Disappointing and concerning
My experience was disappointing overall due to issues with how the vehicle was prepared and handed over.
The car was advertised and sold as being ready to drive, however it was not taxed at the point of sale. This meant I was unable to legally use the vehicle and had to wait for the V5C to arrive before I could tax it myself, which caused significant delay and inconvenience.
As a result, I have also incurred additional costs, including taxis to get to work, as well as a V62 fee while trying to resolve the issue. This was not what I was led to expect at the point of purchase.
I also only discovered the vehicle was untaxed after independently checking the DVLA website. Had I not done this, I could have unknowingly driven the car while untaxed, which would have left me liable for penalties.
On the day of collection, the member of staff dealing with us appeared unsure and was not particularly communicative, which added to the lack of clarity around what had and had not been completed prior to handover.
Additionally, although a full service had been mentioned, the overall condition and issues I’ve experienced have affected my confidence in the vehicle, and I will now be arranging this independently.
Based on the good trust pilot reviews and the very well presented website I assumed this was a trustworthy business. I was wrong.
I would have expected better preparation and clearer communication before handover. The car was dirty and unkempt. I am still hoping the matter can be resolved directly with the dealer.








