Buffbunny Collection Bewertungen 

I was genuinely excited to place my first Buffbunny order after wanting to try the brand for quite a while, but unfortunately the customer service experience left a very poor first impression.

I placed my order during an anniversary promotion and intentionally chose a sports bra and biker shorts together. After ordering, I was notified that the bra had gone out of stock due to an inventory discrepancy and had simply been refunded.

I completely understand that inventory mistakes happen. What bothered me was how the situation was handled afterward.

No replacement option or comparable accommodation was proactively offered. I had to contact customer service myself, find an available alternate bra myself, and ask whether it could be substituted. I was initially told that because the order had already been processed, nothing could be changed.

Only after I pushed back and explained why that resolution was disappointing did Buffbunny finally provide a 25% discount and complimentary shipping so I could separately purchase the alternate bra.

I appreciated eventually receiving that accommodation, but I found it frustrating that it was described as a “one-time courtesy.” I had not changed my mind, ordered incorrectly, or caused the issue. Buffbunny’s own inventory discrepancy prevented them from fulfilling what I had already purchased, and the accommodation essentially allowed me to recreate my original purchase without having to pay additional shipping because of their error.

I had also explained that if they could not offer a reasonable replacement solution, I would prefer to cancel the remaining order if it had not yet shipped. My order was marked shipped at approximately 2:34 PM, and the resolution offering the discount and free shipping was not sent until 3:07 PM.

I then sent final feedback explaining why the overall experience had been frustrating. I received no response to that feedback and instead received a customer satisfaction survey.

Again, the inventory error itself is not why I’m disappointed. Mistakes happen. It was the amount of effort required on my part to get a very basic, reasonable resolution to a problem that originated with the company.

Buffbunny ultimately provided a workable solution, and I appreciate that. I just wish that level of customer care had been offered from the beginning rather than only after multiple emails and repeated advocacy on my part.

I ordered 3 items during their recent sale. The next day I got a notification that the product had been dispatched however the tracking provided showed that the order was processing at the warehouse. This status remained for over 2 weeks with no update. When I reached out, they treated it like a lost delivery despite the parcel clearly never having left their warehouse. They offered a once off refund but went on about how normally package protection is required for delivery issues. I found it ridiculous that they called it a delivery issue when the parcel had never even left their warehouse. No action was taken to locate the parcel or resolve the issue. I accepted a once off refund, only for the refund to be a partial refund with them withholding the shipping fee. Given this error is entirely on their end for failing to send the parcel, withholding the shipping fee from refund seemed very poor customer service with no responsibility being taken for the issues in their process. I have filed a dispute with my payment method to recover the shipping amount. This has overall left me with a bad impression of the company, and I will not be shopping there again. Given the prices they charge, I have had better customer service experience and accountability for errors from companies charing 1/3 the price for activewear. I expected better.

Made a mistake on the shipping address since ShopPay decided to default to an old address for some reason. I immediately emailed a reply to the email confirmation (like it says to at the bottom if there is an issue with an order). I sent this on a weekday morning at 9:30am Eastern Time. They ignored my email ALL DAY and decided to ship it out. I then sent another email asking what is going on. Customer service finally responds back to my initial email 10 HOURS LATER at 7:30pm saying it's been shipped out and there's nothing they can do, have a nice day. What's the point of having customer service if they dont do anything? They don't bother checking emails the entire work day?? They basically tell you tough luck, have a nice day. $200 down the drain. My package is being shipped to the other side of the country. Worse customer service ever. I'm going to open a dispute with my credit card company.

I was a die hard Buffbunny girl for like 3 years straight! Was there for every drop like crazy about their products! Sometime in 2025 I got really sick of the fomo marketing and limited stock on items. I stopped shopping with them. Cold turkey. However, I still kept up with what they were doing and was silently observing. I am so happy to say they are keeping core items in stock on the website! I had to thank them because now I feel like I can go back! I will be buying again 2026 thank you guys for listening to us! 🫶🏻 I hope you keep up with this! WE ARE SICK OF FOMO!

