Always friendly and prompt service. I just had a delay on my deluvery this time - hopefully now resolved with Steve’s help. I find the subscription management system a bit difficult to manage if I w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My order was late but only happened once and they were moving factories my dogs 🐕 love this food no more fishy oders from full glands they have the best shiny coats may be a bit more expensive but it... Mehr ansehen
My food is on a 10 week subscription, always have reminder, always arrives on time - 3 Labrador Retriever still love the wet food, use it as a topping on their kibble. Excellent. Thank you
Absolutely LOVE Burns! My dog was on another popular dog food brand, he was over excited, completely unrelaxed, barked a lot and quite honestly was a bit off his rocker! My lovely groomer recommende... Mehr ansehen
Unternehmensdetails
Über Burns Pet Nutrition
Vom Unternehmen geschrieben
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Burns was named Britain’s Favourite dog food in Which Consumer Poll 2022, and worked out as the cheapest to feed too!
The delicious, award-winning recipes are designed to meet pets’ needs instead of exceeding them. In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD SHOP CAT FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Vom Unternehmen geschrieben
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Kontaktinformationen
Vereinigtes Königreich
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4.7
Hervorragend
2575 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 45 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very quick delivery and a very helpful…
Very quick delivery and a very helpful company. My Maisie will only eat Burns chicken and brown rice, I have spent so much money on dog food that she has turned her nose up at and refused to eat - very worrying situation. Burns have solved the food issue for us so now we are both happy. Many thanks.
26. Januar 2026
Problem Solved
I had a problem with a pouch of food and reported this to Burns, they quickly responded, were very helpful and replaced the product. Excellent customer care.
21. Januar 2026
Wouldn't use anything else
Have been using Burns since my dog was a pup. Wouldn't change it at all.
14. Januar 2026
Bought a large bag of chicken and rice…
Bought a large bag of chicken and rice dog food. Delivery was great, very quick and the driver was pleasant.
Unfortunately, my dogs will not touch it. They used to love it as did their two lots of puppies. Now!!! no idea why they won't eat it. Even if I mix it in with wet/ other dry food, they won't eat anything out of their bowls
What a waste of food and money. Thank goodness I didn't sign up for times deliveries.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Burns Pet Nutrition
Hello, I am very sorry to hear you have had an issue with your bag of food, if you send an email into info@burnspet.co.uk they will look into this for you.
Many thanks
Vicky
Promo action by Burns Pet Nutritions
Running low on his food, instigated early delivery, saved the day with a day and half to spare. Prompt action by Burns Pet Nutritions
16. Januar 2026
I had a problem with a couple of bags…
I had a problem with a couple of bags of kibble (not bought directly from Burns but through a third party). Burns responded very quickly, politely and actively, and resolved my issue within a week. I’ve used Burns for 15 years and this was the first time I have ever had an issue.
8. Januar 2026
All my dogs love it
12. Januar 2026
Quick response to my email
Have used Burns dog food for quite a while and am very happy with it, but had a problem with the delivery company. When I advised Burns they responded straight away and got onto the company and the delivery arrived.
3. Januar 2026
Got involved in telephone ordering…
Got involved in telephone ordering system which was not at all clear or straightforward I left several messages before one was responded to although to be fair lady I then spoke to was helpful & pleasant
8. Januar 2026
Great in every way!
3. Januar 2026
Getting used to it
Ok, they eat it but a little bit at a time. Takes getting used to it. Being on a higher diet feed it’ll take time but will buy again.
30. Dezember 2025
Excellent service and communication and…
Excellent service and communication and very generous!
7. Januar 2026
Only food my dog eats
6. Januar 2026
My puppy had bad diarrhea
My puppy had bad diarrhea, been to vets twice for medication, put my puppy in burns sensitive and within two days could see a massive difference, service was first class
5. Januar 2026
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