BooktoCash.com Bewertungen 34

TrustScore 2 von 5

2.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Don't use this site or company! There are so many others that are reliable. This one is not! I sold them books and they never paid me, will not communicate after multiple attempts.

Bewertet mit 4 von 5 Sternen

I’ve never had any real problems with BookstoCash.com. They often offer more than the other buyback companies and pay reliably. On one occasion when the payment I received was lower than the bid, I re... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Order status states "Not received"as of 02/24/23, however when I check tracking, order shows it was delivered 02/13/2023. I have tried chatting online with their support and sending an email - no re... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Sent them the book and when I didn't hear anything after a week I emailed them. No response. Emailed again a week later. Didn't respond. I filed a complaint with the Texas AG office. About 3 weeks aft... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Buchhandlung
  2. E-Commerce-Dienst
  3. Second-Hand-Buchgeschäft

Vom Unternehmen geschrieben

BookToCash.com is the fastest and most reliable solution for selling your used books. Get an instant price quote, enjoy free shipping, and receive your payment quickly. We’ve made the process as simple and hassle-free as possible, so you can sell your books with ease. Visit our website today to get a quote and start selling!


Kontaktinformationen

2.2

Mangelhaft

TrustScore 2 von 5

34 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 88 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

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Bewertet mit 4 von 5 Sternen

My sale to BTC required more work for me than other book sellers

I sold two books to Booktocash and had to follow up on the status of the sale because I had not heard but tracking showed that the package with the two books had arrived at the Booktocash address. I rec'd an email stating I would receive a check for one of the books with no mention of the other book. I had to email again and was told that two separate checks had been sent. Well, I rec'd a check for the lower priced book but nothing for the more expensive book even though Booktocash showed that I had rec'd both checks. When I told them I had not rec'd both checks, I waited a couple days to see if the other check would arrive, it didn't. So I emailed BTC again and they reissued the check which I did receive, but I doubt that I would have rec'd the second check if I had not kept in contact.
The good part was that they were quick to respond to emails, the bad part was that they were not always clear about the status of the total order. I got straightened out in the end, but if you sell to any bookseller, you need to stay on top of the books and the payment. Not sure I would use BTC again unless they offered a really good price on a book I was trying to sell.

4. Juni 2024
Bewertung ohne vorherige Einladung
BooktoCash.com-Logo

Antwort von BooktoCash.com

Hi R Forsythe, thank you for taking the time to share your detailed experience. We sincerely apologize for the confusion and extra effort required on your part to receive full payment. You are absolutely right that communication about the status of your complete order should have been clearer from the start. We're glad that the situation was ultimately resolved, but we understand this fell short of the seamless experience you deserved. We have since improved our order tracking and communication processes to ensure customers receive clear, complete updates. We appreciate your feedback and hope to have the opportunity to provide you with a much smoother experience in the future.

Bewertet mit 5 von 5 Sternen

Reliable service


I quickly turned my used books stored in the warehouse into cash.

5. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von BooktoCash.com

Hi Mehmet, thank you for the great review! We're so glad we could help you convert your used books into cash quickly and reliably. We hope to work with you again in the future!

Bewertet mit 1 von 5 Sternen

I mailed them my book about 3 weeks…

I mailed them my book about 3 weeks ago, and there's been no payment. Tracking said book was delivered, so I don't understand why they have not sent my money.

7. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von BooktoCash.com

Hi Elizabeth, we sincerely apologize for the delay in payment and the lack of communication. This is not the experience we want for our customers. Please email us at support@booktocash.com with your order details so we can investigate and resolve this immediately. We're committed to making this right for you.

Bewertet mit 1 von 5 Sternen

My book shows it was delivered to them…

My book shows it was delivered to them on 4/10/24, it is now 4/24/24 and no payment has been made. They haven't replied to my email or answered my phone calls.

24. April 2024
Bewertung ohne vorherige Einladung
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Antwort von BooktoCash.com

Hi Liz, we're very sorry to hear about this experience. A delay in payment and lack of communication is unacceptable, and we sincerely apologize. Please reach out to us at support@booktocash.com with your order number so we can look into this right away and ensure you receive your payment promptly. We appreciate your patience.

