Britishpets Bewertungen 

Antwort von Britishpets

Vor 1 Tag

Hello Marek,

Thank you for sharing your feedback. We’re glad to hear the scratch panel keeps your cat entertained. We’re sorry to hear that the cushion shifts when he jumps in. We appreciate you pointing this out, as feedback like yours helps us understand where we can improve the product and make it more comfortable and secure for cats.

Best regards

Antwort von Britishpets

Vor 1 Tag

Hello Lars,

Thank you for sharing this with us. We’re so happy to hear that your cat has settled in so quickly and now enjoys taking naps behind the mesh curtain. It sounds like he’s found his new favorite little spot.

best regards

Antwort von Britishpets

Vor 1 Tag

Hello Indi,

Thank you for the kind feedback. We’re glad to hear it’s helping your cat get comfortable and tucked in so quickly. It’s great to know he’s enjoying it.

Best regards

Antwort von Britishpets

Vor 1 Tag

Hello fernanda,

Thank you for sharing your experience. We’re glad to hear your cat was able to enjoy the scratch plate during her very first nap without even leaving the bed. It sounds like she’s already making herself comfortable and getting the most out of it.

Best regards

Antwort von Britishpets

Vor 1 Tag

Hello Brian,

Thank you for sharing your feedback. We’re glad to hear the carry bag makes storing and transporting the folded tent so easy. It’s great to know you can pack it away without any hassle.

Best regards

Antwort von Britishpets

Vor 6 Tagen

Hello William,

Thanks for sharing! Sounds like your cat made the decision pretty quickly. Glad to hear the sisal side was a hit and caught their attention right away.

Best regards

Antwort von Britishpets

Vor 6 Tagen

Hello Isla,

That sounds absolutely perfect. We’re so glad the snug rope rim gave her just the right spot to tuck her chin and get comfortable. It’s lovely to hear she’s already made herself at home.

Best regards

Antwort von Britishpets

Vor 6 Tagen

Hello Customer,

We’re sorry to hear how disappointed you were with your experience. We understand your frustration, particularly after you took the time to provide the requested video and felt that the resolution offered did not meet your expectations. We take feedback about both product quality and customer service seriously, and we’ll be reviewing your comments with our team to help improve the experience for our customers.

Best regards

Antwort von Britishpets

Vor 6 Tagen

Hello Søren,

Thanks for your feedback. We’re glad the cat hair control caught your attention, and we appreciate you pointing out the limited size information. We’ll take this on board and look at making the sizing details clearer and more helpful for customers.

Best regards

Antwort von Britishpets

15. Aug. 2026

Hello William,

We’re glad the cooling fabric was what sold you on it, and it’s great to hear your cat is enjoying the rattan mat. We appreciate your honesty about the setup being a little fiddly, and we’ll keep that feedback in mind. Thanks for sharing your experience!

Best regards

Antwort von Britishpets

13. Aug. 2026

Hello Maggie,

Thank you for sharing your experience. We’re sorry to hear about the frustration caused by the delay in processing your order and the uncertainty around its delivery. We understand how disappointing it can be to receive a shipping notification after waiting several days, especially when you had already requested cancellation. We appreciate you taking the time to share this feedback, as it highlights an area where we need to provide clearer communication and a smoother ordering experience.

Kind regards

Antwort von Britishpets

10. Aug. 2026

Hello Compote,

Thank you for sharing such a thoughtful review. It’s lovely to hear that your cat has taken to the woven bed so quickly and is making good use of both the scratching sides and the cushion. We’re also glad the natural finish fits nicely into your sitting room and that the removable cushion makes keeping it clean easier.

We appreciate you mentioning the slight wobble on your uneven floor as well. It’s great to hear that moving the bed resolved the issue and that it has otherwise become part of your cat’s daily routine. Thank you again for your support and for taking the time to share your experience.

Best regards

Antwort von Britishpets

9. Aug. 2026

Hello Lisa,

Thank you so much for your lovely review. We’re so happy to hear that your dog is absolutely obsessed with the new toy and treats. It’s wonderful to know you were also pleased with the fast delivery, packaging, and quality. We really appreciate your support and hope your dog continues to enjoy everything!

Best regards

Antwort von Britishpets

6. Aug. 2026

Hello Sarah,

We're sorry to hear about your experience and understand your frustration. We take feedback like this seriously and want to clarify what happened. If there was an issue with your order or delivery, we'd appreciate the opportunity to investigate and provide an update. Please reach out to our support team with your order details so we can review the situation and assist you further.

Best regards

Antwort von Britishpets

6. Aug. 2026

Hello Alison,

We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is to receive the wrong item and to experience delays in communication. Our support team aims to respond as quickly as possible, and we apologize if this wasn't your experience.

We appreciate your feedback regarding the return process and will use it to help improve our service. If you haven't already, please continue working with our support team so they can review your case and help reach a suitable resolution.

Kind regards

Antwort von Britishpets

6. Aug. 2026

Hello Susanne,

We're sorry to hear that the product didn't meet your expectations and that you were disappointed with the return process. We understand your concerns, especially if the item wasn't suitable for your needs.

Our support team follows our return policy when offering available options, and we appreciate your feedback about the experience. If your case is still open, please continue working with our support team so they can review it and assist you further.

Thank you for taking the time to share your feedback.

Kind regards

Antwort von Britishpets

6. Aug. 2026

Hello Bd,

We're sorry to hear that your experience has been disappointing, especially given the urgency of your situation. We understand how important it is to receive a GPS tracker quickly when you're trying to locate a missing pet.

We apologize if our shipping process and delivery expectations were not as clear as they should have been. We appreciate you sharing your feedback, as it helps us identify areas where we can improve communication. If your order is still in transit, please stay in touch with our support team, who can provide the latest tracking updates and assist with any questions you may have.

We hope your dog returns home safely, and thank you for taking the time to share your experience.

Kind regards