Very helpful, I phoned this team on behalf of my granny to sort out her tax refund that she was due. Juanita was very helpful and walked us through step by step to fill out the form and even stayed o... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Brittanyand Kaolin were both very nice and polite as they both helped me retrieve my tax rebate they both did it in no time at all .I was on holiday and could not get my reference nu.ber as it had exp... Mehr ansehen
Unternehmen hat geantwortet
In touch with Brooksdale for tax return and another subject… not heard a single thing back for well over a year after they requested my details and other personal information, yet I still get emails f... Mehr ansehen
These people made the application so simple I felt with a lady called Tia who could not of done more to assist me throughout the whole process well done guys keep up the good work. Highly recommend
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Brooksdale Limited is a financial auditing company that has over the years helped many thousands of people claim back overpaid tax through tax rebate claims from HM Revenue and Customs.
Kontaktinformationen
Magnetic house, M50 3XW, Salford, Vereinigtes Königreich
- 0161 543 1973
- reviews@brooksdale.co.uk
- brooksdale.co.uk
4.3
Hervorragend
8046 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Verification failed
Had a letter from HMRC to say I was owed money. Brooksdale sent me the verification link which had expired but no longer able to contact them. Emails bounce back , messages ignored and no one answers phone. Shocking . Please avoid
10. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Dear Amanda,
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've faced. We've reviewed your file and can confirm that our team has taken steps to assist you further. We appreciate your patience during this process.
To ensure a seamless resolution and expedite the issuance of your payment, we kindly request that you reach out to us directly with your details. You can email us at info@brooksdale.co.uk or call our customer service line at 0161 543 1973. This will allow us to address your specific case promptly and keep you updated on the progress.
We understand the challenges you've faced with communication, and we sincerely apologize for any inconvenience caused. Your satisfaction is our priority, and we are committed to resolving this matter promptly.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Brooksdale Ltd
Don't hold your breath as they are not the quickest
Where do I start ? I received an email telling me that I can get a tax refund and they would do all the work for me. I thought ok I didn't get the money in the first place so anything they get for me would be a bonus regardless of their percentage, so I signed them up and sat back waiting. And waiting and waiting and waiting, in their Email it said it could take upto 12 weeks. their communications were good I received frequent emails saying their is nothing I need to do as it is in hand but could take up to 12 weeks. What I didn't realise is it a rolling 12 weeks how dumb was I to think this would be over in 12 weeks, which started back on 19th June 2023. I would be more happy to receive an Email saying this is taking longer than we would have liked but we are still working on your case and will update you with any further progress. I don't think I could recommend this company under the current circumstance as it seems like I am being fobbed off with excuse after excuse.
19. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hi Gordon,
Thank you for sharing your experience with us, and we genuinely appreciate your feedback. We understand your frustration regarding the processing time, and we sincerely apologize for any inconvenience caused.
HMRC has been experiencing some backlogs, and this has contributed to delays in processing claims. We appreciate your patience during this time. We would like to investigate the specifics of your case further, and if you have received any correspondence from HMRC, please email us at info@brooksdale.co.uk. Our team will look into your case promptly and provide you with any necessary updates.
We appreciate your suggestion regarding communication, and we'll take this into consideration to enhance our service. Your feedback is crucial, and we want to assure you that we are continuously working to improve our processes.
If you have any additional concerns or questions, please feel free to reach out to us directly. We value your trust, and we're committed to addressing your concerns to the best of our ability.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Brooksdale Ltd
Think you should verify whether these…
Think you should verify whether these 5*rs are employees or not! There is no way anyone can be happy about a crooksdale taking nearly half what is fully yours other than from ppi returns! In any case crooksdale can only go back 4 years and given ppi stopped over a decade ago THIS and 5*rs ARE A MASSIVE RED FLAG! Message to Trust pilot check and verify them as you do want to verify me!
28. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hi there,
Thank you for bringing your concerns to our attention. We appreciate all feedback and take it seriously as it helps us improve our services. We would like to address your specific concerns and assure you that we are committed to resolving any issues you may have encountered.
We also appreciate your comments about our charges. We strive to be transparent about our fee structure, and we understand the importance of clarity in financial matters. To assist you further and address your concerns, we kindly request that you share your details with us. Please email us at info@brooksdale.co.uk or contact us directly at 0161 543 1973.
