Canella Lane Bewertungen 86

TrustScore 4.5 von 5

4.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Have bought a few dresses from this site. Quality has been excellent, Price is excellent and customer service is excellent. It’s my go to shop for dresses for specials occasions. Can’t rate them enou... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I am a first time customer of Canella Lane. I ordered the Piper Detailed Midi Shirt dress in the colour blue. The first thing that struck me was the quality of the dress. The material is just gorgeo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Hi I ordered off Canella Lane on Tuesday the 24th I received my package yesterday the 26th . Great service constant updates through email . Was able to contact staff on WhatsApp with a quick response.... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I Would highly recommended Canella Lane... from ordering, tracking and delivery everything was so easy and quick. My dress was even nicer when delivered and fit perfectly too. Another big plus is that... Mehr ansehen

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4.3

Hervorragend

TrustScore 4.5 von 5

86 Bewertungen

5 Sterne
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Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 5 von 5 Sternen

First Time Customer Review

I am a first time customer of Canella Lane. I ordered the Piper Detailed Midi Shirt dress in the colour blue. The first thing that struck me was the quality of the dress. The material is just gorgeous. I always prefer when a dress has a built in lining which this dress has. It's just beautifully made. The gold belt buckle on the dress is so decorative and the blue pearl buttons are a lovely touch also.
I'm currently a size 14 and I have to say this dress style is so flattering on my figure/body shape. I instantly felt fabulous in it which is so important when choosing a dress for a special occasion. The delivery was pretty fast also which is brilliant. I have been searching for a dress that is both beautiful but also of really good quality which this dress is!
I'm definitely going to order off Canella Lane in the future! I would highly recommend this business if you are considering making a purchase!

24. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful customer service

Awful customer service. Very arrogant and unhelpful to deal with. They don't seem to care about their customers. Dresses very cheap quality. Won't be ordering again.

21. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Love the dress!! LOVE THIS COMPANY


Love the dress!!! Quality is amazing! Fantastic service ... so efficient!! This dress is out of stock .. but I asked on Tuesday to be notified when it came in .. dress was delivered by Thursday!!! Thank you so much! I will be telling everyone about your company

6. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Nice dresses, expensive delivery & returns

Nice style of dresses and great range, the quality is average. Be sure to check there are no marks your items.

Very disappointed at having to pay €5-6 to return items via An Post as well as having to pay delivery charges. This would turn me off ordering from Canella Lane.

26. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fast Delivery

Fast Delivery, Amazing quality of dresses, promt customer service response. 5 stars all over and will most definitely be ordering again for all occasions. Thank you Canella Lane 💓

20. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic Company

Canella Lane is too good to be true - only it is true !!! The value and quality of the dresses is unheard of in this day and age - i can honestly say they are one of the best company's ive ever bought from .. delivery is quick and returns are also no hassle (only returned for a different size).. can not wait to buy another stunning dress when the occasion comes up!

17. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Such a lovely company

Such a lovely company, I have ordered two dresses and been extremely happy with both. The quality and sizing is perfect! Such an amazing selection of dresses too!

14. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I ordered off Canella lane

I ordered off Canella lane, the dress were beautiful but they just didn’t work! I tried to return it but as I am from the UK the shipping/return label did not work. I contacted the store and waited a day on a response. They asked I text back, so I did and had to wait another day for a response. I have to pay returns for DPD and I am going to pay returns for this parcel again. I am not impressed with how this situation was dealt with and I will not be buying off canella lane again!

13. August 2025
Bewertung ohne vorherige Einladung
Canella Lane-Logo

Antwort von Canella Lane

Hi
Thank you for your review, all feedback is appreciated

Yes you created the label correctly with DPD IRE for returns from NI, unfortunately you tried to return the package via a DPD UK drop off point. For some reason DPD IRE & DPD UK don’t share drop off points in NI. Strange we know.

This is something we were aware of and so after you contacted us on Friday via whatsapp we asked you to check in again on Monday as we were resolving this exact issue with a permanent solution.

You did get back to us on Monday, The team replied to you on Tuesday ,as details were not 100% yet, with the alternate return details, and this morning, Wednesday, at 9.25am, before your review at 10.43am, informed you via the whatsapp chat that we have requested DPD IRE to refund the cost of the initial return label to you.