Buffbunny has me in a chokehold, and I have zero complaints. 😂 Their sets are ridiculously soft, flattering, and somehow make me look way better than I deserve after surviving a workout. The quality is fantastic, the prices are fair, and I always feel confident when I’m wearing their pieces.

But the real reason I’m such a loyal customer is their customer service. They are responsive, kind, and genuinely care about their customers. That level of service is rare these days.

As a bonus, I love supporting a woman-owned business that is doing things right. I’ve been telling everyone I know about Buffbunny because great companies deserve to be talked about. Keep doing what you’re doing because you’ve definitely gained a customer for life! 💕💪✨

Great customer service.
Bras work great
Story below.

I ordered some bras. For my wife. I got the wrong size because I don't understand how to do this stuff. I couldn't return them within a month because my kids have been keeping me busy. Customer service got right back to me when I asked for an extension to exchange them for the right size. No issues. Didn't make me pay for shipping or anything. These people made sure I got what I tried to buy. I really appreciate it and they make a good product.

Ordered once from them and enjoyed how the items fit. Decided to place a 2nd order (much larger) and somehow the shipping protection didn’t add to my order (even though I selected it). I immediately emailed customer service who then told me I may not want to cancel because some of the items I ordered were now out of stock. However, when I checked the site, they were not. I emailed them again (twice) to confirm cancellation and heard nothing back. I get an email hours later saying the items shipped.. I emailed them again letting them know I requested cancellation TWICE before items shipped and somehow they quickly responded to that email saying they could no longer cancel because the items shipped. I will never order from them again solely based on their customer service.

The clothes are good quality but expensive. I placed an order and realized I ordered the wrong size pants (my fault). I attempted to cancel right after placing the order but the only way was to send an email. I did so, no one replied. The order shipped the next day and they then replied after saying there was nothing I could do now, it shipped. You should be able to cancel an order within a few minutes of placing it. What they did is poor customer service. Will stick with Alo or Lulu that have normal policies

I'm only giving them one star so I can leave this. Only order if you're going to pay extra for the shipping because if you're item doesn't arrive they say they can't/won't refund or replace it. Mine was simply and exchange and I had paid it but they didn't send the replacement the same way they did my original order... so now I'm out my money and my leggings because they won't stand by their service.

I purchased a game changer bag on their Black Friday sale. It was available for hours after I purchased. I rechecked because I debated on getting another one for a family member but after they declined I didn’t.
All of my order shipped except my bag. I messaged customer service. Within a few minutes there was a refund email and a “sorry we sold out”. I’m confused- I ordered and it was confirmed, it stated it was pending shipment but it wasn’t noticed there wasn’t “inventory” until I contacted them? And then they do a 15% coupon code- the bags are no longer on sale. Really disappointed and frustrated at this point with customer service and the company in general.

I was excited to purchase Buffbunny leggings. They arrived, and sadly their online measurements are WAY off. They didnt not even close to fitting. Im trying to return/get refund, and the sites return page is not working every time I add my information. I contacted support, only to get notified my message can't be sent due to their inbox being full. I have now wasted over and hour trying to refund and return. I am NOT impressed and do not recommend.

I am extremely disappointed with this company’s customer service. I usually shop NVGTN but decided to give this company a try. It was a mistake. I placed an order and carefully selected the items I wanted. Instead, I was sent completely different items that I never ordered, not my size, and not even close to what I had chosen.
When I reached out to resolve the issue, I was repeatedly told that I had received the items I supposedly ordered, despite explaining multiple times that they were incorrect. Instead of taking responsibility, I was asked again if I wanted a refund or exchange. This back-and-forth has been incredibly frustrating and dismissive.
Mistakes happen, but how a company handles them matters. In this case, the lack of accountability and unwillingness to listen has been unacceptable. I have requested to speak with a supervisor and for a full refund, but I would caution others to stick with NVGTN.

