Carsilks Bewertungen 

To start with terrible service getting mats in a timely manner. Would not let me cancel order when covers could not be delivered on time. Charged me extra cod freight upon delivery. Then after all that the quality is terrible. When I wanted to return they are make such a ridiculous about of request. Like wanting a video of the installation of their flimsy product explaining why it is so cheaply made. Stay far away from carsilk.

I ordered car seat covers for the back of my vehicle. Although it took one month for delivery, the car seat covers fit perfectly.

I am filing this complaint against Car Silk regarding a purchase I made over two months ago. After waiting an extended period for my order, the product I received was defective/messed up. I immediately contacted the company to request a replacement or refund. Despite my repeated attempts to resolve the issue, Car Silk has failed to provide the refund I requested.

At this point, I no longer want a replacement — I simply want a full refund for my purchase. If the company cannot provide this, I will be left with no choice but to pursue the matter through my bank and other appropriate channels.

I am requesting the BBB’s assistance in resolving this matter and ensuring that Car Silk honors its obligation to refund me.

Mats were packaged very poorly. Creased badly. Did not fit car well. Very slow to respond and very vague in answers. Would not allow product return even though the mats were never used. Would never use this company again.

I have been waiting over 5 weeks now after making payment. Tehy sent a tracking number which for the last three just says processing, they no longer reply to me multiple emails or are yet to respond to my Facebook messages, Im giving them one final chance to reply on FB before reporting their FB site - be carefull

This is the second review for the Carsilk car & trunk matts. This second review is to the quality fit and finish of their product. The trunk matt is cut incorrectly and does not fit properly. I have pictures to confirm this but this site will not allow me to upload them. It doesn't matter how I tried to manipulate the trunk matt it just dose not fit properly. In my opinion this is terrible quality control.

Price was reasonable, I thought. It did take about a month to receive the product but when installed, the back mat didn’t fit like I thought they should. I sent in inquiry from the website about the issue with a description and pictures. They initially responded fairly quickly and requested more information in the form of a video. OK. So… I did a video sent it in. They get back and said it was satisfactory to then and was that ok. I said NO! So they checked again. And I waited, checked in weeks later. Now they just don't respond No response. Sent another email to see if they got the link and had any issues with it. No response. Guess at this point I am cutting the mat apart so no one trips.

As for the product itself. I ordered front and second row mats. The front mats installed pretty well, fits decently and looks nice. The back would look nice if it actually fit, it is huge in places by 3 inches of extra height in the middle. As for quality of material, it’s decent. Cleans well.

Ordered seat covers July 28. Contacted Carsilks numerous times for update. Seat covers have not been received and no response from Carsilks to my many emails and phone calls.

I decided to treat my 2007 Jaguar XJ SOVEREIGN 3 litr petrol X358.
However,decided to cancel next day 4th August 2025, However, even though they accepted my cancellation I'm still waiting for refund.

However, it is now 15th September 2025, I have had no refund.Moreover, after emails back and forth from Carsilks, and "pleading due to high volumes of sales, they have a backlog of orders and refunds to deal with. They will get back to me as quickly as possibleI"
I have shown great patience to Carsilks, but have decided to leave this review, so that they might hurry along with my refund.
John Maxwell
Glasgow UK

Buy at your own risk! After weeks of I contacted them about delivery, Joey responded that they were not able to make them for my vehicle which was listed on the website. I requested a refund and was told it would take about two weeks to complete the process. Now four weeks later, no refund, no communication and no explanation. Complete bullshit.

I ordered these mats for my 2021 Ford F150 Super Crew. They claim to custom make match for every vehicle, which is a lie. The mats I ordered do not fit the truck properly. They are actually made for a car. They don't cover the floor in the. Rear cab, as they should. There are flaps that there's no way to attach, so they just fall out. When you get out of the vehicle, the clips on the driver's side Mat, they do not attach properly to the clips. On the floor which don't allow the mats to lay flat. I paid extra money for the Ford label to be embroidered and it looks like a 5-year-old child did it with a holly hobby sewing machine. I contacted customer support. They told me I had to submit pictures and videos to ensure that installation was correct. Which I have done multiple times It has now been over 2 months, almost 3. They refuse to accept the return and refund the order. Saying that the installation is correct, which is false based on all the videos and everything that I have shown them. And they refuse to take any action at all to take responsibility for the shabby poor quality of their product. I wish that I could submit the pictures that I submitted to them and show the email threads that i've been dealing with this company since june.It's totally totally unacceptable.Please do not order from this company.You will regret it.It is a complete waste of money. They have said they would provide me with installation videos for my vehicle.All they could provide me were short ten second clips of youtube videos of different mats being installed in different cars.Nothing as an actual installation video for a truck or any other vehicle for that matter.Showing you exactly how to install where to attach an actual installation video.Nothing could be provided because they have nothing.

