Bupa Bewertungen 42

Visited GP for Frozen shoulder asked for a referal for Bupa. Bupa gave ma an authorisation number and recommended several clinics. Could not get an appointment with any of them using BUPA. Ended up paying cash upfront. A very difficult system to use. I personally have had x 3 failures. NHS much better.
Problem persists going back to NHS

Terrible experience, I got in touch with their support chat via the app with an agent called Jaime. Told me they had updated my cover as requested. Just found out today that I am not covered and they didn't actually make the change I wanted. How is this acceptable? I'm now due tax charges and luckily I didn't need to claim my insurance in that time.

I was offered BUPA cover as part of the package for a new job. I decided to take it as I had had good experiences with BUPA in the past. However, things seem to have deteriorated a lot in just three years! I struggled to log into my account, both online and in the app. Was told to wait a couple of hours to see if I could log in then... The person on the phone couldn't sort it out.

Finally managed to get logged in and none of the actual cover data was available.

Was then told that only 5 physio appointments would be covered. This used to be 10 as I'd had physio with them before. I mentioned this and was told I was wrong. So I guess I just managed to sneak in an additional five appointments then. Because I was never charged.
The cover year runs from April to March. My company have chosen a £150 excess (bit tight but fair enough). So, if I booked five appointments mid Feb (when my cover started), I would have to pay the £150 excess (about 3 appointments), get two paid for, then assuming they were weekly, I may get one more covered (if BUPA agreed to this after my physio made a report), and then it would be the next year and I would have to fork out another £150! What a scam! The cover year should run from when your cover starts. I may as well just pay for the physio and not have the hassle, or go via the NHS.

23rd Feb edit:
Finally managed to organise some therapy via BUPA. Was advised there was no excess for this type of therapy - BUPA organised the therapist. Had one session, which was mediocre. The therapist then went on holiday, but promised to book more sessions and send over some paperwork. No further sessions booked and no paperwork received. Called BUPA who advised they couldn't help and gave me a number to call. No answer on the number provided. In the meantime I received a bill for £128 for the first session (UK average for the same is £40-£90). Then find out I could have chosen my own therapist (better and cheaper!). Had to call BUPA again who put me through to their 'Talking Therapies Team' (who they sell as independent, but are owned by BUPA). Took them an age to actually answer the phone. The woman I spoke to was very help helpful, but that doesn't change the fact that I am now left with a bill for mediocre therapy and poor service (that I will not be paying).

I have been a member of BUPA for 30 years. Customer services and advisers used to be able to apply common sense and were polite and professional. Now it is the luck of the draw - the person I spoke with was 'computer says no' trained! I paid for my initial consult as per policy terms. A procedure was authorised - this took a long time to be agreed. The test was not available within 180 miles of my address. They eventually authorised it to be done through NHS. I was not billed for this and was on a normal waiting list. I now need to see the consultant for my results and to discuss the next steps. BUPA say they will not pay for the follow up as the NHS carried out the procedure. BUPA authorised this as they were unable to find anywhere for me to have the test privately. I had to wait 5 months.
I had another episode 2 years ago where a particular cardiac test had to be carried out by the NHS, that time BUPA paid the NHS because once more they could not provide the test privately within SW UK. It was very complicated to get authorisation at an already stressful time.
I have downgraded my policy but it is still £400 a month, with the annual £250 excess. Due to delays in sourcing treatment in both cases I had to pay 2 lots of excess payments for 1 course of treatment.
If you are starting out with private health insurance, I would no longer recommend BUPA.

I would advise if you are considering heath insurance avoid BUPA health . We have been using BUPA for 20 years paying substantial premiums monthly. We have had two health issues in the last 12 months neither of which were pre existing, both claims have been refused on technicalities. My advise is to go with different insurers

jaw droppingly awful, endangering patients lives. approved refunds of treatment are meant to be resolved and paid within 21 days. Not happened. A new request for funding, made 4 weeks ago still no response. A password promised to allow me to access information has not arrived after 3 weeks. I require their funding to have an echogram - within my funding parameters and after 21 days nothing received. Launched a formal complaint today which may take 8 weeks to he resolved ???

Had a treatment pre authorised by BUPA by their pre authorised and approved consultant but because kit was picked up at a different hospital (at the direction of their consultant) they refused to settle the invoice.

Overall BUPA seems to use any technicality to get out of paying.

I fully appreciate BUPA has a good track record for enabling medical assistance but their first line CS team, without exception are hopeless. There is no explanation of SLA's, CS operators are giving our wrong information as a constant because they do no have an understanding of their product.

Unreliable and untrustworthy.

In respect of dental claims, the Bupa website clearly states:

"You need to pay for your treatment if you get it done at any other dental practice - for example, an NHS dentist. You can then make a claim with your receipt and get your money back through My Bupa."