Regarding the reviews mentioning employee names, we assure you that our reviews are legitimate and comply with TrustPilot regulations. We are committed to maintaining the highest standards of integrity in all our interactions.
Thank you for your understanding, and we look forward to addressing your concerns.
Best regards,
Brooksdale Ltd
DO NOT TRUST THIS COMPANY.
DO NOT TRUST THIS COMPANY.. letter received from hmrc 13th November stating payment sent. Continuously being told they have not received payment. They have now started ignoring my messages. Seems to me they have ran out of excuses but don’t want to cough up. Shut these scammers down
28. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hi Mandy,
We appreciate you reaching out to us and sharing your concerns. Firstly, we sincerely apologize for any inconvenience you've experienced with Brooksdale Ltd. We value your feedback and are committed to addressing your concerns promptly.
We have reviewed your file and understand that you have been requesting an update on your payment. We acknowledge the importance of this information and we have reviewed your file and see that it has been escalated to the payments team for them to locate the payment.
We sincerely apologize for any delays you may have experienced, especially during the Christmas break. We understand the frustration, and we're here to make things right. If you have not received our response or if you require further clarification, please don't hesitate to contact our customer service line at 0161 543 1973. We are dedicated to resolving any outstanding issues and ensuring your satisfaction.
Thank you for bringing your concerns to our attention. We're committed to improving our services and appreciate your feedback.
Best regards,
Brooksdale Ltd
I didn't have a bank account and I…
I didn't have a bank account and I spoke to them to see if I can get it put in my mums account they said it can just needed my id and my mums as soon as I sent it it was validated in the space of 5 hours and wow it was sorted and paid out the next day thanks very much the only problem I have is that they take too much commission but I suppose if you go through a third party it works like that I would want something for sorting a payment out they have every right to because what is the point in the company so please people stop moaning use did no that they took commission they explained it before you did your claim thanks very much brooksdale
20. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hi there,
Thank you so much for taking the time to share your experience and leaving us a fantastic 5-star review! We're thrilled to hear that our team was able to assist you promptly and efficiently in putting the funds into your mum's account.
We appreciate your understanding about the commission structure. While we strive to keep our fees competitive, we acknowledge your feedback and assure you that it is invaluable to us. Your satisfaction is our top priority, and we're constantly working towards enhancing our services.
Your kind words and positive feedback motivate us to continue providing excellent service to our clients. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Thanks once again for choosing Brooksdale! We appreciate your trust and look forward to serving you in the future.
Best regards,
Brooksdale Ltd
I just got another payment 😊
21. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hello Martin,
Thank you so much for sharing your positive experience! We're thrilled to hear that you've received another payment. 🌟 It's always rewarding for us to know that our clients are benefiting from our services.
Your satisfaction is our top priority, and we're committed to providing excellent service. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.
We truly appreciate your trust in Brooksdale Ltd, and we look forward to continuing to assist you with your financial needs.
Cheers to more success and happy moments!
Best regards,
Brooksdale Ltd
I am still being contacted by this…
I am still being contacted by this company even though I have told them I no longer have the paperwork required by Hmrc to claim. To be fair go straight to Hmrc and cut out the 50% that will be taken from your claim with these robbing thieves. It’s very simple to claim direct.
20. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hello Pamela,
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced. We understand the importance of your concerns, and we appreciate your feedback.
We want to assure you that your satisfaction is our priority. To address your issue promptly, we will have your dedicated claim handler reach out to you directly. They will discuss your situation, address any outstanding concerns, and ensure that your preferences are respected.
If you have any specific details or preferences regarding the contact, please feel free to share them, and we'll ensure they are communicated to the relevant team.
Thank you for your patience, and we look forward to resolving this matter to your satisfaction.
Best regards,
Kim has been a total joke since…
Kim has been a total joke since september now moving the goal post to complete my claim every time theres always a new problem i waited 3 months having been messed about to be now told you cant do my claim
i will go elsewhere
DONT USE THIS COMPANY THEY ARE RUBBISH ESPECIALLY LYING KIM ON MESSENGER
no paperwork was mentioned in september so was told claim was being processed then 3 months later after weeks of chasing you yiu tell me you need paperwork WHY NOT GET YOUR JOB RIGHT IN THE FIRST PLACE AND SAY THIS AS THE INFORMATION COULD HAVE BEEN GIVEN TO YOU YOU HAVE WASTED MY TIME AS I HAD TO CONSTANTLY CHASE YOU UP TO GET TO THIS POINT THIS POOR REVIEW STANDS
19. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hi Lloyd,
Thank you for reaching out to us, and we appreciate the time you took to share your concerns. We understand the frustration you've experienced throughout the process, and we sincerely apologize for any inconvenience caused.
