Bouclème Bewertungen 

I have been using the seal and shield gel and had terrible flaking with the gel and this was the clear gel, so i stopped using it. I was so pleased when the brought the new formula out and it was an orange transparent gel and been using it for months and going along well. Then i have opened a new bottle and its now different again and its an orange cream gel instead of the transparent orange gel. Contacted customer services and they said that the product is the right consistency of this orange cream gel, so how come i haven’t been using a transparent orange gel from this range. And was told while the consistency and colour may look different from previous batches, the ingredients and effectiveness remain aligned with the intended results of the range. Well this is not true as i was very happy with the orange transparent gel and this orange cream gel now is absolutely awful as my hair hates anything with cream or cream consistency as it weighs my hair down and makes my hair lank and greasy and constant itching on my scalp. So not happy that the consistency has changed from what it was as thought got rid of the flaking and new improved formula and now this constancy change. As it is blooming awful and will not be using any more again any of the products. So disappointed as thought i had finally settled on the right product, as i dont understand when i had been using the new formula and now its changed from a proper gel to a cream gel.

Customer service took 5 days to response to my query after my order had not shipped 7 days after I placed it. They explained that they had a very small team but I retorted that is a company choice to put profits over customer service. I ended up cancelling the order and that took another 5 days to have them confirm they would cancel it and then more time to process the refund. Avoid this company as I am sure if their focused on saving money via not sufficiently staffing their team that will quickly trickle down to the quality of their actual products.

I bought the shampoo, conditioner and the hair mask, and it was expensive. The first thing that I noticed was the smell, pretty bad I had to rewashed my hair to get it out. Second how do you use a product that promised moist your hair and I get it stiff. That was so disappointing, and I spent 60 euros for it.

Product late by a week, poor communication with company.
Now eventually got product it’s not what I was expecting and isn’t doing the job I’d hoped for
Would buy from them again

Defo scammers, avoid!!!

Really disappointed in this product as it did not deliver on promise made. I bought the set for £35 as there was a promotion on. The products made my hair look and feel awful. I contacted customer service for a refund but was told as I had used it they couldn't do this. How can you try a product unless you use it? I am annoyed I believed the hype now

Placed an order meant to purchase the fragrance free but ended up with the essential oil ones. I cannot use them. I have emailed 4 times once each week. All I want to do is switch but they wont email back.

Ordered a set of products from them which are of reasonable quality but not worth the price. I was then charged for a repeat order via a subscription that I didn't intend to sign up to; emailed asking for this to be cancelled and they said this wasn't possible and the products would have to be returned following receipt of them. I replied saying no problem and requested a free returns label (as written on their website).

Since then, I've sent seven emails over the course of a month trying to organise a returns label, yet this still hasn't happened. I'm not one to leave bad reviews but I've never had such a complicated experience of organising a product return. The products are reasonable but the customer service is dire.

Bought seal and shield curl defying gel from this company and worked great but had awful flaking. So had to stop using. Recently I email to ask if the formulation had been changed, which they said it had and no more flaking. And asked if they done samples which they don’t but give a money back guarantee. So I purchased via there Amazon store. And used the product again and same old thing flaking everywhere. I contacted customer services and have been completely ignored and no money back guarantee. As awful service as they do not stand by there guarantee on there products and the product has not changed at all same old mass flaking. Pretty disgusted and disappointed as will never buy again and will not recommend for anyone to use when they don’t stand by there claims.

I probably should have written this as a 5 star email as they don’t bother to respond to negative feedback, which is not surprising as they don’t seem to respond to any emails at all.

Firstly I made an order over a week ago, chose 48hr shipping. In 5 days the order hadn’t shipped. I sent an email asking why. The only response i ever got was “they were going to ask the warehouse why it hadn’t shipped”
Since then, nothing, no response to any of my other emails.
I’ve asked for a refund, no reply, I’ve asked for an update, no reply. Having my own business I don’t understand how you can survive giving such bad customer service to loyal customers.

I’m so disappointed in the way I’ve been treated, why couldn’t you have just been honest and explained why I didn’t get my order or what the hold up was? I’m STILL waiting for the refund, and I certainly won’t be ever using your products again.

Not that you care anyway, as you don’t respond to negative reviews. I just thought it would be important for others to see this, as I can imagine I’m not the only one who this has happened to.

STAY AWAY! They inserted a wrong address, different than the one that I requested, so my $$$ order never arrived. I guess a human mistake can happen, but I never received any service or reply to the multiple emails I sent. One month after my purchase, I am still waiting for help. A terrible ecommerce, not to be trusted.

I ordered 3 x 100ml items (crème, styler and gel) with the confidence that I could return them should they not suit my hair type but have just discovered that the 30 day guarantee only applies to full size bottles). Without reading the T&Cs I was not aware of this so other buyers...please take note! All in all a waste of money as they are way too heavy for my hair regardless of the amount/combination etc I use them in so they will now be binned.

Fantastic customer service - Thank you! The product I ordered went out of stock and I was emailed quickly with different options: refund or send on as separates (with no extra cost to myself) instead of a package/deal. I opted for the latter and my goods arrived the next day, along with some free samples too.

Fast delivery. Beautifully boxed. Pillow quality fabulous and like a dream to sleep on.

I am converted! As a curly haired girl I have always been disappointed with curly haired products promising perfect curls but sadly they have never delivered. That all changed when I ordered from Boucleme. After my heat damaged curls needed some much needed TLC I decided to give Boucleme a go. The results were instant and I have never looked back! After ordering the 30 day pack, I have continued to order all of my curl care from Boucleme. My curls are defined, nourished and no longer look lack luster and dull. I also finally have curls that lift from the root, giving me gorgeous volume! I now cannot live without the Boucleme curl creme and also love the revive 5 oil! Fantastic results and worth every penny!

Customer service is really knowledgeable and helpful and the products have been great so far, especially the curl defining gel.

Ordered products and received less than half of what I purchased. What was missing was over $80 worth of hair care products. I've tried reaching out to get my items and have not heard back. I think it's strange that the only way to contact this company with issues is thru email. A phone number would be helpful. It screams scam company and regret buying anything from them.

From their wash products to their leave-in's, i can't recommend this company more! Smells great and never leaves my hair crunchy!

I don’t say it often but this was an outstanding service. Quick, friendly and efficient start to finish - from the shipping, to customer service to return/refund.

Unfortunately hair products didn’t suit my needs (although I have Boucleme towel and it’s great), however that’s an individual thing and not a reflection on the quality.

Presentation was beautiful and I’m grateful for the freebies.

Would definitely recommend.

I love this stuff. I used to have a frizzy mess that would only hold onto curl if I stood very still out of the wind or used horrible hardening products. I wish I'd found Bouclème years ago! I've used a lot of the products now including curl cleanser and hydrating hair cleanser (top of hair/scalp only), curl conditioner (which I leave in - this is also new to me! Works like a dream) and the curl defining gel. Also tried the superhold gel but to be honest, the curl defining gel does the trick (lasts hours - even used it for my wedding and didn't reapply all day). Smells good too (very fresh). Can't see myself going back to other hair products anytime soon.