Very disappointing and unprofessional…
Very disappointing and unprofessional experience.
When I arrived to pick up the rental car, the company said they needed to block a 400 EUR deposit on my card. They then claimed that the deposit could not be processed and told me I had to buy their extra insurance in order to get the car. However, the same card worked without any issue for the rental payment itself, and my card issuer later confirmed that they could not see any attempted deposit reservation or declined transaction.
Because of this, I felt pressured into paying for an extra insurance I did not need, especially since I had already purchased separate coverage for the rental car.
On top of that, the car was handed over with an almost empty fuel tank, and I still have not received proper confirmation that the car was returned in good condition.
Based on my experience, I would not recommend this company. Be very careful with extra insurance charges and deposit claims.








