CampSaver.com Bewertungen 

I was hesitant to make a purchase from Campsaver due to the reviews but I thought that I'd take a chance, I am glad that I did!
I placed my order on Saturday for a Mountain Hardware Super Bird ski jacket, it arrived at my house via UPS on Thursday. Of course I didn't order the jacket last minute, needing it for a trip right away so I had nothing to be panicked by a late arrival or fit. I didn't need to deal with their customer service, hopefully it isn't as bad as described by others.
The jacket was as described on the Campsaver and other websites and the fit was exact for me. Campsaver will be one of my future go to retailers when I need outdoor gear. BTW the price that I paid couldn't be beat anywhere!

So I placed an order for a child bike seat. It was about 70$ cheaper on their website with a code and free ship included. They emailed me the next day that item was not in stock. However their website had said “in stock”. This apparently was an outlet item, that they ship directly from the manufacturer. The manufacturer where the ones whom didn’t have said item available. They were polite enough to cancel my order, and refund me. I ended up re-ordering the same item, but this time it wasn’t “outlet”. It was full price of 225$, however with a 30% code, I paid just about the same as the outlet priced seat. The item was shipped same day, and I received it in 3 days. Item is just as described. Overall if it wasn’t for the initial mix up, I would give company 5 stars. I contacted them through both phone and email, and never had issues. Taylor with customer service was a pleasure.

This site is horrible. I should have read these reviews before purchasing. It was pretty much the same story as I've come to find out many other folks have had. They were advertising a backpack about $40 less than your average price on-line. I bought it for an outing we had coming up. There would have been plenty of time to receive the shipment before our trip. After I placed the order, 3 days went by and then I got an email saying it was out of stock. I emailed them letting them know that this was a disappointment and now I had to scramble for the pack somewhere else before we leave. Their response was "you should have noticed that the button said back ordered when you hit order." This is BS. The site said that they had 1 left in stock. I replied to their email letting them know that was not the case. They never responded. They also held the funds on my credit card after letting me know they didn't have it in stock. The customer service is robotic and scripted. You can tell that you are just a number when attempting to work with them. Little do they know, I buy a TON of outdoor equipment and so do a lot of my friends. I will never point them in the direction of Campsaver.com. In fact, I would tell them to avoid this site like the plague. I'd rather pay $20 more for an item and know I am getting it from a reliable source. This site is a joke and should not be doing business.

I ordered a pair of climbing shoes & harness. They arrived on-time; however, the climbing shoes were the wrong size. I went through the process to exchange them via the online RMA form. That went smoothly. Where I encountered a bump in the road was when I called customer service to have them update my mailing address. I called the 877-883-6276 phone number they provided but was greeted with absolutely no answer. After a minute or two, the line would just hang up on me. I called approx. 10 times with no response. I tried to "Live Chat" option on their website with no response as well. I finally gave it a last ditch effort by calling the International # provided on the website. That worked perfectly. I spoke with a customer service rep. that was able to update my information for me and verify all my exchange information. So, if you have issues with customer services (e.g., cant seem to get in touch with them) try the international # (which seems odd, I know, but worked). I hope CampSaver updates their information online to direct their costumers better. I hope this review helps some people not run into this frustrating issue if they need to talk with customer service.

Wow, I can't say enough about how poor the customer service is. I didn't look at their reviews before purchasing. If you look on their site, they only post positive reviews with almost all 5 ratings. Every other review site I saw are terrible. This company has some serious issues. Had same experience as others. They say item is in stock but doesn't send notification if it isn't. After talking to them, they say it is in stock but don't know what the issue is. They had no idea when it would be sent out and they had no way of finding out. At least according to the person I spoke to. They really fail when it comes to contacting customers after saying they will get in touch. I will never buy from from this company again. As long as you don't have to deal with their customer service, you should be okay. But if something goes wrong, good luck.

The return process is about as terrible as you can imagine. It's not streamlined at all, they take their sweet time in processing the items once they are received, and THEN they try to convince you that you returned a used product to them, so you can only receive store credit.

I received a number of emails rejected by their (full) customer service inbox, the customer service line doesn't get answered (I waited on hold for so long!).... the only way I finally got ahold of someone was via chat.

Truly a nightmare!

On the plus side, I didn't have the experience that many others are reporting of the product being out of stock or taking months to ship, so there's that!

Prices may look good but it has happened far too many times for me where you think you're getting a great deal but they hold onto your paid order for weeks without shipping despite saying they have things in stock. I think they do this deliberately.
I won't be buying anything more from them.

I've been waiting for 12+ business days (since my return was delivered to them) to receive my refund. No communication from Campsaver. When I called, they told me that returns are backed up and they may get to it next week. First order with them and sure to be my last. Stick to Backcountry or REI.

