Bourne Estate Agents Bewertungen 

Had a viewing tuesday afternoon with Chris and he was so helpful and nice. Gave us all the answers to questions that we had about the house and the local area. So lovely to have an agent that knows what they’re talking about and is enthusiastic and passionate about everything!!!

Bourne Estates Agents has five Departments (Sales, Lettings, Property Management, Contracts and Accounting) that I have working relationship with. All five departments have performed extremely well for me. My main day to day working relationship is with, Jenna Wills and Stephine Swainston of Lettings and Sarah Seton-Smith of Property Management. My family has a small portfolio of Buy to Let properties in Alton. My experience of working with all the named folks that I worked with on day to day basis and those in the background dealing with Sales, Accounts and Contracts has exceeded my expectations. All of them provide high quality of service, it almost feels like the service personalised.

Very efficient process from day one. All staff have been extremely helpful and always available if we have had queries. Bourne have been very upfront with all fees and made the whole letting process very easy.

I would definitely recommend to anyone to is in need of an estate agents.

I cannot recommend Bourne of Godalming enough. They really do know both their clients , the housing market and have a thorough understanding of the property they are selling with integrity- even harder to find.
I took time to meet with many estate agents and Bourne was top of the tree by a mile. I would highly recommend.

Attention Foreign Nationals: Avoid This Company

A year ago, when I was searching for a house to rent and was new to the UK, I didn’t have the required references. I told the agents I would pay an entire year of rent upfront to bypass the reference check and I was on a very tight moving schedule with only slightly more than two weeks to move.

Despite my offer to pay upfront and my lack of references, it took them more than a week to process the reference check, which ultimately achieved nothing. I was forced to pay an additional £2,000 to the removal company due to the last-minute arrangements.

Now, a year later, this company is demanding that I return the property in pristine condition, free from any wear and tear. They are treating a minor stain on the basin as damage and have even called an electrician for a lamp cover that only needed a simple adjustment to the lamp cover.

This company's behavior reflects sheer greed and unprofessionalism.

To anyone from abroad, particularly those from Hong Kong with substantial cash resources, do not grant them any leniency. There is no reason to be accommodating with them; they are profiting from you whether you are a tenant or a buyer.

Best is avoid this company at all costs.

Feb.2025 UPDATE
I wasn’t going to name names, but since they’re pushing out the usual “due procedure” excuses, let’s be clear. Their sales/property manager, Ross, told me, "If you don’t want to rent the house, that can be arranged." This was less than a week before my tenancy was set to start. Completely unprofessional and dismissive.

Now, a year and a half later, over six months after moving out, I still haven’t received my full deposit back due to a dispute. As expected, this company sided with the landlord who pays them, rather than being fair. Even after TDS stepped in, they did nothing to release the undisputed portion of my deposit—until I explicitly warned them I would file a complaint. Suddenly, they started "processing it."

Avoid this company at all costs. They do not act in the tenant’s best interest and will drag out deposit returns for as long as possible.

Although we didn’t rent a property through Bourne, Hannah was incredibly helpful and patient with us. Taking the time to send across potential properties and finding out answers to our questions. Not pushy but helpful in providing useful content.

Each of the agents I have dealt with at Bourne in Farnham have been unfailingly helpful and proactive during this last uncertain year for everyone involved in buying and selling. I would have to hesitation in recommending them.

I recently sold my house with Bourne Estate Agents and I cannot recommend them enough! Hugo and Hayden provided an exceptional service from start to finish. They were professional, knowledgeable, and always kept me updated with clear communication throughout the entire process. Selling a house can be stressful, but they made it a smooth and enjoyable experience. I am grateful for their hard work and dedication. Thank you Bourne Estate Agents, for a job well done.

Haydon and his team you have all renewed my faith in Estate Agents they went above and beyond to help with the sale of my home and purchase of our new home even though we didn't manage to buy through them you are all absolutely amazing we cannot thank you enough for all you did to help through this stressful transaction we will sing your praise to whomever will listen

We have had a difficult time trying to find somewhere to rent. Bourne Estate Agents were by far the most helpful, they actually proactively worked to find us somewhere whilst other estate agents really were not interested. Their honesty was also much appreciated. We were led along by others even when there was little prospect of success. Thanks especially to Alice.

Jane in the Alton, Hampshire branch is a true professional. We found her a dream to work with in our quest for buying a property.
She was friendly, efficient, knowledgeable, quick to respond, understood our needs and requirements and went the extra mile.
We would definitely recommend dealing with her in this branch. In her we found a new friend, yet being kept on a professional level. Thank you

Adrian from Bourne Estate Agents was very relaxed in his initial sales approach, never applying any undue pressure. His unique insight shone through when he suggested subtle adjustments to enhance the appeal of our home – something none of the other agents even considered.
Jo effortlessly conveyed the details of the parking covenant to potential buyers. This was a great relief, as our previous agents' struggles to understand and communicate it effectively.
Bourne's proactive approach, including the creation of drone footage and responsive promotion, injected fresh interest into our property, which had languished on the market for six months with other agents.
Incredibly, our home sold within just three weeks, with an exchange completed in twelve. Throughout the process, Bourne, especially Rebecca, provided unwavering support. I often joked that Rebecca became my weekly therapist during moments of stress, as she was always there to reassure and guide us.
When issues arose with the buyer's agent, Bourne went above and beyond to ensure the chain remained intact, exceeding their contractual obligations in the process.
In contrast, the service provided by other agents fell far short. One agency had unreliable weekend staff who couldn't get the details right, while another was downright arrogant and dismissive.
Looking back, we regret not choosing Bourne from the start. Their exceptional service, particularly Rebecca's caring and empathetic approach, deserves special recognition. We can't thank them enough for making the selling process a breeze.

My wife and I have nothing but thanks and praise for the professional and positive way Rebecca helped and guided us through the various ‘slings and arrows’ of the moving process. Contact with the staff was always courteous and helpful.

Deliver as promised with eye for detail.
Smooth communication and professional service.

Anabelle has been nothing but amazing, she has gone above and beyond for me today with Constant emails about potential properties and she's really listened to me and my circumstances, if I could give 10 stars I would, she has been amazing, I could not have gotten through to a better person today.

Kept us up to date and very helpful in our situation to have lettings and sales under one roof.

This review is specifically for the great service received from Karen Reynolds working in the property maintenance department at Bourne. After having a less than ideal end to a recent tenancy, Karen responded so incredibly quickly, being very attentive and patient, meanwhile organizing various external services at very short notice to address several surprise issues that had to be dealt with very very quickly and efficiently. Karen remained totally unflustered and focussed, and dealt with my extreme frustration and urgency admirably. With a short period between incoming and outgoing tenants, Karen rose to the challenge and delivered what was necessary, with the result that the incoming tenants moved in successfully on time. A long 3 days, but I greatly appreciate Karen’s contribution, without which the whole process may have looked quite different, and would have certainly been more painful than it otherwise was. A massive thanks to Karen and keep up the great work - much appreciated! I very rarely leave reviews unless I have an exceptionally good or exceptionally poor service, so this is a testament to Karen’s great effort.

I have a property let out through Bourne that will need certain works carried out prior to new tenants moving in. I have been in ill health for a few months and Karen Reynolds, Property Manager has been obtaining quotes on my behalf and I am beyond grateful for the work she has put in to obtain quotes and arrange the works. She has kept me updated every step of the way and is an absolute asset to Bourne. Thank you!

A big thank you to Alice and Chris for helping us find a home, we had so many questions and they had so much patience! Thank you for your amazing service !