Caffè NeroBewertungen 

We was on holiday. And I popped in for a coffee. And I was shocked to see a totally different guest there. She was a very sweet cat, As I walked by and noticed her sat there so comfy in a chair , She looked at me and meowed. The owner must of been outside having a smoke. When I asked the man about the cat, he said her name was Sheba, and she was a special guest. Then he said Sheba was a Nero cat, Then the man behind the bar said Sheba was talking to him, As I looked around at the cat she looked directly at the man behind the bar and looked into his eyes as she was meowing chatting away to him. Looked like she was calling him over, when I went up to be served, She just looked at me talking chatting away, she is so sweet. The man behind the bar was laughing she was talking to him as she kept looking over at him calling him over. He was laughing and he said Sheba was his little friend and a very special guest, as well as the owner. They are best friends, the cat loves him I can tell by watching how she was with him. Apparently the owner has to leave her in the chair when she has a smoke, the cat always refuses to leave the cafe, so obviously Sheba won’t go with the owner outside, so the owner leaves her sat in the chair until she’s finished then goes back in with her. Yes by the sound of it she is defanatly a very sweet Nero cat. She is a cutie cat she is so chatty and very sweet, she loves her best friend, the guy behind the bar. This was in the evening I popped in there. There was no cue at the time. At first as I came thru the door there was no cue, the member of staff was stroking the cat laughing, she looked like she was really soppy with him I saw her licking his arm kissing his arm just looking up at him. It was so sweet, The man then said she was his favourite guest, I have never seen a cat sat on a chair in a caffe before, she just looked at me as I walked by chatting away to me meowing and saying hello talking to me in her own little way. She is so affectionate, I just had to stroke her. So they have a special Nero cat in there. So sweet. Xxxxxxx
I love it, bless Sheba she is a sweet cat. She really likes it in there, and looks so comfy in her chair. Sheba is so cute, iv’e never seen a cat in a caffe or on a leash before. I guess she was going on a walk, and saves her from being run over she must be in a new town studying the new routes getting to know London. So hopefully she can play out on her own. This was an exiting day for me, seeing the Nero cat so sweet. Chatting away to her best friend. As she was looking at him at the same time.

A couple of months ago I had the Nero app - a coffee no. 1 store opened using another account of the app!! There were problems in store and the manager was helping people with Nero apps to sign up

It has now been several weeks of discussion almost daily and still zero resolution. I’ve lost count of the number of times I’ve asked the question can I use Nero at No. 1 and vice versa … no one has actually answered it

The most common response is we’ve sent a password reset to an email address (never gives me a clue which email address) so a) I never get the reset and b) can’t add my phone number to my account as it’s used for verification - to have one method of verification when it’s potentially wrong on their system causes so many issues

I can even verify my bank by phone or email - and this is coffee not a bank!!!!

This causes so many issues and it’s the same parent company/tech support one app could have been used and cause less issues

Ive gone from being a daily Nero user finding both apps are not responding to being forced to have used competitors because I have zero issues - ask yourself - would you deal with weeks of issues? Mostly because they don’t read the issue, just copy and paste a response!! Patronising!!

Update after a dozen weeks - it’s finally sorted …. Far too long

Unhelpful and never any bread rolls with the soup, which is part of the deal. They just can’t be bothered to do it at Banstead. Always excuses too. I’ve stopped going there since staff were rude to me.
Just because it’s busy, shouldn’t mean standards should drop. It’s also looking shabby.

Cafe Nero, Royal Avenue, Belfast is anti-semitic. Palestinian flag in paper form and an octopus (the recognised antisemitic trope) both on the counter and impossible to miss.

The toilet (only one working!) in Caffè Nero Ballyhackamore, Belfast was by far the dirtiest I’ve ever seen in a public place. To say it was filthy would be an understatement
- the floor, skirtings, exposed pipework, wash basin, walls, ceiling - everywhere was bogging. I’m feeling sick even thinking about it.

