Cariloha Bewertungen 55

I wasn't asked when I spent over $6,000 if I had drawers in my king bed. Cariloha does not take returns on their bases. This caused big issues. I also wasn't told my bases and mattresses were on backorder. Basically it was just get the sale. Not good. I wouldn't and won't do business with them again.

Ordered a quilt as gift for my son who opted for the cash instead of the quilt. Cariloha does not have an option, of any sort, for paid or discounted return shipping. It's going to cost me $65 to return the quilt. Bad customer service!

I give them a 2* because hubby loves their socks. Our sheets went into the closet after one-time use. They were too big for the bed and a wrinkled mess. Here's why I will NEVER order from them again. I put in an order May 1st, it's now May 17th. I get several spam emails a day, not ONE telling me where my order is or when it can be expected. I've contacted the company's customer service with no reply. The tracking number that they gave me when the order "shipped" on May 5 says the number "can't be found." Jiggity business and my last order.

I’ve been a loyal customer of Cariloha for years, starting with purchases at their Lahaina Maui store and continuing at their Carmel location.

Unfortunately, my recent experience has been very disappointing. A hand towel I purchased began unraveling, and when I reached out to customer service with a photo, the response focused strictly on their one-year warranty and requiring a receipt—offering no flexibility or goodwill.

This wasn’t about the cost of a towel. It was an opportunity for the company to stand behind their product and take care of a repeat customer. Instead, they chose policy over customer loyalty.

Because of this, I won’t be purchasing from Cariloha again, and I would caution others to consider how the company handles issues like this before buying.

I'm a past consumer. I started buying my Sheets,Towels 2010 Really loved the sheets I have at least 12 Sets , Just really upset you are now having them made in China my last set I ordered was from China and I hate them! When you decide to having them made in Turkey I will start purchasing again . I will be looking for a company that has them in Turkey! They are a better quality made in Turkey!!

I just had a wonderful customer service experience at Cariloha. I received the wrong size sheets, I called, and the rep sent me a prepaid shipping label to send back the wrong order. The size I originally ordered is on it's way!

I purchased my first Cariloha sheets in 2015 and loved them. Over the next few years, I bought several sets. I bought the last ones in 2019. They were terrible! They wrinkled so badly they needed to be ironed. The color had changed and the size had reduced. I complained, especially about the wrinkles but was told that "wrinkling like that is not typically accepted by my return team for a warranty claim". Customer service suggested I iron them. Outrageous! After all this time, I still feel like I was swindled. I now buy sheets from Costco and love them. They cost about half the amount and are wonderful quality.

Cariloha sheets are very soft, BUT the flat sheet shrinks in size considerably after just a couple of washings ... even using cold water when washing and an ultra-low dryer setting. I had purchased a set of queen size sheets and was so impressed by their softness that I ordered a second set to replace the first set when needed. I have had the same shrinkage experience with the flat sheet in both sets of sheets. A flat sheet having a post-shrinkage width of 86" at the top and 82" at the bottom does not allow for a comfortable sleep! Unfortunately it is not possible to order the flat sheet, fitted sheet and pillowcases separately in order to accommodate this issue.

The bottom sheet literally shredded after about 18 months. These sheets only have a 1-year warranty. I've had sheets that cost much less that have lasted longer!

The company used a delivery service called uniuni and their service is the worst. Ordered a pillow on Dec 15th and still waiting for this christmas present. Their tracking service is called aftership and is worthless.
I will NEVER buy from Cariloha again. When I called and spoke to a manager he kept blaming the volume on the holiday. Still don't know when I will get my product.

I bought these sheets while in the Bahamas on a cruise. I had high hopes for them being better than the other bamboo sheets I have purchased for far less money. They are soft and comfortable feeling. However, the fitted sheet is way too big and it bunches up as you sleep on it. Thankfully there are straps to hold the sheet in place. Otherwise they will be coming off the mattress. As for the cooling effect, it did not live up to my expectations. For the amount that these sheets cost they should be better fitted and deliver on what they promise. I would not recommend purchasing these sheets to my friends or family.

I bought a Cariloha mattress, adjustable frame, bed sheets, and pillows six months ago. I am VERY HAPPY with all products. I just learned that the pillow top and the pillow covers are removable for washing. The zippers are very small. As I zipped the covers and mattress top back on, I was expecting the zippers or attached material to tear. The quality of the zippers and stitching was EXCELLENT and I had no problems, I have been completely satisfied with all Cariloha purchases for the past six months.

$300 sheet set pilled after one wash and customer service won’t do anything about it. Absolutely insane. I hate this company and hope they burn lol. Cheap material, garbage customer service. Don’t bother “treating yourself” with this company! Corporate greed at its finest. Sad that a company that charges this much for a product doesn’t hold itself to higher standards. Weird that they can even get away with that…

I have purchased the Cariloha men's underwear the past four or five years and it was great. The last couple of orders placed the underwear is falling apart at the seem in the crouch only after a few times wearing the underwear with standard care and washings. The quality has definitely gone down in this regard so I will not be reordering.

I would rather sleep on a bed of nails, than to ever do business with this company ever again. They are the worst.

I bought in St.Lucia, (Pointe Seraphine). Huge mistake.
cannot contact anyone in this company. I was verbally guaranteed returns within 100-300 days. They would pick up the mattress if not suitable. It is NOT suitable.
However, there is no way to contact this scam company. They insist on sending you to a free$100 gift site. Huge mistake on my part.

I bought Cariloha 100%viscose from bamboo queen sheet set at Dillards, luxurious 400-thread count. I followed the care instructions. After a few washings they were pilling. Before one year the bottom sheet was starting to shred in two spots. After 1 year they had one area of 4 x 6 inches of shredding on the bottom sheet plus another smaller area of shredding. I called Cariloha and they would not help me because I didn’t call before 1 year. It had been about a year and a few months. I was not aware of a 1 year warranty. I also was told I need my receipt which I don’t have because I was not expecting this to happen. I even offered to buy a bottom sheet and try again, but they only sell the whole set. What a disappointment and a waste of money on expensive sheets that should last several years! I was very disappointed that Cariloha offered no help to me! Because of this experience I would not recommend purchasing Cariloha sheets.

I purchased a “low loft” bamboo duvet that is also marketed as “temperature regulating”. It was heavy and very warm, and I was able to tolerate the heat for half an hour. Had I known that I couldn’t return it to a local store, but had to spend $53 to ship it back, I never would have bought it online. And they didn’t even provide a full refund!! I would never purchase anything from this company again, even though their clothes are nice. But their business practices are abominable. Don’t trust them. I’m considering reporting them to the BBB.

I purchased a Cariloha Comfort Tee shirt, as the material was very soft. I wear many different tee shirts, many different brands, and only rarely, after many wearings and washings, do I have any issues with pilling on the fabric. After 2 wearings and washings (in accordance with their instructions), the shirt is pilling in all areas. I contacted the company customer service, and initially, they stated "All of our products have a 1-year limited quality warranty for manufacturer defects". Since it had been much less than this time, I requested a replacement shirt. It was then that they informed me that pilling is not a manufacturing defect, but it "comes from an outside source", and they equate this defect with tearing or staining. Given the price paid for this tee shirt, I believe this is terrible customer service and reflects poorly on the quality of their product that I purchased. I won't buy from them again.

Purchased multiple towel sets from Cabo San Lucas store with wrapped package handed to ne in a reusable tote. When I opened the package several days later, long gone from Cabo, Surprise! Not what I purchased & damaged goods After a lot of hassles purchase price was refunded & merchandise sent back. Caveat don't let them wrap up items in back room and AVOID Cabo San Lucas store