Capita Bewertungen 53

Incompetence bordering on criminality. If you want to get drunk in a brewery don’t ask Capita to organise it. They have set up a website for civil service pensions which doesn’t work after 4 months and they are actively lying to MPs

Been trying to access my civil service for 2 .5 years. The provider refuses to communicate with me or my MP.
I wasn't even aware they'd appointed c(r)apita to take over the mismanagement of civil service pensions. You'd think they'd inform us? I don't even know how to contact them.

There needs to be a parliamentary enquiry into this debacle.

Complete and utter incompetence. Almost 1 year to be assessed for ergonomic equipment due to issues with incorrect assessment and then constant IT issues. I have never dealt with such incompetence from a company.

AUREATE ROüTê ensured every detail was addressed with care and strong efficiency. I’m very satisfied with the results and impressed by their organized workflow.

Zero stars would be my rating for this company if it were possible. I am a retired civil servant coming up to 3 years now. My pension payments which, prior to this company taking over were without problems, suddenly stopped at the end of December 2025. When I accessed the portal it showed "payslips" being generated for December 2025 and January 2026 despite the fact no money is being sent to me. Having contacted them, I was informed that they have reviewed my record and can advise my case is being progressed but ... "are unfortunately unable to provide a specific timescale ... at the moment".

So pension payments are being withheld not only from new retirees but those who have already been retired without any suitable explanation whatsoever.

Their website login doesn't work at all in Brave browser, and in other browsers there's no way to retrieve login information. Contacting them by email produces a stupid response that does nothing to resolve the problem. They seem to be deliberately bad. Are they just trying to steal people's money? That seems to be their aim.

If I could give 0 ZERO stars I would…. Clearly not ready to take over the administration of the Civil Service Pension fund. I basic information I had already sent to the previous administrator and which showed up on their website was lost e.g. according to Capita I’m still married although I’ve been divorced 10+ years now.. more importantly all the information submitted on line in Sept-25 in time for my forthcoming retirement on Monday 9th Feb, application for pension etc. has been lost. After well over an hour on the phone I was told to resend it all in hard copy, done on 16-Dec-25, still no acknowledgement of receipt even after I called again and sent it all via email. I was relying on receiving my tax free lump sum on Monday, fat chance. Useless, Capita clearly didn’t understand the magnitude of what they wear taking on and even allowing for a bigger backlog of upcoming retirees than they were led to believe, loss of information already in systems is unacceptable.

They have your pension money and good luck to anyone trying to transfer it out, the most petty and pedantic company I have ever come across, even my financial advisor is pulling his hair out over their antics. Give yourself at least 6 months of paperwork being sent backwards and forwards before you want your pension. Avoid.

To 'award' the Capita administered Civil Service Pension Scheme even a single star is too much. I have spent 2 days solid attempting to speak to a human owing the urgency of my position. On the phone lines you are cut off at the 2 hour mark rather than being allowed to progress to an operator regardless of queue position which is unacceptable. Perhaps Capita/CSP do not want to speak to anyone? The portal which did not migrate any of my information from the previous provider, MyCSP, asked me to repopulate all of my contacts information and set up a new account. This is a cheaper way of populating the new portal rather than doing it on behalf of users. The portal also did not retain any evidence of previous communication regarding my pension which is unacceptable. Unfortunately when I sent my pension application to MyCSP in July 2025 to Liverpool, I was unaware of the impending transfer of this 'service' to Capita on December 1st 2025 and have not been paid either my lump sum or my first pension payment on my birthday (Jan 11th 2026) when I turned 60 as per protocol. I am now worried that Capita/CSP have lost my application. I am no longer working, so this now has become pressing and I do not expect a timely response or fast tracked application any time soon. I am absolutely disgusted by this terrible service and question why the provision was changed and what is being done to turn it around.