We visited Hexham branch through the week on several occasions. On each visit it was difficult to get a seat as it was full upstairs with people on laptops working and having zoom meetings with looked like they’d just had the one coffee

Been a customer for 15years at Hollywood but am now avoiding this branch.The staff are surly to the point of hostility.Tables are left uncleared even when they have time to clear them .
They excel at service with a scowl.

Only cardboard cups again!The dishwasher has been broken since the refurb over a week ago-and this is not the first time. Sadly the recent (two weeks ago!) refurb at Caffe Nero Station Road Chingford is quite meagre-still filthy ceiling and horrible toilet -no new dishwasher and the existing one as usual does not work! There is a great Costa next door and some very nice independent cafes in the high street a few yards away including Wake Cup and Dada where they have real cups and lovely coffee! The hardworking staff at Caffe Nero are fantastic and one of the reasons we carried on going, as well as having made friends with good natured customers and their good natured dogs. Caffe Nero step up or I shall be taking my custom elsewhere. Very basic improvements needed-ensure we can drink from real cups rather than cardboard ones-it is not meant to be the Nero Express as on stations with cardboard cups to take on trains which I use on my way to work. Renew the toilet fittings.Clean the ceiling and the horrid large filthy air conditioner. Also, many customers go to spend quite a lot of money on coffee and food while working on laptops-even having a table big enough for a laptop is no longer so possible-there are now instead some tiny round ones not big enough for a laptop and coffee cup, let alone for two people to sit at together with their drinks. Value your customers and your staff!

I've always been a huge Cafe Nero fan and appreciate that they were one of the first chains to introduce the loyalty card. That is until they moved the card to the app. Now, a completed card just disappears when full(in my experience) and I have heard many other customers bemoaning the same thing. Such a shame but I never had this problem with the Costa app so maybe it's time to switch.

Tamworth railway station doesn't take Scottish currency. I was told its their Bank who won't accept it.
This is just not true.
This is legal currency and I believe illegal to refuse. If the lady who refused ever comes to Scotland I hope she reflects on bringing her English currency with her. Not good

Today the 17th March at Cafe Nero Trafalgar Square beside no 60
My husband who is a Army veteran (amputee) had asked to use the toilets and to adjust his prosthetic leg
Was informed by the most il mannered manager, that the toilets were out of order,because of a leak.

The manager didn’t care, and told my husband the toilets were out of order , but this was an outrageous LIE, because one of the staff quietly came to my husband and told him they weren’t letting anyone use the toilets because of the St Patrick’s day fest in
Trafalgar Square, to disrespect an Army veteran in this way is uncalled for.
My husband also showed his Veterans ID Card, there were a number of witness to this, and of course the
CCTV in the cafe, will confirm this

Spend £60-90 a month at Cafe Nero. Changed their porridge overnight. 40% fewer oats from a cheap pot of inferior oats for £2.95. 49p in supermarkets. Customer Relations did not reply to digital messages over a month. Eventually returned a phone call. Lady basically agreed with my complaint and apologised for lack of response. No offer of recompense for my experience, and she observed that once a,decision had been taken by Head Office that was it regardless of the opinion of customers. Will not be patronising a company that clearly places no value on customer feedback and doesn't empower its Customer Services to make changes, or compensate their customers for such a poor experience.

Purchased a coffee and then remembered that I have a loyalty app. The staff would not credit the loyalty app as I'd already paid, telling me it was technically impossible. Really, in 2024 this is not possible?

Great coffee but surrounding very unkempt and dirty at lincoln

Ellie at Nero in Hertford is superb at making the coffee and managing multiple customer requests, always with a smile. Excellent experience every time. Great to see someone excel at their profession

Visit the Wilmslow Nero regularly, personable staff and great coffee.

Clean and pleasant when having my coffee while reading my book in peace.

The Harrow on the hill station branch is very conveniently located! As soon as u tap out u will see this cafe Nero. I was served by Yogita and Theresa today- very helpful and pleasant staff :)

The best of the Chain Cofee Shops, good quality coffee and great customer service from Head Office.

Great coffee always, never a let down