Kind Regards
Canella

Bewertet mit 5 von 5 Sternen

Absolutely amazing customer service

Absolutely amazing customer service, I bought a dress last week unfortunately it was a size too big. I WhatsApp messaged them on Sunday got a quick response & I sent back my dress to be exchanged Monday & received my new Dress in a different size today absolutely amazing Service & I’m so happy with my new dress!!!⭐️ ⭐️ ⭐️⭐️⭐️

30. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bought a dress for my nieces wedding I…

Bought a dress for my nieces wedding I was worried as it was only 36€ but I loved it and so did everyone else they couldn’t believe the price the quality was amazing and was delivered very quick I will definitely use this site again can’t wait for tenner Tuesday

1. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service

From ordering the dress Tuesday evening to having it delivered to my door Thursday morning, Fast, professional , prompt service, i Had to use their Whatsapp message as i had mistakenly picked the wrong colour, Very prompt Reply back with change of colour updated! Fantastic Service especially when nervous ordering online!! Quality of Dress is Fantastic, True to size!! Will look forward to buying from Canella Lane again, Thank you so much ladies

3. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Hi I ordered off Canella Lane on… excellent service highly recommended

Hi I ordered off Canella Lane on Tuesday the 24th I received my package yesterday the 26th . Great service constant updates through email . Was able to contact staff on WhatsApp with a quick response. The products I received are fantastic quality ,colour exactly like on website size guide very helpful. Very professional service would highly recommend buying off the site.

24. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Always an amazing experience

Always an amazing experience with Canella Lane. They have the most beautiful dresses & 2 pieces for all occasions. I ordered fabulous dresses for some recent family weddings, the style, the fit, the quality always perfect. Received so many compliments. Any questions I've had on sizing, always a friendly, helpful and prompt reply from the Canella Lane Team. Delivery is so fast. I will most definitely be a returning customer. 100% Highly recommend Canella Lane.

6. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Returned an item on 22/5/25

Returned an item on 22/5/25 , no refund given yet , have emailed company twice and no reply !

22. Mai 2025
Bewertung ohne vorherige Einladung
Canella Lane-Logo

Antwort von Canella Lane

Hi,

Thank you for your review, we do appreciate your feedback.
I would just like to clarify some aspects and the timeline relating to your review.

We have received 1 email from you via our contact us page, on Bank Holiday Monday June 2nd 2025 @ 15.51. On the 3rd June 2025, first working day since you sent your enquiry, while the team were replying to emails from the long weekend, we received a WhatsApp from you regarding the same issue @ 14.46

We replied
“Hi, have you tracked the return” @14.47

“Can you forward the tracking please when you can and Ill get it checked for you immediately” @14.48

Over a few more messages, while you were conducting your review here & we were trying to locate your return for you, we confirmed that you have a receipt for posting something to someone on the 22nd of May @ a cost of £11.25 in the Post Office in Northern Ireland.

We are taking it for granted that you have posted this back to us however you have not used our recommended channel for return from Northern Ireland, which is the DPD system, tracked & insured for €4.95, less than half the price of the untracked alternative you used. We do understand that the drop off points are not as numerous as we would like but it is by far the best option.

In addition to our recommended return methods, we advise irrespective of your choice, to make sure that you have your return tracked. This information is on our website and on the docket, you received with your order.

As a result of you choosing not to use the recommended method of return or having the return tracked, we must now engage with An Post daily in search of your order. An Post can treat undocumented parcels from The Post Office as UK mainland parcels & put them through for customs clearance. Hopefully once located or customs have processed the package, An Post will send us a letter for clearance to which we will supply documentation to show this sale is ROI to NI & return from NI to ROI. As there is no clearance documentation with the package this does take a long period of time. Also please note that if your return address is in the package it may be returned to you by An Post / The Post Office.

In short, the delay in us receiving your return and you receiving your refund is not of our doing, we can only recommend the most efficient and cost-effective methods of return, but we cannot mandate them. We will, at our own time & expense, continue to contact An Post on your behalf and supply the relevant information to them as soon as they request it. Furthermore, once we receive the return, we will process it for you without delay

Kind Regards
Canella Lane

Bewertet mit 5 von 5 Sternen

Recieved my dress this mo

Absolutely chuffed with this irish retailer. Ordered Friday and delivered today,I ordered the Blaire Banded Midi Dress in Berry and it's just absolutely WOW.
Definitely will be a returning customer. An amazing service from start to finish

14. Mai 2025
Bewertung ohne vorherige Einladung
Canella Lane-Logo

Antwort von Canella Lane

Hi
Thank you for your feedback, we really do appreciate it
Kind Regards
Canella Lane

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