Upon a thorough review of your file, it appears that, unfortunately, we were unable to proceed with your claim due to the absence of proof for the amounts requested by HMRC. We regret any confusion or frustration this may have caused.
We understand the importance of a smooth and transparent claims process, and we acknowledge that the delays and challenges you faced were not ideal. Please accept our apologies for any inconvenience caused by the issues you encountered, and we appreciate your feedback.
If you have chosen to explore other options for your claim, we respect your decision. We value our clients' satisfaction, and we are continually working to improve our processes based on the feedback we receive.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer service team at 0161 543 1973 or reply to this email. We appreciate your understanding and wish you the best in your future endeavors.
Thank you for bringing your concerns to our attention.
Best regards,
Brooksdale Ltd
Stay well clear scammers
The Reviews I have read on hear are all made up I'm sure, I've been battling with this company now no emails work and no website the whole company is a fraud and scam they have told HMRC I have received thousands in interest on PPI money and then a tax refund but the HMRC are told by brooksdale and they never ask your permission to tell them or if you want it they calculate it by plucking figures out of the sky wont give you a break down and will not tell you how it is calculated then take a fortune for doing an illegal act I'm still awaiting them to contact me but now have blocked all emails and removed website stay clear fraudsters
1. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hello Nick,
We appreciate you reaching out and expressing your concerns. We are sorry to hear about the challenges you've faced, and we want to address your issues promptly.
Upon reviewing your case, we have instructed your assigned claim handlers to contact you regarding the matter. Additionally, we want to inform you that your cheque has been returned to HMRC, and we understand the importance of providing you with further information.
To discuss the specifics of your case and address your concerns, please reach out to us through our dedicated complaints email at complaints@brooksdale.co.uk or call our customer service line at 0161 543 1973. Our team is ready to assist you in resolving this matter and providing you with the necessary details.
We apologize for any inconvenience you may have experienced and assure you that we take your feedback seriously. We are committed to addressing and resolving your concerns in a timely and satisfactory manner.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best regards,
Kim
Social Media Manager
Brooksdale Ltd
Where's my money?
Brooksdale have had my tax refund since the 6th August and despite numerous placatory e-mails promising action accompanied by many telephone calls introduce by a sycophantic American lady, have a got my money - NO!!!
7. August 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Dear Tony,
Thank you for sharing your concerns, and we sincerely apologize for any inconvenience you've experienced in the delay of receiving your tax refund. We understand the importance of timely resolutions, and we want to assure you that your case is our top priority.
After looking into your account, we are pleased to inform you that your payment has already been issued by cheque. Our team has taken the necessary steps to expedite the process, and we appreciate your patience throughout this matter.
If you have not received your cheque or if you require any further assistance, we encourage you to contact us directly at 0161 543 1973. Our dedicated team is here to address any additional concerns or queries you may have.
Once again, we apologize for any frustration this may have caused, and we appreciate your understanding. Your satisfaction is important to us, and we are committed to ensuring a positive resolution.
Thank you for your patience and cooperation.
Best regards,
Brooksdale Ltd
Applied for tax rebateDont bother do it yourself! in the summer!
Applied for tax rebate in the summer!
Still havent received my 52%! Have called only to be falsely reassured that i will recive....AVOID!
20. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hello Sheelagh,
We appreciate you bringing this matter to our attention, and we apologize for any inconvenience you've faced. We understand the importance of your tax rebate, and we're committed to resolving this for you.
After investigating, we can confirm that the payment was issued. However, we understand that you have yet to receive it. We recommend checking your bank statement for any recent transactions related to Brooksdale Ltd. If you still cannot locate the payment, please email us at payments@brooksdale.co.uk with your details, and attach your bank statement and our payments team will look into this matter promptly.