By far the worse company I have ever had to deal with really good at holding onto your pension 4 hours on hold then just passed around there must be another way yet again the government buys cheap and we all suffer

My father passed away and it has been 4 months and still no nearer to receiving payment. He was a prison officer and it is a very bad way to treat his memory. We have sent forms proof of id and address for executors and my late father Grant of probate death certificate and more forms all sent recorded delivery. Jan Lamont sent an email 21/11/25 to say we would receive underpayment in 3 days and we are still waiting. When we phone we are fobbed off and our complaints have been ignored. I wanted this money to pay back over payment of state pension. I have gone to pension ombudsman and written to MP I think this is so disrespectful and glad father not here to see how they have treated him

Having registered on the new mycsp portal continually get informed username and password not recognised despite having confirmation that username is correct. Attempted to speak to an advisor today and after waiting in the queue for 2 hours she just disconnected my call without even making any effort to deal with my call. Absolutely disgusting service to get onto a portal after 3 weeks and service and customer service is diabolical

Capita send out letters with NO DATE. Capita REFUSES to answer complaints - does not care about complaints to the Financial Conduct Authority which Capita says is "toothless".
Capita failed to inform its custlmers of the massive data breach.
Therefore if Capita ignores the FCA it will be formal legal action - with Capita having to pick up a huge legal bill if it loses: which it will.

Hi Sam of ( Marbles credit card )

I just wanted to thank you for your “empty” reply to my scathing review of the “marbles” organised crime group!

please don’t assume that everyone that’s reading this is an idiot they’re not. We know what you’re doing. We see we get it when we look at our bills and have to deal with you people on the phone. We then realise exactly what we’re dealing with which is a bunch of thieves who don’t have any hesitation in talking rudely claiming things that aren’t true like they sent out multiple letters and multiple emails we tried to contact you it’s all a load of nonsense and we all know it. It’s just a money grabbing scheme by a bunch of criminals under the guise of a business. I do hope you are shut down one day companies like you make me sick and they ruin the lives of innocent people, hard-working people.

I have a terminal cancer,it can be treated,but never cured,
So,I had my assessment the start of this month,
I've had chemo since mid March,
I was not allowed to work due to being high risk,
Not entitled to any benefits due to us being a working family,
My only option was pip,
Had my report today and it's all lies,or half the story,
Absolutely disgusting,I cannot believe they do this to people,
I've read the reviews,yet,dwp are still using them,I mean,we pay into the system,we do our part,yet,can't get any help when we need it badly,and,to have this company lie too,sorry,some of us have been through enough,without this company lying and making our lives more complicated

Utterly, utterly useless company!
If you could write a guide on the best way to run a company and serve your customers to the best of your ability, Capita would have read this and said "How can we do this the absolute polar opposite?"
They managed to decrease one of my pensions by over £500,000 and then tell me it was "market forces".
I haven't seen an annual statement of account in nearly 3 years, and any attempt to make any change is followed up with a nigh on 20 page set of forms.
I have already transferred a few pensions from previous employers into a pension bee account, even though these were started after trying the same with Capita, they are all complete, it seems like Capita will do anything to delay the process!
Like is said, utterly useless!

Shockingly bad company. They manage my HJ Heinz Company pension. I've had to take them to court 3 times now. Each time I have won, but these people simply do not learn.
Maybe they should stick to persecuting old ladies for the BBC tv licence.

Worked on a temporary contract through Agency, even put the start date back. Had full attendance for the month of May, was there on time and did the job to the best of my ability. Now tried phoning in sick yesterday, kept phoning number and it was just ringing, then was told u can't text or phone on that number. So i rang off landline and was able to leave v mail. Then got a text saying job had been ended. Now other people were off sick for a day or for 3 days, but are still there. Am never gonna work for this company again.

I have had a pension with Capita since 1988 and want to organise a lump sum payment.
They are simply ignoring me .
Surely this is their business , why is it so hard?

The company that handles tvlicensing.co.uk and the harassment letters. That should tell you all you need to know about their ethics. Incidentally they get hacked a lot. I recommend you do what I did and move your pension to another provider and GDPR your data from them. Hopefully they'll at least be compitent enough to do that.