I received a defective product (floor mats that didn’t fit my car) in July 2025. I contacted the team to escalate the issue and they confirmed that the product looked like it didn’t fit properly. I have escalated that I would like a refund, and the company is now ignoring my emails.

It's not what I thought. Plus, it's about %40 fit. Not bad. But short in places. It's not snug up to my seat tracks and the side wall against the center conceal could go more past the seat as well. The extra floormate on top of the floormate is not as advertised, It is not be except able.
I'm reporting you to my bank as fraud.

The website mentions 10-15 days for your order. This is a lie. I waited over 30 days, and received nothing. There is no number to call, only email. So I emailed and was told that my made to order covers would soon arrive. I decided to cancel my order. I sent an email to cancel and for a return label. No reply. The seat covers did come in about a week later and I was surprised because I had canceled them. Also, I had ordered from and rear seat covers and only the front came in,
Carsilks would not send me a return label, after multiple requests for a return label. THIS COMPANY WILL NOT SENT YOU A RETURN LABEL, THE WEBSITE SAYS 30-DAY RETURNS. THIS IS A LIE. THEY TOLD ME THAT YOU HAVE 6 HOURS FROM THE TIME THAT YOU RECIEVE YOUR SEAT COVERS TO CANCEL. SO WHICH IS IT? 30 DAYS OR 6 HOURS.
THIS COMPANY IS A SCAM. I AM STUCK WITH THERSE SEAT COVERS NOW. THEY ARE OF POOR QUALITY.

I ordered seat covers around 2 months ago. They contacted me saying they couldn't make them for my car, so I told them to refund me the money.

Two months later, after asking several times, they haven't refunded me the money. Its a BIG SCAM.

I wrote a review of this shambles of a company before, and its only gotten worse.

I ordered a dash board cover, it didn't fit and the quality is so cheap its not worth what they charge. Contacted them to say I'd like to return it, as is my rights as a consumer. They refused unless I provide evidence that it doesn't fit. So I sent photos.

I was told this isn't evidence, and they need a video of me installing the product, Which I did, once I had time to.

Once they received the video they said please allow 3 days for us to investigate.

It's now been over 2 weeks, and over 2 months since my original order! They are ignoring my emails, and I have sent over 100! I want my refund for this cheap product!

It is clear to me that all positive reviews on this site are fraudulent and written by the company, as they are all similarly worded!

Furthermore, they advertise themselves as a Canada based company, but they ship from Vietnam!

DO NOT BELIEVE A SINGLE POSITIVE REVIEW ON HERE!

Avoid this company like the plague!

They are fraudsters, scammers and breaking consumer rights laws!

Save your money! The only thing slick about the Carsilk seat covers is the Social Media Ad campaign and the videos. The product itself is garbage and did not fit. The seat covers came with no instructions and cheap fasteners that did not work. Customer service is non-existent.

Avoid Carsilk at All Costs – Terrible Product and Zero Customer Support
I strongly advise against purchasing anything from Carsilk. My experience with this company has been nothing short of infuriating. I ordered custom-fit seat covers for my truck, and it took nearly a month for them to arrive. By the time they showed up, my vehicle was in the shop for bodywork and paint—delayed by about a month beyond the original timeline.

Once I finally got the truck back and tried to install the seat covers, I discovered they didn’t even remotely fit. These were advertised as custom-made, but what I received looked generic and completely incompatible with my vehicle's seats.
I contacted Carsilk immediately, only to be met with indifference. Their response? Essentially: “Tough luck.” No offer to help, no exchange, no return—just a dismissive attitude and no accountability.
Carsilk clearly does not stand behind its products or care about customer satisfaction. If you choose to buy from them, be prepared to waste your money and receive absolutely no support when things go wrong. I will be burning these rags in my burn pile in the morning. At least I’ll get some satisfaction out of that.

This place has bad customer service and sells you products that doesn't fit your model of vehicle and then ignore you, stay away!

I purchased the Carsilks floor mats expecting a custom fit and decent quality, but unfortunately, the product fell short on every front. The mats didn’t fit my vehicle properly despite being advertised as tailored to my model. The material feels flimsy and cheap—nowhere near the premium quality suggested in the listing.
To make matters worse, the mats arrived bundled in a sack with no protective packaging, which already raised concerns about the seller’s standards. I attempted to contact customer support multiple times but received no response. Adding to the frustration, the company claims to offer refunds, yet there’s no actual process to initiate one—no return instructions, run around email communication, nothing working. It feels like blatant false advertising. This company should be investigated for deceptive practices.
I rarely leave negative reviews, but I hope this helps others avoid the same experience. If you're considering these mats, I strongly recommend looking elsewhere.