Business Bewertungen 

If i could give a 0 star review then i would.
My experience of BT Local business and BT in general cannot be described in one word.
My experience this week involved them telling lies about attending our company when they simply did not and we have cameras to prove it. They have seriously affected our business this week and i dread to think how much business we have missed as a result. I hope i never have the misfortune of having to deal with them ever again.
After 1 week and all business lines down they have still not attended site to resolve the issue. We have now cancelled them, They are a disgrace.
Have moved within the week to a new provider and now with a company that is very helpful renewing our faith that there are people out there who are helpful and care and professional.
BT staff who dealt with us are appalling. It is not the first time we have had a very bad experience from BT but this will be the last. I am shocked they are allowed to continue in business. They should be struck off

Shambolic. It took BT Local 2 months to resolve an issue with a Bill of £700 when they changed our services. Steven Wallace, who made the mistake, avoided me while Sarah (manager) ignored all communication and got her team to lie on her behalf. BT Local, who could not do their work, kept ignoring my emails and calls after promising to resolve the issue. If you have a small business, avoid getting into a contract with BT Local because while they shine, your small business will fall at their expense. There are no credits that can make up for a damaged business reputation and your mental health. Issue is still; ongoing.

Beware they are not BT!!! I couldn’t avoid this happened to me because they said they are calling from BT. They have all my account detail. And urgently I need to book an appointment to install fibre line to my business if not I will lose my number and broadband. They promised they are not selling me a new contract and all because BT doing their infrastructure upgrade and get rid of old phone line. Went ahead with the installing appointment and 3 months later with £1000 first quarter bill. I was shocked and rang BT. They said I was mis sold with 5 years contract by them and paying £120 monthly for the Same service they only charge £37 and 24month contract Max. I know I’m not the only one here but can anyone please tell me what I can do to get out of it. If not I have to close down my business because of that. Thanks

Absolutely stay away from BT local business, I don't have many direct dealings with them but have a lot of customers who do. They use fear mongering tactics to scare people into contracts and internet lines that they don't need. They create a sense of panic and urgency for no reason.

Some of the contracts I've seen are diabolical, 5 year contracts for rubbish slow ADSL lines at insane prices.

How BT allow this partnership is insane.

Stay away!

Horrific experience with BT Local Business Wirral and Chester - still thousands of pounds out of pocket thanks to the lack of management of our account nearly 12 months after we ceased services with them. For months and months emails were ignored, promises made that where never kept to. Overall, an absolutely shoddy service. If your running a business and don't want to throw money down the drain, AVOID BT and BT LOCAL BUSINESS. Trust me, it will save you a world of pain and wasted time spent trying to resolve things.

business.bt.com bt-local-business liverpool-chester-and-north-wales/ DO NOT TRUST THIS BUSINESS WITH YOUR BUSINESS COMMUNICATION AND BROADBAND SERVICES. they mislead and deceived us to obtain our business only to let us down in a catastrophic way merely weeks into the contract. Their customer service is non existent once you sign up. BUYER BEWARE. please feel free to contact me for full details of how they operate.

The response you have made is a useless attempt to resolve this issue. BT are fully aware of the problem as are our solicitors. See you in court

IF I COULD GIVE ZERO I WOULD.... BEEN TORMENTED SINCE APRIL 24. CONVINCED ME TO SWITCH OVER TO THEM.. SWAPPED EVERYTHING OVER RAJ SINGH FROM BT WEST MIDLANDS. HE DIDNT CANCEL OLD ACCOUNT CONTUNED TO GEET CHARGED NEARLY £700, THEN GOT TOLD TO WAIT TO SEE HOW MUCH THE REFUND WILL BE IN OCT INVOICE. GOT THAT , THEN ONLY CREDITED £200, AND EXPLAINED I DON'T WANT CREDIT .. I WANT REFUND. THE SECOND ACCOUNT STILL HASN'T BEEN CLOSED. THE AMOUNT OF INCOMPETENCE IS OVERWHELMING. STILL WAITING FOR SOMEONE TO GET BACK TO ME

Awful people. They do not reply to emails, do not answer the phone. they have mis sold and not cancelled lines. do not deal with bt local business Coventry. In fact, do not deal with bt at all.

A brief history going back a few years.
We have 3 landlines and 2 Broadband. BT Business Coventry.
Work from an isolated farm 700 meters from the main road with bad cabling always letting us down.
Then got a call saying they could save us money and sold BT Business with 4G backup which worked fine for a while even though it cost more.
Then called to say the old analogue lines are being discontinued so I told them to cancel the three land line we have as we only ever get Nuisance calls on them and carry on the the BT Business with 4G backup.
The order went in and nothing happened, phone to find out the order had been cancelled. Re-ordered....Cancelled.
Called BT to find out why to be told it was a mistake on the address but no one called to check it.
Account with wrong address closed and new one opened.
New equipment arrived, plugged in, basic Broadband works giving about 2mb download but 4G backup doesn't work even if you unplug the landline cable
Report fault, engineer turns up spends several hours with no luck and goes telling me he will report report the problem.
Hear nothing, several calls to Local business with no result. then get to speak with Jake who is helpful and we agree he will sell me an EE Smart 5G Hub which works great Thanks Jake. He says he will report all the problems to the Service team but they haven't contacted me.
All I want is the faulty 4g Systems taken back and I will have another EE Smart 5G Hub.

