Paul & Lewis were very helpful and made everything easy and smooth during the process. Follow up, helping to set up card machine all went smoothly.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent service once again, I have been with Card Saver for a number of years now and this last interaction (renewing my contract) has again shown why I have stayed with them. The sales staff are... Mehr ansehen
Unternehmen hat geantwortet
Paul was an absolute star, he explained why we was having problems and how the new authenticator system worked. He worked out a solution to our problem, and stayed with us step by step to chec... Mehr ansehen
Unternehmen hat geantwortet
Jamie has strong process knowledge and has been very supportive throughout. From the very beginning, he took ownership of my application and consistently helped me whenever I had doubts. He not only s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Poolfoot Farm, Butts Road, FY5 4HX, Blackpool, Vereinigtes Königreich
- 0344 2938 850
- trustpilot@card-saver.co.uk
- card-saver.co.uk
4.7
Hervorragend
2924 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Paul was excellent in dealing with…
Paul was excellent in dealing with myself throughout the whole process as I was unsure how the transition would go from one company to another. However, he guided me throughout the whole time and I really was grateful for his help! Thanks Paul, you are a credit to your company.
2. Juli 2025
Antwort von Card Saver
Thank you so much for your kind words! We’re thrilled to hear that Paul provided excellent support and guidance throughout your transition. It’s wonderful to know he made the process easier and that you felt well cared for. We’ll be sure to pass on your compliments to Paul—he truly is a great asset to our team. Thanks again for your feedback!
Antwort von Card Saver
Thank you so much for your great feedback! We’re happy to hear you found our service quick and sufficient. Your recommendation means a lot to us!
Very pleased with the service
Very pleased with the service. Professional and quick process all the way.
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Card Saver
Thank you for your wonderful feedback! We’re delighted to hear you were very pleased with our professional and quick service. We appreciate your trust and look forward to assisting you again!
Antwort von Card Saver
Thank you so much for your kind words! We’re glad you found the service fantastic, helpful, and understanding. We appreciate your support!
VERY GOOD SO FAR IN THE PROCESS
27. Juni 2025
Antwort von Card Saver
Thank you so much for your positive feedback! We’re glad to hear that everything is going well so far. If you have any questions or need assistance as the process continues, please don’t hesitate to reach out. We’re here to help!
Prompt response and full understanding…
Prompt response and full understanding of my problem
Thank you Paul
27. Juni 2025
Antwort von Card Saver
Thank you so much for your kind feedback! We're really pleased to hear that Paul was able to respond promptly and fully understand your issue. Providing clear and efficient support is exactly what we aim for, and it's great to know we delivered that for you. If you need anything else, we're always here to help!
Good service
19. Juni 2025
Antwort von Card Saver
Thank you for your feedback! We’re glad to hear you were happy with the service. If there’s ever anything more we can do to support you, just let us know — we’re always here to help!
Great Service
I just wanted to take a moment to share how impressed I am with the service I've recently received. Paul as always was extremely helpful, patient, and knowledgeable. He made sure all my questions were answered and assisted well with an issue I was facing. It really made my experience stand out in a positive way. Thank you for such a great service!
19. Juni 2025
Antwort von Card Saver
Thank you so much for your kind words and for taking the time to leave this wonderful review!
We’re delighted to hear that Paul was able to assist you so thoroughly — he’s a valued member of our team, and we’ll be sure to pass on your appreciation. Providing helpful, patient, and knowledgeable support is exactly what we aim for, so it’s great to know your experience reflected that.
If you ever need anything else, please don’t hesitate to get in touch. We truly appreciate your support!
Brilliant service
This facility is easily accessed with sensational customer service
We have utilised the facility for about 6 months and the service has been brilliant from start to finish
Jamie at card saver has been consistently brilliant and deserves a special mention for his efficient standard of customer service
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Card Saver
Thank you so much for your fantastic review! We're thrilled to hear that you've found the facility easily accessible and our service consistently brilliant over the past six months.
A special thank you for highlighting Jamie—he’ll be delighted to know his efforts have made a real difference. We’re proud to have him on the team and will be sure to pass on your kind words.
We truly appreciate your support and look forward to continuing to provide you with excellent service!
great customer service
great customer service - always happy to help
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Card Saver
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with our customer service team. We're always happy to help and here whenever you need us.
Card saver is known to have a lot of court disputes
Card saver is a company that has wrongly taken me to court .I will be dealing with them in court soon and after that I will be sending my case to the FCA .I haven't started yet.
Update
I dealt with Card saver today in court.The case was dismissed due to Card saver breaching the contract.
Have fun ,I know I did.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Card Saver
We're sorry to hear about your experience and take your concerns very seriously. We would never intentionally cause distress to any of our customers, and we’re committed to handling disputes fairly and in line with all relevant regulations.
While we can’t discuss specific legal matters publicly, we strongly encourage you to contact us directly so we can better understand your situation and hopefully resolve it amicably. Our goal is always to find a constructive solution wherever possible.
You can reach our customer support team at 03442938850 or reply to this message with your preferred contact information, and we will be happy to assist further.
