Excellent mechanical and customer service
On 9/18/2026 I got my oil changed at Brakes Plus. I had an appointment and was able to get in and out in a timely manner without incident. I was treated courteously and professionally. While waiting for my vehicle I witnessed a potentially volatile incident in the waiting room where an extremely out of line customer verbally accosted one of the employees with profanity and threats that were entirely without warrant. The employee who was being confronted was Darnell; to his credit, he was extremely effective in calmly deescalating the situation without incident. He was a poised professional, explaining exactly what was wrong with the vehicle and what Brakes Plus was going to be able to do to help resolve the problem. The customer calmed down and within a few minutes and was soon apologizing for his outlandish behavior. I was extremely impressed with Darnell’s leadership, customer service and conflict resolution skills! Thank you, Mark Hunt








