as expected but I received an incredibly swift response to my email from C&B, who resolved the issue in a very thorough manner, w... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Received a hamper as a gift from employer. All the products inside were well packaged. The box itself was customised with company logo, which I think is great for corporate gifts. I haven’t tasted any... Mehr ansehen

Unternehmensdetails

  1. Lebensmittel- und Getränkeexporteur
  2. Anbieter von Werbegeschenken
  3. Lebensmittelhersteller
  4. Lebensmittelproduzent
  5. Lebensmittelanbieter

Vom Unternehmen geschrieben

Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.


Kontaktinformationen

3.5

Akzeptabel

TrustScore 3.5 von 5

181 Bewertungen

5 Sterne
4 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 55 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.5

Alle Bewertungen

(181)

42 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Delicious range of butter fudge.

Delicious range of butter fudge.
My favorite being Salted caramel.
Very creamy and a lovely taste of butter.
Well worth the money and makes a great gift if you can keep it long enough to give away!!
Happy to recommend

28. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

High Quality Goods

Gorgeous Products. I first found some of the C&B Hampers on another website and bought a small hamper for my parents 50th anniversary and they particularly loved chocolate wafers. Also included Orange Juice and a variety of biscuits. So found Cartwright and Butler website and ordered a bigger Hamper for my Dad’s Birthday. He was very happy. They offer a great range of fantastic products, sweet and savoury. The Hampers can be personalised, pick and choose your own items. You can also just buy individual items of your choice. Their range of products will suit every pallet and budget. Highly recommend.

1. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Good quality products and responsive customer service

Good quality products. I have never been disappointed with the taste or quality of their biscuits and the containers. I like how you can get biscuits in cartons or tins depending on the purpose you want them for - own consumption or gifts. Love their themed commemorative products. Tins are real keepsakes.
I am surprised at some of the comments about the delivery. Bear in mind that the company is not responsible for the actual delivery, just the dispatch. It is the courier services they use - usual variety of DPD/EVRI/ Royal Mail. I had a problem with a delivery recently - my fault, mistakenly put wrong door number. After several failed attempts at delivery when the parcel was returned to the depot, I contacted C&B customer service who had it re-labelled correctly and the parcel was delivered pronto.
Very happy to continue using their products and services.

14. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

We like the rosemary thins but in the…

We like the rosemary thins but in the majority of boxes they arrive broken, sometimes in so many pieces that they are almost crumbs.

28. Oktober 2023
Bewertung ohne vorherige Einladung
Cartwright & Butler-Logo

Antwort von Cartwright & Butler

Hello, I hope you are well and thank you for your feedback. Our sincere apologies for the delay in response. I'm sorry to hear that the majority of the boxes arrived broken. This is not the level of service and products we hoped to offer our customers. Rest assured this will be pass to our Quality and Dispatch Team.

If in case this will happen again in your next order which we absolutely hope it won't, kindly contact our Customer Care Team at care@cartwrightandbutler.co.uk so we can investigate and assist you further.

Bewertet mit 5 von 5 Sternen

Great gifts

I bought their biscuits for my friends from aboard and they absolutely love them, it’s great gifts for friends and family.

5. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I purchase 2 x hampers (1 gift and 1…

I purchase 2 x hampers (1 gift and 1 for the family) from C&B
I was extremely pleased with the products, all the contents the biscuits and treats were of fantastic quality tasted amazing. the wooden hamper box is reused in the house. I would certainly go to C&B for hampers or luxury food for gifts / special occasions

16. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

3rd Year of purchasing these hampers

3rd Year of purchasing these hampers , boxes and selections for Christmas presents . This year we choose to add our own selections . Wow so happy with the result .
Like previous years the quality and professionalism of the packing, layout and produce hits the top bar !!!

:D thank you

28. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Hamper Choice

Lovely choice of off Hampers with luxury tasty products that make a great special gift for any occasion.
Great discounts offered and free P&P which make the prices even better :)

28. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordered on the 30th of August

Ordered on the 30th of August, selected the normal delivery option so I expected it to be delivered on the 4th of September but to my pleasant surprise it was delivered by the next day! I made the order from Cape Town, South Africa for a friend in Birmingham and it certainly made their day because they were having a rather hectic work week! I'm impressed by their service and quality of their products!

31. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Personalized gift

Personalized hamper which I send to my friend for her birthday was amazing!!! Great quality, amazing taste and you can tell that has been wrapped with love!

17. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered the lovely ultimate family…

I ordered the lovely ultimate family get together collection and a few chutney's for a birthday get together with my family, it arrived on time and everything was perfect condition and tasted amazing and 100% worth the money recommended

1. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Wish I had read these reviews first! Do not buy from them!

Wish I had read these reviews first! What a horrible company to deal with. Ordered a hamper and PAID extra to insure delivery on an exact date - never arrived. AND - apparently - they have no customer service over weekends! So the hamper that was to arrive on a Friday for a wedding - we can’t reach a soul to help. And now it’s too late and the wedding party is gone. And I still can’t get any help and the tracking number shows as invalid!! DO NOT BUY FROM THIS COMPANY!’

26. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Badly wrapped hamper

Hamper arrived late. It was in 2 very flimsy boxes, not the sturdy "Kraft" boxes they say they use and both boxes were squashed! Consequently some items were damaged. The tissue paper inside was completely creased up and ripped and looked like it had been used before! I couldn't send it back as it was for a 90th Birthday 3 days later. I took a few photos but they didn't want to see them and they just blamed the couriers! In this instance the couriers were not to blame, at all. In fact I was surprised there wasn't more damage! I'm just glad I had the hamper delivered straight to me...at least I could re wrap it and try to make it look a little better. VERY disappointed.

29. April 2023
Bewertung ohne vorherige Einladung

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