Brick Slips Bewertungen 

Antwort von Brick Slips

16. Juni 2025

Hi Jo,
Thanks so much for your lovely review! We're really pleased to hear you were happy with the range, value, and speedy delivery. It's great to have you as a customer, and we hope to help with your next project soon!

Warm regards,
- BrickSlips

Antwort von Brick Slips

16. Juni 2025

Hi Tanith,
Thank you so much for your fantastic review! We’re delighted to hear how thrilled you are with your brick slips.

It means a lot to know you found the quality authentic and worth every penny. We're also really proud our team delivered the level of service you deserved. Your recommendation truly means the world to us!

All the best,
- BrickSlips

Antwort von Brick Slips

20. Juni 2025

Hi Ian, We’re genuinely disappointed to read this, especially after we tried our best to help resolve the issue for you.

To clarify for anyone reading: you contacted us well after the 7-day window for reporting transit damage had passed. Despite this, and outside of our terms, we still sent you a free replacement pack of 15 slips as a goodwill gesture to try and assist.

It’s upsetting to see this described as “mocking” when our team went out of their way to support you, even when we weren’t obliged to do so. Bank Holiday weekends do mean our phone lines are closed, but we always recommend emailing us immediately so we can act swiftly, this is outlined in our delivery policy.

We always stand by our products and our customers, and we’re proud of the service we offer. We're sorry that, despite our efforts, this wasn't enough in your case.

Regards,
- BrickSlips

Antwort von Brick Slips

16. Juni 2025

Hi Tracy,

Thank you so much for your kind words! We're thrilled to hear that the brick slips look fantastic both on your kitchen feature wall and the bay window cill, great design choices! It's also lovely to know you found them easy to install and that our delivery team kept you well-informed. If you ever need anything else, we’re here to help.

Best regards,
- BrickSlips

Antwort von Brick Slips

30. Apr. 2025

Hi John,

Thanks for the great review, just how we like it! 👍
We’re glad everything went smoothly and you were happy with the products and delivery. If you ever need more you know where we are!

All the best,
BrickSlips

Antwort von Brick Slips

30. Apr. 2025

Hi Flint,

Thanks so much for your review and for choosing us for your fireplace project!

We’re really glad to hear you were pleased with the final result the Camden slips are a great choice and it’s brilliant to know they were easy to install and looked fantastic once in place. We appreciate your honest feedback regarding the mortar gun and delivery experience; we’re always looking for ways to improve and will certainly take your comments on board.

If there’s anything else we can help with down the line, just let us know and enjoy your revamped fireplace!

Warm regards,
BrickSlips

Antwort von Brick Slips

30. Apr. 2025

Hi Ian,

Thanks so much for taking the time to leave this lovely review!

We’re really pleased to hear the ordering and delivery process was smooth for you, and it’s fantastic to know the slips worked so well on your project. Creating a brilliant-looking facade on a crumbling wall is exactly the kind of transformation we love to hear about and we’re glad the quality met your expectations!

If you ever need anything else or decide to take on another project, we’re here to help.

All the best,
BrickSlips

Antwort von Brick Slips

30. Apr. 2025

Hi Lynne,

Thank you for your feedback and for your kind words about the brick slips, we're really pleased to hear you love the look of them!

We're very sorry to hear that a portion of your order arrived damaged. That’s certainly not the experience we want for our customers. While we do pack all orders with great care, damage can unfortunately occur in transit, especially with such heavy and fragile items.

We've always stated that if you report any breakages within 14 days, we'll happily replace them for you. Thank you again for your order, and we hope the finished project turns out beautifully!

Warm regards,
BrickSlips

Antwort von Brick Slips

24. März 2025

Hi Stuart,

Thanks so much for the great review! We're really glad to hear your order arrived quickly and that you're pleased with the quality and finish. You're absolutely right, the mortar applicator makes the job a lot quicker and easier, so we're happy you found that helpful. If you ever need anything else or have more projects in mind, we're always here to help!

Kindest regards,
BrickSlips

Antwort von Brick Slips

20. März 2025

Thank you for your kind words! We're delighted to hear that you’re so pleased with the brick slips. Your recommendation means a lot to us!

If you need anything else, don't hesitate to reach out!

