Carpet Avenue Bewertungen 

Antwort von Carpet Avenue

11. Juni 2024

Dear Gabriela,

Thank you for taking the time to leave a review regarding your purchase with us. We are sorry to hear that you are not fully satisfied.

We would like to clarify that it is not uncommon for this type of carpet to emit fibers or lint initially. The majority lint is actually excess fibers that got stuck in the pile during manufacturing when the pile was trimmed down to the desired height/length. As you walk on the carpet, these fibers often rise to the surface and come out more easily.

Fiber shedding is not a sign of a defective carpet, but we understand it can be an annoyance, especially in the beginning. This is a natural process, and with a little patience and regular vacuuming, it will gradually stop.

For these types of carpets, we recommend vacuuming once a week, and no more than twice a week if they are in a high-traffic area. Excessive vacuuming is not advised, as it can exacerbate the shedding and potentially damage the pile. Always vacuum in the direction of the pile and use the "carpet mode" on the vacuum nozzle. Remember to lift the vacuum nozzle after each movement to avoid dragging it back and forth across the carpet, which can cause unnecessary wear and tear.

We have reached out to you via email as well. If you need any assistance or have any questions at all, please do not hesitate to contact us. We are always happy to help.

Thank you again, and we wish you a pleasant day.

Kind regards,
Carpet Avenue Customer Service