We sincerely apologize for any confusion and want to assure you that we are here to assist you in resolving this issue. Your satisfaction is our priority, and we appreciate your patience as we work to address this concern.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Kim
Social Media Manager
Brooksdale Ltd
This company is a fraud & thief
This company is a fraud, scam why they are a license organisation is beyond me notice after 1 bad review the company paid employees write about 5 good ones to keep their ratings up, how they obtained my information to get hold of my £1500 tax return is beyond me makes me think some inside third party scamming going on this is on going since May this year and I’m not giving up fighting till the end to get all my money back thieving stinking Brooksdale!!!!!!
14. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hi Nadreka,
We appreciate you expressing your concerns, and we want to assure you that Brooksdale Ltd is a legitimate and registered tax agency. We take these allegations seriously and want to address them transparently.
Firstly, we sincerely apologize for any frustration or inconvenience you've experienced. To assist you promptly, we have requested your details previously, but it seems we have not received them. Your privacy and security are of the utmost importance to us.
Rest assured, we operate within the legal framework as a registered tax agency. Our commitment is to provide legitimate and ethical services to our clients. We have no intention of engaging in any fraudulent or scam activities.
To resolve this matter and address your concerns directly, we kindly ask you to reach out to us via email at info@brooksdale.co.uk or call our customer service line at 0161 543 1973. Your cooperation will help us investigate and rectify any issues you may have encountered.
We value your trust, and we're committed to ensuring your experience with Brooksdale Ltd meets the highest standards. Thank you for bringing this to our attention, and we look forward to resolving it promptly.
Best regards,
Brooksdale Ltd
DO NOT USE
This company has used my data and won't tell me where from. Reported to Action fraud, HMRC and ICO. Submitted a claim on my behalf without authority or, an explanation as to how they got my data. Please people report this website to Google Safe Browsing and companies house. **Update** Everyone needs to put in a subject access request, request all data held on you. Ask for a copy of all calls and whether they are stored locally or on back up tapes for all dates of communication. Ask for a copy of the signed documentation. They collect things like IP address, what device was used etc. Make sure they are included. Ask for all call, emails and that includes information on you and information about you communicated to staff about you. They are keeping your money and your data. Once you have all information collected through the subject access request. make them delete all your data
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hi Amanda,
We appreciate you taking the time to share your feedback on Trust Pilot, and we apologize for any inconvenience you've experienced.
We have requested for your details previously and have not received them as yet. To expedite the resolution, please email your details to us at info@brooksdale.co.uk.
Alternatively, you can reach out to our customer service team directly at 0161 543 1973. Our dedicated team is ready to assist you with any concerns or questions you may have.
We value your trust and appreciate your cooperation in resolving this matter. Thank you for bringing it to our attention.
Best regards,
Brooksdale Ltd
Still no payment I was told there was a…
Still no payment I was told there was a glitch in the system not good enough
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hi Elizabeth,
We appreciate you taking the time to share your feedback on Trust Pilot, and we apologize for any inconvenience you've experienced regarding your payment.
We have requested for your details previously and have not received them as yet. To expedite the resolution, please email your details to us at info@brooksdale.co.uk.
Alternatively, you can reach out to our customer service team directly at 0161 543 1973. Our dedicated team is ready to assist you with any concerns or questions you may have.
We value your trust and appreciate your cooperation in resolving this matter. Thank you for bringing it to our attention.
Best regards,
Brooksdale Ltd
Stay Away!
The company tried to complete forms HMRC reclaim forms R40 when SA100 Tax Returns are completed annually and any amendments need to be to the SA100. They did not consider my tax position and that, as a basic rate tax payer, no repayments are available. Their charges of 48% of any refund are extortionate for a few entries on a form you can easily complete yourself. Most of the other reviews on here state employees names and are obviously false.
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hi,
Thank you for bringing your concerns to our attention. We appreciate all feedback and take it seriously as it helps us improve our services. We would like to address your specific concerns and assure you that we are committed to resolving any issues you may have encountered.
Firstly, regarding the completion of HMRC reclaim forms R40, we apologize if there was any confusion or inconvenience caused. Our intention is to provide efficient and accurate assistance to all our clients, and we regret if your expectations were not met. We are keen to understand your specific tax position better so that we can review the matter thoroughly.
We also appreciate your comments about our charges. We strive to be transparent about our fee structure, and we understand the importance of clarity in financial matters. To assist you further and address your concerns, we kindly request that you share your details with us. Please email us at info@brooksdale.co.uk or contact us directly at 0161 543 1973.
