Very unreliable and un trustworthy. Caught them out on their lies on multiple occasions. I booked with this company and finished payment in July…my flight is in December. They also could not provide m... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I always use Bright Sun for my holidays My friend Sandeep has now left and I was a little disappointed However Bhagesh helped me with my bookings he was very polite understanding and helpful Got m... Mehr ansehen
Unternehmen hat geantwortet
Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At eac... Mehr ansehen
Unternehmen hat geantwortet
I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Kontaktinformationen
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Vereinigtes Königreich
- 020 8819 1111
- brightsun.co.uk
4.5
Hervorragend
3119 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 79 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Booking the trip
Booking the trip: it was easy and the staff was prompt at replying and communication. We find the price offered slightly better from online, however I feel that not enough options were suggested for hotels. For example, the old town hotel that was booked for us was terrible, I feel like we should have been given a few options and may be better ones.
The other resort Sherwood Lara exclusive was excellent.
Regarding flights, it was not recommended to do online check in before therefore we had to pay 20 euros at the airport. I think if I had booked the flight myself, I must receive the email from airlines suggesting/ offering online check in. (Saving the 20 euros)
Regarding inter hotel transfer, we paid 40 euros.
That was more that we were informed.
I tried contacting the what's app regarding airport transfer-a few hours before return flight. There was no response at all from your team.
I wish to book with you again but I may be a little more vigilant.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Brightsun Travel
Dear Saba Javed,
Thank you for taking the time to share your feedback. We are very sorry to hear that parts of your holiday did not meet your expectations.
We take your comments extremely seriously, particularly regarding the hotel recommendations, the airport check-in charge, the transfer costs, and the lack of response to your transfer enquiry before your return flight. This is not the level of service we aim to provide.
We would appreciate the opportunity to discuss your experience with you directly so we can fully understand what happened and work towards a suitable resolution. A member of our management team will be in touch with you shortly.
Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve our service, and we hope to restore your confidence in Brightsun Travel.
What lovely staff to deal with
What lovely staff to deal with always very helpful, in particular Bhagesh who went above and behind to help us with our package to the Caribbean in July 2026. He is already helping us sort out our hoilday from December 2026.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Brightsun Travel
Dear Neena,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
I have used Brightsun several times and…
I have used Brightsun several times and now they are my go to company for bookin holidays. their service seems to improve every time, very personal and proactive. i can only say good thinks about Brightsun and my dedicated team member - Nisha Maradia is outstanding. even whilst I am aborad she engages and resolves problems at my holiday/flights.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Brightsun Travel
Dear Sanjay,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
The number one travel agency
The number one travel agency. I have passed on Gaurav’s number to many friends & they have booked holidays all over the world. He is the best
30. Juni 2026
Antwort von Brightsun Travel
Dear Nins,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Very good service by Rochin Thapa
1. Juli 2026
Antwort von Brightsun Travel
Dear Vinodray,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Appreciate the service and support…
Appreciate the service and support given by Shashank Thapa for our booking
1. Juli 2026
Antwort von Brightsun Travel
Dear,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Holiday to Rhodes
Booked a trip to Rhodes with Parul Jadav and from the time of enquiring to confirming the booking, Parul was extremely helpful, provided some recommendations and was professional. I’ve booked a few holiday via Parul and highly recommend him and Brightsun Travel.
I had a few extra requests and Parul emailed the hotel in advance to get these in place.
10/10 for everything. Thx Parul ◡̈
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Brightsun Travel
Dear Meenu,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Made me choose the right hotel and…
Made me choose the right hotel and Sandiha was very helpful
29. Juni 2026
Antwort von Brightsun Travel
Dear Bashir,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Sandyia booked our flight from india to…
Sandyia booked our flight from india to uk, it was great experience with her. I would highly recommend.
29. Juni 2026
Antwort von Brightsun Travel
Dear,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
The customer service was very…
The customer service was very respectful and very helpful.
15. Juni 2026
Antwort von Brightsun Travel
Dear Bibi,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Great customer service by Simian
18. Juni 2026
Antwort von Brightsun Travel
Dear Patel,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Very disappointing customer service…
Very disappointing customer service experience with Brightsun
I have had a very disappointing experience dealing with Brightsun, especially regarding date changes after departure.
My concern is that Brightsun regularly charges a fare difference for date changes even when the same class of service/fare bucket is available on the new travel date. When we check the availability through the GDS, the same fare/class appears available, but Brightsun still applies an additional fare difference without providing a clear explanation.
I am not blaming the Brightsun agents personally, as they may be following the process or information provided to them. However, the real issue is the lack of proper support and transparency. When we ask Brightsun to check with the airline and explain why a fare difference is being charged despite the same fare being available, there is no clear answer or resolution.
For a travel company, customer service and proper communication are extremely important. Customers expect accurate information and support, especially when charges are involved. Unfortunately, my experience has been frustrating due to the lack of explanation and accountability.
I hope Brightsun improves their customer service process and provides better clarity when handling fare rules and date change requests.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Brightsun Travel
Dear Alexander,
We take customer feedback seriously and are committed to addressing the concerns you've raised to help prevent similar issues from occurring in the future.
To assist us in thoroughly investigating this matter, could you please provide any additional details regarding your experience, including booking references, your contact details or any other information you believe may be helpful? The more information you can share, the better we can understand what occurred and work toward an appropriate resolution.
If you have any further questions or require additional support, please do not hesitate to contact our Customer Support team at info@brightsun.co.uk.
Great service as always
18. Juni 2026
Antwort von Brightsun Travel
Dear Paul,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Review
I used this travel agent called Bright sun Travel for my second holiday. I received a very prompt responses, very professional, very good price, very good guidance, very informative, very supportive, very understanding of our needs , booking process was very easy and smooth, excellent service. I can't recommend them enough specifically Parul and Denny. They are very good hard working and valuable members of staff for this company. Very strongly recommended and I will definitely book with them in future.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Brightsun Travel
Dear Devyani,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Best travel company ever!
Can honestly say, the best travel company ever. Organised us the most magical trip where we couldn't find anything close to our tight budget. The team were so thorough and consistent with communication, even checking in on us while we were out there to ensure we arrived safely. Everything sent in very easy format too. The booking process was so easy and seamless and the service was truly the best!
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Brightsun Travel
Dear Pooja,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Rahul is so good n friendly and always
Rahul is so good n friendly and always
Picks up phone with kind n quick reply
Yes I will try n give him plenty of business
Thanks
Naren Dadia
17. Juni 2026
Antwort von Brightsun Travel
Dear Naren,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
very nice n clear service easy to whats…
very nice n clear service easy to whats app and call . just slightly expensive i found even with a deal but no hassle no issues .
16. Juni 2026
Antwort von Brightsun Travel
Dear Pablo,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Hello
Hello, you have charged more amount for the tickets this time.Earlier you gave tickets for some what lesser price after discussion i.e after showing other agencies ptices.
13. Juni 2026
Mr BEYRAMI
It was a good experience for me to book my flight and hotel with brightsun and Dani was a very helpful and friendly respectful person
12. Juni 2026
Antwort von Brightsun Travel
Dear Shaban,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Antwort von Brightsun Travel
Dear Khim,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
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