Absolutely fantastic service, ordered paint on Monday, was with me by Wednesday. Didn't receive one of the paints, spoke to a lovely gentleman who got back and sorted within minutes. Definitely wil... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Builder Depot had the switches I needed at a better price than others, even including postage. They were well packed and sent quickly so no complaints here and I will use them again
We have trusted Builder Depot for many of our big projects, they have never let us down with supplies, their prices and products are competitive and quality. Thank you Builder Depot. 😁
Unternehmen hat geantwortet
I have given an average mark for the review as I was disappointed/annoyed to receive 2 of the 5 litre cans severely dented, almost to the point of rupture. Since the packing boxes were not damaged,... Mehr ansehen
Unternehmensdetails
Über Builder Depot
Vom Unternehmen geschrieben
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsKontaktinformationen
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Vereinigtes Königreich
- 020 8362 8100
- builderdepot.co.uk
4.5
Hervorragend
3720 Bewertungen
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I had a very bad experience with my…
I had a very bad experience with my delivery the driver said that I have to take my delivery myself from the lorry he said he was not going to do it himself and took my delivery back
7. April 2026
Great service
Builder Depot had the switches I needed at a better price than others, even including postage. They were well packed and sent quickly so no complaints here and I will use them again
7. April 2026
First time Builder Depot customer
First time using Builder Depot. All items delivered in good condition and helpful staff on the telephones. Hope to use again soon.
7. April 2026
Absolutely fantastic service
Absolutely fantastic service, ordered paint on Monday, was with me by Wednesday. Didn't receive one of the paints, spoke to a lovely gentleman who got back and sorted within minutes. Definitely will use this company. Also the paint was taped to stop any spillage. Thank you
6. April 2026
Antwort von Builder Depot
Hi Suki,
Thank you for the lovely review. Glad that you had an excellent experience with this order.
Hope to see you again soon!
Best Regards,
Rye
Antwort von Builder Depot
Hi,
Thank you for the kind feedback with our online platform.
See you on your next order!
Kind Regards,
Rye
Great all round experience
Very quick delivery. Great value. I was kept very well informed re order and delivery. All round, a brilliant experience. Would recommend and would use again.
7. April 2026
Antwort von Builder Depot
Hi Andy,
Thank you for the excellent feedback. Glad to know that you had such a great experience overall with your order.
Hope to see you again soon!
Best regards,
Rye
Speedypalm router delivery and great service would…
Speedy delivery and great service would definitely recommend and price was good
6. April 2026
Antwort von Builder Depot
Hi Steven,
Thank you for the lovely feedback with our pricing and delivery.
Hope to see you again soon!
Kind regards,
Rye
No problems with order
Good value for money no problems with order came within time scale
6. April 2026
Antwort von Builder Depot
Good afternoon,
Thank you for taking the time to leave us such a sweet review.
Hope to see you again soon!
Best regards,
Rye
The large can of wood protection I…
The large can of wood protection I ordered was well sealed and boxed and therefore arrived safely at my destination which was great😊👍
6. April 2026
Antwort von Builder Depot
Hi Stuart,
Thank you so much for the great feedback! Glad to know that the goods arrived in perfect condition.
See you again soon!
Best regards,
Rye
Ordered Dulux Heritage paint samples…
Ordered Dulux Heritage paint samples and they arrived damage with contents spilled all over the bag due to poor packaging. Unable to use as samples and when requested a refund got repeatedly ignored with emails not being answered. Disappointed and can’t recommend.
3. April 2026
Antwort von Builder Depot
Hi Lisa,
We would like to apologise for the issues you experienced with this order and the inconvenience caused. My colleague has tried to call and email to resolve. We would appreciate your response so we can sort this out for yourself.
Kind regards,
- Tea from Online Customer Service Team
Paid £74.99 and received nothing...
Purchased on 6 April and I still haven't received anything when I emailed to write this Trustpilot review. My Builder Depot account shows the carrier is DHL and status delivered but the given tracking number is Fedex. I didn't receive any DHL delivery so far. Checked the Fedex tracking number, status "Shipment information sent to FedEx" which means the shipment label is created only but the package is not collected.
6. April 2026
Antwort von Builder Depot
Hi there,
We would like to apologise for the issue with your order. Our team has tried to call and email to resolve. if you can please respond so we can sort this out for yourself. once again, sorry for the inconvenience caused and we look forward to speaking and solving this for you.
Kind regards,
- Online Customer Service Team
Antwort von Builder Depot
Hi Phil,
Thanks so much for the lovely review. Hope to see you again soon.
Best regards,
Rye
Bought a 150mm x 715 mm j pull…
Bought a 150mm x 715 mm j pull door/panel, great price and quality with quick delivery , highly recommended Thank you.
6. April 2026
Antwort von Builder Depot
Hi Anthony,
Thank you for leaving us a great review. Glad to know that you find value in our offerings and delivery service.
We hope to see you again soon!
Best regards,
Rye
Antwort von Builder Depot
Hi Jonathan,
Thank you so much for the lovely review. Hope to see you again soon.
Kind regards,
Rye
I had to make late changes to the order…
I had to make late changes to the order and the customer sales team were extremely helpful.
19. Februar 2026
Antwort von Builder Depot
Good afternoon,
Thank you for the lovely words. We aim to always provide an excellent service to our customers.
See you again soon.
Kind regards,
Rye
Antwort von Builder Depot
Hi Paul,
Thank you for the review. Glad to know that that the goods arrive on time.
See you again soon!
Kind regards,
Rye
Antwort von Builder Depot
Hi Hatim,
Thank so much for the lovely review. Hope to see you again soon!
Best regards,
Rye
Sensational inability to deal with a lost pallet
Palletways lost our pallet entirely, but Builder Depot have been wildly inept in dealing with it. They ignored my request to only redeliver the pallet on a day when someone would be in to receive it, allowed Palletways to unilaterally choose an inappropriate day, were unable to get through to Palletways on the day, and I have now spent three days begging them for a full refund of the shipping fee. I've been offered a half refund of the shipping fee and am staggered that Builder Depot management think it's appropriate to charge me any money at all for the complete failure of a shipping service they've provided me.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Builder Depot
Good afternoon Raphael,
We’re sorry to read your feedback and regret that your experience didn’t meet expectations. This isn’t the standard we aim to provide, and we’re taking your comments on board.
Our team is reviewing the situation to understand what happened and identify any improvements needed moving forward, and we will contact you seperately. Thank you for highlighting this, we value all feedback as it helps us do better.
Kind regards,
Tea
Antwort von Builder Depot
Hi Ali,
Thank you for the lovely review with our delivery and pricing. Hope to see you again soon.
Kind regards,
Rye
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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