Kind regards,
The Card Saver Team
CARD SAVER A FRAUD CHECK YOUR RATES
We joined Card Saver in 2020 and have since experienced nothing but issues. The rates we were charged were not what we agreed to, and when we raised the matter, the company conveniently changed our package again. Their excuse? The agent who originally signed us up is no longer with them, and they "can’t check." This is completely unacceptable—those agents represented Card Saver, and the company is fully responsible for their actions.
We are now being chased for £500 simply because we cancelled a contract that was mis-sold from the start. Over the course of our relationship, we estimate we lost approximately £20,000 due to the incorrect rates we were charged.
To make matters worse, Card Saver has passed our case to three different debt collection agencies. Each time, the agency drops the case once we provide evidence, only for Card Saver to send the case to yet another agency. This cycle of harassment is completely unjustified.
In contrast, we have been with Elavon for three years and have never had a single issue. Transparent, professional, and fair.
Our advice: Check your rates and contracts carefully if you are with Card Saver. Our experience has been deeply disappointing and costly.
Fraudulent behaviour should not be tolerated. We strongly advise caution when dealing with this company.
22. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Card Saver
We're genuinely sorry to hear about your experience and fully understand how frustrating this must have been for you. At Card Saver, we aim to deliver transparent and reliable service, and it's clear from your comments that we have fallen short of your expectations.
We take allegations of mis-selling and incorrect billing very seriously. While we cannot discuss account-specific matters in a public forum, we would like the opportunity to review your case in detail and see how we can address the concerns you’ve raised. We also want to ensure that any communication from third parties on our behalf is appropriate and fair.
Please contact our customer support team directly at 0344 293 8850, quoting your business name and any relevant references, so we can investigate this thoroughly and work toward a resolution. Our goal is to treat all customer feedback as a chance to improve and make things right wherever possible.
Kind regards,
The Card Saver Team
Always helpfull with my queries
19. Mai 2025
Antwort von Card Saver
Thank you for your kind words! We're glad to hear that you've found us helpful with your queries. If there's ever anything else you need, we're always here to assist.
Machines are unreliable rubbish
Had an issue. Finally sorted
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Card Saver
Thank you for your feedback, and we’re genuinely sorry to hear about the issues you've experienced with your terminals and the delays in receiving support. We understand how frustrating and disruptive this must have been for your business, and we appreciate you taking the time to share your concerns.
Please accept our apologies if the replacement equipment did not meet expectations or resolve the problem. While technical explanations like overheating can be accurate in some cases, we completely understand that repeated issues across both devices are unacceptable—and it’s clear you’ve not received the service or reliability you rightly expect.
We’d like the opportunity to put this right. If you haven’t already done so, please contact us directly on 0344 293 8850 with your business name and account reference so we can escalate your case and explore the most suitable resolution.
Thank you again for bringing this to our attention. We are committed to resolving this for you.
Kind regards,
The Card Saver Team
Paul was able to connect us to…
Paul was able to connect us to Emerchant Tech support who sorted out our reboot issue straight away.
15. Mai 2025
Antwort von Card Saver
Thank you for your review! We're glad to hear that Paul was able to quickly connect you with Emerchant Tech Support and get your reboot issue resolved right away. We’ll be sure to pass along your kind words to Paul—he’s always happy to help! If you need anything else, don’t hesitate to reach out.
they removed my last 2 reviews cause they know im speaking the truth
dont use this company for your business, they tried to get debt collectors on me and tried to fine me £1500.
stay very clear or you will regret it.
bunch of cowboys trying to use scare tactics.
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Card Saver
We're sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand that matters involving charges or debt recovery can be distressing, and we never want any customer to feel unfairly treated.
Card Saver is committed to acting in accordance with all relevant terms and industry regulations, and we always aim to resolve issues in a fair and transparent manner. If you believe there has been a misunderstanding or if you would like us to review your case, we encourage you to get in touch directly with our team on 0344 293 8850. We're here to help and would welcome the opportunity to look into this further.
Thank you again for your feedback.
Kind regards,
The Card Saver Team
Antwort von Card Saver
Thank you for your kind words! We’re so glad to hear that our team was able to resolve the issue quickly and provide you with a friendly experience. If you ever need anything else, we’re always here to help!
Paul was very helpful and talked me…
Paul was very helpful and talked me through everything over the phone
22. April 2025
Antwort von Card Saver
Thank you so much for your kind words! We're thrilled to hear that Paul was able to guide you through everything and provide helpful support over the phone. We’ll be sure to pass along your feedback to him—it’ll definitely make his day! If you ever need anything else, we're always here to help.
Paul helped me with a simple query…
Paul helped me with a simple query about my direct debits and very friendly in explaining what happened. Turned out there was no problem anyway just a bit of overlap from the old contract to the new one.
15. April 2025
Antwort von Card Saver
Thanks so much for your review!
We're really glad to hear Paul was able to assist you and explain everything clearly. It's great that it turned out to be a simple overlap, and we're happy we could give you peace of mind. If you ever have any other questions, don't hesitate to reach out!
Very helpful and friendly call back
Very helpful and friendly call back.
No complaints from our end at all.
8. April 2025
Antwort von Card Saver
Thank you so much for your kind words! We're really glad to hear you had a helpful and friendly experience with our team. It's always great to know we're meeting expectations and making things easy for our customers.
If you ever need anything in the future, don't hesitate to reach out — we're always happy to help!
Thanks again for the lovely feedback.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.