I am absolutely furious and appalled by the ridiculously poor quality of your products. I am a consumer and interior professional based in South Korea, and I purchased a massive amount of "authentic" Buster + Punch products directly through your official website over multiple orders for my home. It hasn't even been 3 days since the installation was finished, and your switches are already snapping off! I didn't even press them hard—I literally just flicked the switch gently, and the toggle broke right off. And it's not just one; the switches installed in other rooms are breaking off in the exact same way. I spent thousands of dollars, including expensive international shipping to Korea, and I am beyond pissed off. Looking inside the broken pieces, the internal mechanism is made of incredibly cheap, flimsy plastic. I basically threw thousands of dollars straight into the trash. Three switches broke in just three days, which means it is painfully obvious that the rest will inevitably snap soon too. Are you kidding me? If I have to rip these out and replace them with a different brand, I will have to completely redo the wall painting and finishing just to match the new plates. I can't even begin to imagine the astronomical extra costs, time, and stress this will incur. Choosing Buster + Punch was the absolute worst decision I made for this entire interior project. This level of quality is completely unacceptable for the price you charge. I demand a serious explanation, full accountability, and an immediate resolution for this garbage product right now.
Antwort von Buster + Punch
Good afternoon Lee Seul,
Thank you for getting in touch. We’re very sorry to hear about the issues you’ve experienced with your switches, and we understand how disappointing and frustrating this must be, particularly given that they were installed so recently and as part of your home interior project.
We take product quality concerns very seriously and would like to investigate this matter fully so that we can understand what has happened and determine the most appropriate way to resolve it.
We have reviewed our records and, using the details currently available to us, have been able to identify two orders totalling just over £400. This differs from the total spend mentioned in your email, so we would appreciate it if you could share the details of any additional orders to help us ensure we have a complete picture of your purchases.
We have also tried to reach you by telephone but have unfortunately been unable to get through. We are keen to speak with you and work towards a resolution as quickly as possible.
We sincerely regret the frustration this situation has caused and appreciate you bringing it to our attention. Please be assured that we want to investigate your concerns properly and will do our best to assist you with the next steps.
We look forward to hearing from you soon.
Kindest regards
Melanie
The Buster+Punch Team
Update: 14th October 2026
Good morning Lee Seul,
Thank you for bringing your concerns to our attention and marking your review as urgent. We take all feedback seriously and have previously reached out to you to better understand your experience and see how we can help resolve the matter.
As we haven't yet received a reply to our email sent on 13th October 2026, we wanted to follow up to check whether you received our previous message and if you would still like us to assist you.
We would appreciate the opportunity to discuss your concerns and work towards a resolution. Please feel free to respond at your convenience.
We look forward to hearing from you soon.
Kindest regards
Melanie
The Buster+Punch Team