I’ve been an REI member for decades. Not to minimize the force that is REI, but, as I recently am rebuilding my backpacking equipment after decades of child and now grandchild-rearing, I have searched for competitive deals across the web. CampSaver has universally been helpful in recommendations via phone and email (I’m rural) and I’m satisfied with my purchases. I think they’re amused by the grandmother desiring to return to the mountains (okay, with my knees, the hills). Dreams keep us alive.

CampSaver said that they had inventory of an item that we knew was being discontinued soon. We ordered it, and didn't hear back from them for weeks that they no longer had the item. Everyone else had stopped carrying the item by that point. Very frustrated and disappointed with them.

I paid for a product Jan 13,2019 and they mentioned on back order less than 24 business days it should be on its way. Little communication on this after reaching out and I have fully been charged and NOW above 40+ BUSINESS days waiting for the product. No care to communicate the excess amount and still have not even offered to resolve this in any other way. Still do not have the shipping details and when I reached out they offered a minimal resolution now that the winter season is basically over. Avid outdoors individual and ordered very large items with no issues similar to this, these items are very small and not heavy at all. I would not recommend this company, go to backcountry, thehouse or anywhere else before this group.

I saw a jacket on a website from Mammut . They did not have my size. I noticed it was on Camp Saver for $150.00 less, I read many of the not favorable reviews. Their website said only 1 left in Large.
I called. I was immediately helped and told in fact there was 1 left in the factory and it would be shipped the same day. I took a chance.
I AM GLAD I DID .
I received the perfect jacket in 3 days .
Trust me, don't always believe negative reviews.
Camp Saver is a quality company that I will use again and recommend to my friends .

After reading the reviews of CampSaver on many sites, I was hesitant about placing an order from them. However, my experience was completely positive. I placed an order for an item last Saturday, it shipped out on Sunday with tracking information, and it arrived today (Thursday). The item was well-packaged and as described. I'd order from them again!

I posted this exact thing on yelp: I can't help but feel compelled to write a review. I was pretty distraught after I placed my order and then stumbled across the substantially less than flattering reviews. Before I became aware of those reviews, I ordered an air mattress which was the best deal I could find even though it was just a few bucks. They shipped it that day and it arrived shortly thereafter on time and as expected. I had a pretty good experience. No worries at all.

Good experience.
A reliable and flexible partner,both in shipping and returning of items.
Campsaver customer service is efficient and friendly.
They are good at work they do,and I wouldcertainlyorder again!
Recommended!

Unfortunately, I placed an order with this company without looking at the reviews because they were a couple bucks cheaper than the others. Well, here it is 11 days later, no contact from them, and my items still have not shipped. Looking at these other reviews it seems I would be fortunate to get the items before I grow old, I've sent an email I'm eagerly awaiting the reply. In the bottom of the "thanks for ordering here's your receipt" (paraphrased) email in the fine print they go ahead and tell you how miserable the shipping is going to be, don't believe me or any of these other reviews. Go ahead and order, you can be the next one star for these guys.. Your better off paying the extra from any other company. After getting ready to post a BBB complaint I was reading through the already posted complaints (there are many on numerous websites at this point) I saw a reply from CampSaver stating that their policy is to " not take the money untill they have the item ready to ship". After looking through my bank statement I realized this is the case. I've waited two weeks for my clothing and they never processed a payment, my suspicion is they get orders and than go to their supplier and say yes we have this many of these items sold so we need them and the supplier ships them to campscammer and campscammer ships the items to you and bills your account a month or two after you placed the order (provided you haven't canceled your order by than). The email I got after I ordered nowhere in it said these items were backordered and only very quitely and softley eluded around the point they didn't have them. Shame on this company.

Just wanted to give a big thanks to customer service and Shauna H. She was super responsive and was able to fully resolve my issue. Can’t thank her enough, would do business with again.
-Steve

I have had positive experiences with CampSaver, having purchased 2 high-end down coats, each costing several hundred dollars, and priced significantly lower than other retailers. Each brand, one of which is Canada-based and the other based in Sweden, is sold by just a couple of other retailers in the US, so, availability plus great prices, and, no shipping fees, was a no-brainer for me. They shipped out each coat the next day and they arrived about a week later. I would not hesitate to buy from CampSaver, again.

This place is silly. I made 2 separate orders for Columbia pants etc. After 5 - 6 weeks they contact me & advise all of the products I ordered - and that they took the money for - are all unavailable. ??? It’s kind of weird. There are many accounts of this in the other reviews below, of which I quite believe. I have unsubscribed to all of their emails & offers.

However, I cannot deny that their customer service was honest, quick, straight forward and polite to me. They have notified me of a full refund (unsolicited) and have been completely cooperative. I think I’ve read some negative stuff about their customer service below, but I had absolutely no problems.

However, fine customer service does not alone a company make -and I’m still disappointed. I was really looking forward to the products that I ordered.

As others mentioned they are a scam. They show that they have items in stock, but don’t. They will hold until your money and never ship nor notify you. STAY CLEAR.