PS The overseas call centres may save you Thousands but will end up costing you Millions

I highly recommend the customer service we have received from BT Customer Service Lincoln office, Michael was very knowledgeable and informative. I am pleased we have signed for a 3 year contract.

Recently got a help from Jamee Ali who works at BT local business to set up the new account and updated all of the services for us. He is very professional and patient, did an excellent job! I will give 10 stars for him if I could!

I have spoken to BT Business this morning about my existing contract that does not run out until next year 2025. I am correct in my thinking that I will be contacted by BT when my particular line is going to be transferred AND I can use my existing equipment. I do not need to, nor do I wish to enter into an alternative contract with yourselves.


I will not be signing your agreement. Please remove our contact details from you database immediately as I do not appreciate the lack of transparency you have shown on the numerous calls you have made to our business

Constant harassment. Unable to understand the word no. Constantly misunderstanding no as yes. Disgusting sales techniques

Absolute nightmare to deal with say I signed a 5 year contract with them , when all I wanted was my number reinstated after a major cock up at there end.
Wouldn't mind but it is nearly times more expensive than going to BT Business directly.
Be very careful as BT local Business is independent and only sub contacts to BT they get paid to fleece you.

BT falls far below the standard of service and professionalism expected from a company of its size. The first major issue is their inability to communicate effectively, whether by email or phone. They provide weak excuses like their Outlook being down or staff being unavailable, and they hide behind rigid protocols and terms and conditions. They've completely lost touch with what customer service should be, constantly shifting the blame onto the customer.

Their strategy is clear: frustrate customers to the point where they're forced to take the complaint to the Ombudsman. Once you do, BT washes their hands of you, claiming, 'Since it's with the Ombudsman, we can't communicate with you directly.' It’s a clear game they play to avoid responsibility. Don't fall into this trap—Game, Set, and Match to BT.

Absolutely disgusting service. We are 3 YEARS into a contract and are still yet to receive a single correct bill.
Broken promises follow outright lies, calls and emails are ignored and we now have a member of staff who is experiencing Mental Health issues because of the anxiety this shocking service is causing. BT literally do not care. Ombudsman has been involved for 18 months and whilst BT make all the right noises, nothing is resolved.

Usual story - made worse by my lack of knowledge and gullibility. I didn't even know that BT Local Business weren't BT and of course this never made clear in selling process. Was told that BT Cloud Voice was being scrapped, and landline going, so I apparently needed a mobile phone system for office - this despite my pointing out that our office is a desk at home with one phone that needs an easy answering service, and we need a good broadband service. Charming salesperson so believed he was advising best for our business in circumstances (didn't know how often I was being misled at the time). Going through contract was told that a 5 year contract was standard, and wasn't offered alternative (we retire in 3 years time!). Feel stupid, and mis-sold, and so stressed by the whole thing. Mobile phone doesn't work because BT use EE and we don't have an EE signal at home. Have raised complaint with BTLB which was immediately passed over the BT themselves. BT Complaints went through the motions (taking their time about it) but just said "you signed, so tough" (not their words, but you get the idea). Asked for recordings and transcripts of all phone calls. Finally got all recordings (no transcripts).....except, guess which, the selling conversation which is apparently missing (I have not been given any explanation as to why the most important conversation is not available to me). Requested a deadlock letter, but none forthcoming.
DO NOT TRUST what BT Local Business offices tell you. CHECK ALL FACTS before signing anything.

Avoid at all cost's they will not save you any money ! Nothing but Grief ! BT local business Glasgow, once you have signed up that's it, they make thing's as difficult as they possibly can, Anthony and his Manager Scott are a total waste of time, they will not return call's or email's, I would definitely not recommend these people to anyone, they are not part of BT but are a franchise and are absolutely hopeless

BT Local Business Greater London North East mis sold me a contract in November last year and its taken 7 months to come to light, and for the last 2 months they've failed to respond to every attempt to contact them, always promising a response. They are horrendous, do not deal with these people.

Absolutely shocking service. Harass you to sign the contracts but 3 months down the line we are still trying to sort our new service. Our “business manager” no longer replies to e-mails, texts or phones. Been fobbed off to the manager and she is no better. It’s everyone else’s fault, but they did not listen to our needs and now we do not have anything we asked for. Completely useless. I wish we had never got involved with them! So infuriating.