- No mention of requiring a separate Bupa dental plan.
- No mention of having to use a Bupa participating dentist.
- No mention of either on the annual Bupa invitation to cover dental work up to £300.

Claim denied as I don't have a separate dental plan/didn't use a Bupa dentist.

Total lack of clarity and contradictions that lead you wrongly to believe you have some cover in place for when you need to rely on it.

Don't put yourself or family at risk, find a better provider.

Membership cancelled.

Absolutely terrible!! My son had a nightmare yesterday trying to get a quote to continue his work policy after he leaves his job. Today I called them asking if the could email the missing info to confirm the policy would be a continuation. I had any info they needed, his Buoa no, the quote reference and of course email , dob, address everything , and I wasn’t asking them to give me any info, yet they refused to do it unless my son who is seriously struggling to cope called yet again himself!! Totally ridiculous, yet when I accidentally spoke to BUPA global, they were perfectly willing to sort this, just could as the policy wasn’t heals with them!

Just expect to get over treatment ie things you don’t need done when you visit their dental centres. As someone in the industry I would never get dental insurance and attend a clinic like them. They will flat out lie to you that you have a serious disease you don’t just to get thousands out of you.

Bupa Health Cash Plan take a fortnight to tell you that they have insufficient evidence, but they purposely don't tell you what it is they need and make you resubmit, to then take a fortnight to tell you they have insufficient evidence, but then purposely don't tell you what it is........(This carries on to avoid paying)

Do not use BUPA and if you have any option use anyone else.
They refused to authorise treatment regarding a foot injury I sustained during sport a week ago. I have wasted hours on the phone to these people requiring a doctor to sign a physical form (at my expense - time or otherwise) so will end up going to NhS.

Do not bother with these absolute frauds who will take your money but make treatment extremely difficult to receive.

booked an appointment to get a letter to DVLA medical group to say i am fit to drive. Took my money but did not turn up to video appointment. And was no option for face to face appointment and i still cannot drive and am a hermit and recluse fr so far 10 months

The customer service I received was very poor indeed. BUPA Healthcare is currently part of my salary package, but it is due to end in July. I contacted BUPA and spoke with Aaron, who informed me he was unable to give me a renewable quote because of the number of days still on my current contract. He took my number and confirmed he would call me on Wednesday 18 June and give me a quote. He planned to call me between 9 and 10am. As you might imagine, I received no call.
I contacted BUPA and spoke with Effie, who apologised and informed me she couldn't give me a quote until the following Monday, and took my number and agreed to contact me at 9.30am. She even sent me an email to confirm the 9.30am telephone call. So I waited by my phone on Monday 23 June at 9.30am and you've guessed it, no such call was made.
I, once again, contacted Customer Services to be told that Effie does not start her shift until 10am. The whole thing was poor and discourteous. I've decided to go with another health care provider.

The company tries in all kind of ways to get away from their obligations to cover medical expenses even after it has been pre-approved. I do not find them as not a serious healthcare supplier to be trusted. Other alternatives should be considered.

1/5 stars - Avoid

"Terrible experience with this insurance company. Unresponsive, uncaring, and completely uninterested in helping customers. Phone calls go unanswered, online forms are a waste of time, and complaints fall on deaf ears. They'll happily take your money, but don't expect them to lift a finger to help you when you need it. 2 months+ waiting for a GP call that never comes? No thanks. Don't waste your time or money on this company."

I have attempted to make three claims so far on my Bupa policy. EACH time I must fill in a Moratorium Pre-Authorisation Form to fill in which must also include evidence from my NHS GP that my claim is not for a pre existing condition. If It could get in to see an NHS GP, I would have no need for private medical insurance. All three of my claims have been turned down. In addition, every Bupa representative that I spoke to all gave different reasons for turning down the claims. There was absolutely no logical consensus in there reasoning. It seems they’re just instructed to stonewall and block claims. I’m disgusted and would give them zero stars if possible. AVOID Bupa at all cost!!

After 6 years with BUPA I feel badly let down. I have hip pain and was given authorisation to see a consultant. He sent me for an MRI. I saw him again to hear his diagnosis. He said an ultrasound guided steroid injection would cure the issue. To my surprise and disappointment BUPA said this was excluded so I paid £460 for it. BUPA has since said that on page 16 of the small print it says that “temporary relief of symptoms” is excluded. This is disingenuous of BUPA and unacceptable. I have cancelled mp policy forthwith.

recent experiences with Bupa are that, at least administrative it is not what it used to be., Had to lodge complaints now three times - over having been given the wrong information on which consultants I may use and whether they pre-authorise or not. Endless phone calls with long waiting times ...