Caple Bewertungen 2’164

Had a fantastic experience at the Caple showroom in Avonmouth. The space is beautifully designed with a great range of stylish, high-quality kitchens, and the team were friendly, knowledgeable, and genuinely helpful - no hard sell.

Plus, the lovely chocolate orange brownies on offer with a beautiful hot coffee made the visit even more enjoyable.

Highly recommend if you’re looking for a new kitchen, kitchen appliances or even just a little kitchen inspiration!

Incredible company with exceptional kitchens as well extraordinary customer service. A really great company to visit as well as chat through in terms of all things kitchen!

Ordered some replacement parts to fix a leaky tap. Had clear correspondence and checking up, and was dispatched very quickly. Free delivery and reasonable price. Fitted easily and now tap and sink all fixed.

A smooth and positive experience.

Simple to order and delivered within 2 days. Just what you need. Thank upi.

Excellent customer service, they suggested that I purchase a spare item so I qualify for free delivery. After I had made my purchase online I received a phone call from them confirming my name and contact details and to confirm when my order will be delivered. Top class company and service, they can't do enough for their customers to ensure they're fully satisfied. Other companies could learn alot from Capel in how to run a business and how to treat their customers.

Essentially it’s the all too common issue, nice company with good customer service let down by using a rubbish courier. In my view the delivery service when shopping online is near as important as the business itself. The price of the item was excellent, payment was easy, a rep even checked the details before sending..it felt very hands on and careful but things fell off a cliff with the carrier, they showed up rang I think the wrong bell and then left, what’s more annoying is you get a text saying they have been unsuccessful and gone immediately they leave ..nothing you can do then, why not text to say they’ve arrived?? First day I informed the rep this had happened and expected it would be a chronic issue and basically, they left it to me to sort out when I thought they should have got involved as the person paying the carriage/with the contract. I was essentially powerless to intervene and the next day it happened again, verbatim..I was very annoyed and cancelled the order, the rep didn’t seem to know what was going on and the refund confirmation was vague. It did come in in the next few days fine. Check if they are using dpd local when you order..if so..think twice if your address isn’t straight forward for deliveries.

We purchased a RIF1800 built in freezer back in June 2022. Now 3 years later, conveniently outside the warranty period. The freezer literally apart. The freezing element frosted over and cracked the top panel. Then the entire thing got so large it stopped the door closing. Finally the whole thing fell down on to the top shelf. Including the fan. To reveal bulges in the side walls (looks like from manufacture) and exposing that it’s all held together with sticky tape, literally. So disappointed, this looked like a great product when purchased, but turned out to be unreliable. We also have a matching RIL1800 built in fridge. That’s working fine for now we’re satisfied with the fridge.

Great experience at the Caple Studio today! Seeing the appliances in action with a live cooking demonstration made a huge difference and really helped us understand how everything works. The team were knowledgeable. Highly recommended if you’re considering Caple appliances.

Chose a Caple microwave because it was the only one on the market to fit the weird small space in my kitchen. But I am genuinely very happy with it. Buttons and a knob, no touch controls, manual door open, intuitive UI. Perfect! It is really well designed. Simple, looks smart, does what I actually want, well, without clutter.

Caple called to verify delivery details, courier straight to my door, easy installation. 10/10 a perfect product and great experience. Thank you!

Simple to make the order and delivery was on time as it should be. Excellent service.

Hannah was a great help this week. I had an order that was a little delayed by the courier and after speaking with her, she tracked it and gave me an ETA, then checked again later in the day and updated me and then checked AGAIN when the tracking said the item had been delivered - can't ask for better service than that :)

Great visit today to learn about the brand. Topped off with some lovely food cooked by the amazing Jo

Helpful and informative. Very efficient.

Excellent customer service from Willow. I have sold Caple for many years and they are a great product (I have Caple in my own kitchen). The company are a dream to deal with, which is hard to find in this day and age.

Had a problem with the dishwasher racks disintegrating after 2.5 years, immediately replaced by Caple. Brilliant service.

excellent service prompt and reliable service

Very quick delivery. Product arrived in perfect condition.

Terrible service we haven't received the filters yet but we have paid for them.
Very unhappy customer

Ordered a pull-out hose, came on time and fitted it without any issue. I’ll order from them again.

Excellent price, great communication, good delivery time, brilliant after care service