Regarding the reviews mentioning employee names, we assure you that our reviews are legitimate and comply with TrustPilot regulations. We are committed to maintaining the highest standards of integrity in all our interactions.
Your satisfaction is our priority, and we are here to work towards a resolution. Once we receive your details, our team will promptly review your case and provide the necessary assistance.
Thank you for your understanding, and we look forward to addressing your concerns.
Best regards
Brooksdale Ltd
Received great professional reception…
Received great professional reception from Jenita. She took her time and did good job.l appreciate her.
14. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Polite
Polite, fast service from lady called juniita resolved my problem straight away many thank
11. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
Still waiting for MY money
I don't remember asking this company to help me get a tax rebate (although I must have....surely??). I logged on to my HMRC account to see that a I was due a refund. When I called HMRC they told me that the cheque had been sent to Brooksdale Ltd in October. I have had no communication from them regarding this rebate and I'm still waiting to get the money. Ive tried calling them on numerous occasions and I'm still no further forward as to what the hold up is. I would not recommend this company.
29. November 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Hi Kirsty,
I appreciate you bringing this matter to our attention, and I'm sorry to hear about the challenges you've faced in retrieving your tax rebate. I understand the frustration this has caused, and I want to assure you that we take your concerns seriously.
To assist you further, I recommend contacting HMRC directly at 0300 200 3310. Please request the cheque number, payment reference, date issued, and cashed details for your tax rebate. Once you have this information, please email us at info@brooksdale.co.uk with the provided details. Also attach any letters you may have received. This will enable us to escalate the matter to the relevant team and expedite the process of locating your payment.
I apologize for any inconvenience you've experienced in trying to reach us. We are committed to resolving this issue for you and appreciate your cooperation in providing the necessary details.
If you have any additional information or if there's anything specific you would like to address, please feel free to reach out. We are dedicated to ensuring a swift and satisfactory resolution.
Best regards,
Kim
Customer Service Manager
Brooksdale Ltd
Customer care experience
Judica was very helpful and explained everything to me and waited on phone to make sure emails were getting sent back and forth OK . With her help we got there very quickly. She was very friendly and polite nothing was a problem. Thank you for making the call more than bare able. I usually avoid these types of calls. Hope you have a merry Christmas
11. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are committed to maintaining this high level of service.
Your comments will be shared with our team and it's certain to put a smile on their face. It's feedback like yours that motivates us to continually strive for excellence.
We appreciate you taking the time to recommend us. If you have any more questions or need further assistance in the future, we are always here to help!
Best Regards,
Kim
I see my reviews on brooksdale posted…
I see my reviews on brooksdale posted nearly two weeks ago have been taken off the system?
They informed me that I would receive an email from them arranging a chat with a claims handler? I have not received any emails from them at all.
The fact is they claimed a tax rebate in my name in July 2023, I did not give them my signature to represent me?
I still have the letter from HMRC that a tax rebate in my name had been Sent to Brooksdale the amount was £197, I have not seen a penny of it.
I have tried to contact them in the past via text,phone calls but keep getting blocked by them.
No Brooksdale I am not going to go away, you obviously do not want to pay me what I am owed,
By law that tax rebate is mine not yours, I am in the process of seeking legal advice, the other negative reviews on here do not give you a good image?
InJuly of this year I tragically lost my Mother and one of my younger sisters which obviously set me back.
But now I intend to sort this issue with Brooksdale out once and for all.
11. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Brooksdale
Dear Stefan,
I want to express my sincere condolences for the loss of your Mother and sister. I am truly sorry for the difficult circumstances you're facing, and our thoughts are with you during this challenging time.
I'm deeply concerned about the issues you've raised, and I want to assure you that we take your feedback seriously. I've looked into your case, and it appears that our relevant department tried to reach out to you by phone to discuss your inquiry. I apologize for any communication lapses and any inconvenience you've experienced.
To ensure a prompt resolution, I have expedited your case, and our team will make a concerted effort to call you back today to address your concerns regarding the tax rebate. We understand the importance of this matter, and we are committed to resolving it for you.
If you have any additional information or specific details you would like to share with our team, please feel free to reach out to us directly. We appreciate your patience and understanding as we work towards a resolution.
Once again, I extend my condolences, and I am dedicated to ensuring that your concerns are addressed promptly.
Best regards,
Kim
Customer Service Manager
Brooksdale Ltd
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