Kindest regards
BrickSlips

Antwort von Brick Slips

20. März 2025

Thank you for your feedback! We're so pleased to hear that you're happy with the product in your kitchen. We'll be sure to pass on your kind words to our team. Enjoy your new space!

Kindest regards
BrickSlips

Antwort von Brick Slips

20. März 2025

Thank you for your kind words! We're delighted to hear that you found our product and advice helpful. We'll be sure to pass your feedback on to our office team, they'll really appreciate it.

If you need anything else, don't hesitate to reach out!

Kindest regards
BrickSlips

Antwort von Brick Slips

10. März 2025

Thank you for your feedback. We're pleased to hear you think our product is great, but we're sorry to learn you're unhappy with our return policy.

Like all online retailers, we follow UK & EU consumer law, which provides a 14-day return window from the date of delivery. This is clearly outlined in our terms and conditions, which were agreed to at the time of purchase. Our products are batch-made, meaning returns must be processed within this period to ensure consistency in color and quality for all our customers.

To help avoid shortages or additional delivery costs, we always recommend ordering approximately 10% extra, this is a standard industry practice for all tile based products, as some wastage is expected due to cuts and breakages during installation. While we always strive to assist customers in estimating their needs accurately, this guidance is in place to help avoid the inconvenience of needing to reorder later.

We appreciate your feedback and will continue to improve our service where possible. If there's anything else we can do to assist you, please feel free to reach out to our team.

Best regards,
BrickSlips

Antwort von Brick Slips

10. März 2025

Thank you, Lewis! We really appreciate your continued support over the years. It's fantastic to hear that you've had a great experience with our service, pricing, and product information. If you ever need anything, we're always here to help. Looking forward to serving you again!

Kindest regards
BrickSlips

Antwort von Brick Slips

10. März 2025

Thank you, Richard! We’re so pleased to hear that Mr Sweeps Shop recommended us and that you're happy with the brick slips. It’s great to know they look so good on your chimney! If you ever need anything else, don’t hesitate to get in touch.

Kindest regards
BrickSlips

Antwort von Brick Slips

10. März 2025

Thanks, Darren! We’re thrilled to hear you’re happy with the product. It’s great to know it arrived safely, was easy to fit, and looks fantastic! If you ever need anything else, we’re always here to help. Enjoy your new brick slips!

Kindest regards,
BrickSlips

Antwort von Brick Slips

10. März 2025

Hi Harold,

Thank you for your kind words! We're delighted to hear that Catherine and Lee provided great service. We’ll be sure to pass on your feedback to them – it’ll make their day! If you ever need anything else, don’t hesitate to reach out. 😊

Kindest regards,
BrickSlips

Antwort von Brick Slips

11. Feb. 2025

Thank you for your kind words Kathryn. We’re so pleased to hear that you were very happy with the service. If there’s anything we can assist with in the future, don’t hesitate to reach out. Thanks for choosing BrickSlips!

Antwort von Brick Slips

5. Feb. 2025

Hi Stephanie,

Thank you for reaching out.

Unfortunately, we don’t recognize you as a customer of ours. However, if you have received a delivery from us, please note that our average delivery time is 2-4 working days, as stated on our website. This timeframe is subject to location and any applicable restrictions.

Regarding the delivery drivers, they are part of a third-party logistics network and are not employed by BrickSlips. As such, they operate independently and do not directly represent our company.

Our orders clearly state that deliveries are kerbside only, as the third-party couriers are not insured to bring goods onto the property. This policy is outlined on our Deliveries page to ensure customers have all the necessary information in advance.

Delivery drivers are required to take photos and obtain a signature as proof of delivery. If the driver saw you, and you saw him, it is likely that he was in the process of retrieving the paperwork when you noticed him. If you approached the driver before the delivery was completed, it may have simply been a matter of timing rather than an oversight on their part.

We genuinely value customer feedback, and we appreciate you sharing your experience. However, based on the details you’ve provided, it does not appear that the driver acted outside of his job requirements. While we understand that delivery experiences can sometimes be frustrating, reviews can have a significant impact on businesses, especially when the issue in question does not stem from a service failure.

If you have any further concerns, please do not hesitate to reach out.

Wishing you a great day!
BrickSlips

Antwort von Brick Slips

4. Feb. 2025

We’re so pleased to hear that you were very happy with the service. If there’s anything we can assist with in the future, don’t hesitate to reach out. Thanks for choosing BrickSlips!