Booked it Bewertungen 10

TrustScore 4 von 5

3.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Unternehmensdetails

  1. Softwareunternehmen

Vom Unternehmen geschrieben

We provide ticketing, booking, loyalty, and marketing solutions to a variety of industries and venues, including soft plays, outdoor adventure centres, competitive socialising venues, bowling, theme parks, nightlife, and more. Our platform offers a range of features such as ticketing, booking, loyalty programs, marketing tools, CRM, EPOS & hardware, web and app services, gift vouchers, and influencer marketing. Take bookings on your website, your app, social media, and your Google listing. Use the central dashboard to manage all bookings and enquiries in one place, and use the built-in tools to communicate directly with your customers. Send fully-branded automated emails pre- and post-booking to drive upsell opportunities, decrease no-shows, and generate feedback and reviews. Communicate directly with your customers on social media and WhatsApp. Use our ticketing services to provide a wide range of tickets, including group bookings, tables, VIP, as well as memberships. You can also one-click promote your event to over 30 listing sites to drive awareness and sales. The in-built CRM allows you to deliver personalised service and communicate with individuals or segments of your customers, while the analytics tools help you understand your customers better than ever. Our card-linked loyalty system provides a frictionless method of driving customer advocacy and increased spend-per-head. Booked it is a comprehensive platform that can help businesses of all sizes to increase revenue, improve customer retention, and drive operational efficiency.


Kontaktinformationen

3.9

Gut

TrustScore 4 von 5

10 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Highly Recommend

I've been using Booked it for our Sports & Leisure Centre for over 4 years now. The platform is constantly evolving, powerful, reliable and easy to use. Great service from the Account Managers, would highly recommend.

8. Februar 2025
Bewertet mit 1 von 5 Sternen

Would recommend to stay well away.

Would not recommend.

From randomly increasing fees (sometimes reaching nearly 15%!), hiding your money with no way of seeing the balance, delay tactics when emailing referring to issues, delaying paying your own money even when dates have been set, avoiding critical questions, asking questions you have already answered to delay a reply, removing money from your account without knowing, thousands of pounds have disappeared with no answer (will update if resolved), poor standard of work, and the list continues. A very disappointing experience, which has been raised to other external agencies.

12. Februar 2024
Booked it-Logo

Antwort von Booked it

Thank you for your feedback, though we must respectfully and clearly correct several serious inaccuracies in your review.
Firstly, we do not increase fees randomly. All our fees are clearly stated in our terms and are communicated transparently in advance. Any changes are formally notified and explained.

Secondly, we do not hide balances or restrict access to your own funds. Our systems are designed to give clients full visibility, and any temporary access issues are resolved promptly when reported.

Regarding email correspondence and payment timelines, we strive to respond within our stated timeframes and always explain any necessary delays. Repeating questions is never a tactic, we ask follow-ups only when clarity is needed to support a proper resolution.

We also categorically refute the claim that money has been removed without cause or that thousands of pounds have “disappeared.” Any financial activity is documented and traceable, and we take your allegations of missing funds extremely seriously.

We are disappointed to hear you were dissatisfied,despite all our efforts to work with you in a positive manner. However, we believe it is important to correct the record when claims made publicly are unfounded.

Bewertet mit 5 von 5 Sternen

The account managers are amazing

The account managers are amazing! any problems we have are addressed really quickly. i dont believe there is any system that is perfect and the way the issues are dealt with is the reason i would recommend booked it 100%

27. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Its tough moving from one system to…

Its tough moving from one system to another whilst still trying to keep the business going and making it look seem-less to customers. But we did it! The testing process was a little bit long and frustrating. You are trying to understand how a new system will fit into your current business. Not everything tested well. Some was my misunderstanding of the dynamics of the system, some was not working correctly and needed tweaking. We still have an outstanding issue which, although I was offered a work around in the short term, I'm sure will be adjusted soon. I like the extra features that our basic system couldn't do and now I have got used to it I am finding it easy to use. Paige, our account manager, gets back to me really quickly and its so nice to have a dedicated person you can go to with questions (even stupid ones!). I would recommend Bookedit.

26. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Switched to Booked it about 6 months…

Switched to Booked it about 6 months ago. Great service, quick setup and 100% uptime so far (I know many others in this industry cannot say the same) No issue is too much trouble. Would definitely recommend

23. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Game changer !

This has been a game changer for me. I moved from another site after a demo. Once i saw what it could do for me and my business - it was a no brainer. I love having an account manager who never grumbled at my many questions during the transition and as i learned to navigate this system. My customer communication is no longer just via telephone or social media but through structured sms messages or email campaigns making it easier for me to market people directly. I am more in control of my footfall than ever. My new easy to navigate website is amazing and the feedback from my customers has been A+ all the way. As a small business owner this has literally changed my day to day operation for the better.

21. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent

I own my own small business and Moved to booked It from another company. I absolutely love it. It makes client bookings very easy to manage. They even made me a webpage which is fabulous allowing my customers to make bookings direct.
Easy to navigate through booked it and a excellent team on hand if you have any questions or would like anything changing.
Definitely recommend 😊

21. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Highly recommended booked it!!

We have been using booked it for just over 3 months. The system was highly tailored for our needs. Our account manager Nick worked tirelessly ensuring all of our requirements were met. The system works really well and has helped us manage our bookings efficiently, especially during this difficult covid time.

7. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A powerhouse in engaging with my customers

I started using BookedIt about six months ago and they really came into full force at Christmas when my entire system was reliant on their systems and it went without a hitch. To be able to solely rely on one company and put all of my eggs into their one basket just showed the power of what they are providing.

6. Januar 2022
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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