I was really impressed with the set I ordered from Buffbunny. The colours are unique and unlike anything I’ve come across before. The shorts are incredible...they give my figure a really flattering look (in the best way). They fit a little snugger than I’d prefer, though that might be down to me bulking. The bra is comfortable, supportive, and I was pleasantly surprised that the padding stayed in place after the first wash. I’ve received so many compliments wearing this set, and their customer service was outstanding. The only downside was the long shipping time to the UK as it felt like the parcel took ages to move. That said, I’m overall very happy with my purchase.

Horrible company! The quality of these leggings are so poor. I ordered two items back in November and both have ripped in less than a year. Not even on a seam.. I contacted customer services as I’ve never had this issue with any other brand to see if they could rectify the issue. They asked for photos which I provided. I was told I would be receiving a refund. But today I received an email saying I would longer receive a refund because it’s been over a year… it hasn’t they were purchased November 2024… I’m not sure who they are hiring to do their costumer service but a preschooler can tell you this.. the next email said since it’s been over six months they will not refund me. How convenient to change your rules in one email. What a disgrace. This company should be embarrassed

I spend over 200 pounds and paid an extra 29 pound delivery fee only to be charged 89 pounds by UPS for delivery at my door ! I’ve ordered from here 100 times and that has never happened before.

I wasn’t told of this fee prior to purchasing.

Their customer service really is hit or miss. I've been shopping with them for some time and when I say, "when things go right, they go right, no issues" but when they go bad man they go BAD!

My latest order was placed during a sale on all items, even new releases. I wasn't even going to place an order but the sale was too good to pass up. Oddly when I placed the order and the invoice went through, the prices all reverted back to original pricing and there was nothing I could do. Hugely disappointed.

A few days go by and 1 out of 3 items are shipped. 1 item was on preorder, get that, 1 shipped and the other........??? So I emailed Customer Service. Their level of comprehension on my question to how I was answered, it was like they didn't even read my email. So I had to email again. The next time they state that they refunded the item as it was sold out. Well it was still showing available on the web site so I queried that to no reply. Then noticed the amount refunded was not the price I paid but quit a bit less so I issued another email questioning why? I shouldn't be charged taxes, restocking fees or shipping on an item that never left the warehouse. Finally I get a response of sorry we will refund the difference. 3 days later and nothing refunded to my paypal account. I'm not even sure I want to continue chasing this down but I sure will debate future purchases.

I absolutely love their leggings. The best I own. Great support, stretch, not see through. The only downside ordering from them are customs. Be prepared to pay 50% of the order in customs when ordering from Europe... which is a shame. I WOULD ABSOLUTELY order just from them if they would take care of this.

Order a Pair of leggings for my Girlfriend for Christmas she opened them and they had a hole in them. I messaged customer service about getting another pair cause she was super excited about trying there leggings. They just sent the money back that i paid for the leggings, than emailed and said sorry we sent you a refund. So i asked why they would just send a refund since i would prefer a replacement, they just said they have none in stock. So than i asked if they wont send a new pair could i get my money back for the shipping and duties i had to pay than to get them. They said no thats your problem. Horrible customer service and obviously not a good product if they come brand new with a hole in them. To tell a customer that your problem like wow. First time buying from them and the last.

Overall seems like a good brand. I got a few different styles of leggings. One ribbed pair, which have been great so far, and the silhouette leggings. The silhouette leggings were my favorite pair of leggings I’ve ever bought, at first. They were buttery soft and are great to work out in. After a few washes the started to pill all over and don not have that same buttery softness I really liked about them.

First pair I bought they were nice a Lil on short side for regular fit. I ordered my second pair of a new launch some flare legging and they were HORRIBLE! I got same size as before they were soooooo small not "black" as described more a dark gray and completely see through !!! If I just bent over I would be completely naked !!!! I spent 74$ for that ?! See through unwearable leggings? That's wild quality for that prize! I think I'm done buying from buff bunny I was so bummed about that purchase. I could get that quilty from Amazon for less . Staying with lululemon forever at this point . SMH brands need to just stop over hyping unusable clothes 😒