Bewertet mit 5 von 5 Sternen

Excellent service

I submitted a buyback order, but sent the wrong book by accident (one in which they do not even accept), and they decided to give me payment anyways, even though they never received the correct book. Customer service was helpful, timely, and friendly. 10/10

21. April 2024
Bewertung ohne vorherige Einladung
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Antwort von BooktoCash.com

Hi Alex, thank you so much for this wonderful review! We're thrilled that our team went above and beyond to make things right for you. Your kind words mean a lot to us. We look forward to serving you again!

Bewertet mit 4 von 5 Sternen

BookToCash!

Order status states "Not received"as of 02/24/23, however when I check tracking, order shows it was delivered 02/13/2023. I have tried chatting online with their support and sending an email - no response from either attempt.

Edit!!! - After writing the review, the refund has been processed.

26. Januar 2023
Bewertung ohne vorherige Einladung
BooktoCash.com-Logo

Antwort von BooktoCash.com

Hi, we sincerely apologize for the confusion with your order status and the lack of response from our support team. This is not the experience we want for our customers. We're glad to hear the refund was processed, but we understand the frustration caused by the delay and poor communication. We're actively working to improve our response times. Thank you for your patience.

Bewertet mit 3 von 5 Sternen

Problems at first but once they heard of my problem it was promptly fixed.

Sent in my books and per the tracking #, BooktoCash received my books 1.5 months ago but not yet to acknowledge this or process my books on their website. I sent an email and have not heard back. Poor communication and very slow service! The previous textbooks sites I have used were much faster.

Update: After posting my review, BooktoCash contacted me immediately and promptly took care of my transaction with excellent communication and follow-up.

13. Juli 2022
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Great experience trading with this…

Great experience trading with this company. Definitely will be using this again in the future.

6. Februar 2022
Bewertung ohne vorherige Einladung
BooktoCash.com-Logo

Antwort von BooktoCash.com

Hi Nutchanard, thank you so much for the kind words! We're thrilled to hear you had a great experience with us. We look forward to working with you again in the future!

Bewertet mit 5 von 5 Sternen

Thank you!!!

8. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von BooktoCash.com

Hi Matthew, thank you so much for the kind words! We're so happy to hear you had a great experience. Your support means the world to us. We look forward to working with you again!

Bewertet mit 1 von 5 Sternen

Mailed books in April

Mailed books in April. Still waiting for payment into my Paypal account. Emailed 2 times and still no response.

14. Mai 2021
Bewertung ohne vorherige Einladung
BooktoCash.com-Logo

Antwort von BooktoCash.com

Thank you for taking time to rate and review us. After we contacted to Trustpilot and you, we learned that you are not our customer. There has been a misunderstanding.

Bewertet mit 1 von 5 Sternen

Took a long time to pay and respond to email about not paying

I sent in 3 shipments of books beginning in March. All were received and none were paid for. I emailed and sent a message through their website asking him to pay for the orders and there has been no response. Seems like a fraudulent site to me.

Update: He did finally respond to my email and did finally pay for my books. He claimed in the email that it involved cancelling an original payment and re-sending it. In any case, he did pay, but it wasn't a smooth process as others have mentioned.

14. Mai 2021
Bewertung ohne vorherige Einladung
BooktoCash.com-Logo

Antwort von BooktoCash.com

Hi Amy, we sincerely apologize for the delays in payment and the lack of timely communication. This is not the experience we want for our customers, and we understand how frustrating it must have been. We're glad the payment was ultimately resolved, but we recognize the process was not smooth. We are actively working to improve our payment processing and response times. Thank you for your patience and for giving us the opportunity to make it right.

Bewertet mit 5 von 5 Sternen

Easy to sell books and get paid

Easy to sell books and get paid. I like it. Thanks.

31. Dezember 2020
Bewertung ohne vorherige Einladung
BooktoCash.com-Logo

Antwort von BooktoCash.com

Hi Sam, thank you so much for the kind words! We're thrilled to hear you found the process easy and enjoyable. We appreciate your support and look forward to working with you again!

Bewertet mit 5 von 5 Sternen

Best app I've used for getting cash for…

Best app I've used for getting cash for books! Out of all I've used, at least 4 others, bookstocash gives the best money for the books. Very pleased. Easy to use and send in. Cash within 4 days of them recieving shipment.

19. Oktober 2020
Bewertung ohne vorherige Einladung
BooktoCash.com-Logo

Antwort von BooktoCash.com

Hi Robert, thank you so much for the wonderful review! We're thrilled to hear that BooktoCash gave you the best value for your books and that the process was fast and easy. Your support means a lot to us, and we look forward to working with you again!

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