Book Cartrawler Bewertungen 

I did not realise that when I was booking a hire car through Virgin at the same time that I was booking my flight that I was actually booking with this Private company. They accepted a booking for a type of car that they actually didn’t offer so I had to cancel the booking because I needed that size car. I could never contact anybody to discuss the issue in a sensible manner and they couldn’t understand what I was enquiring about so it was even difficult to cancel. Once I had cancelled the refund did not come through straight away and I am still waiting. In addition because the company seems to be foreign based there was a $15 foreign fee attached to the booking. I’m yet to see whether that will be refunded or whether I have lost that. I would never have booked the car through Virgin if I had known that I was booking through this third-party website, but I don’t recall it ever being made clear that that was what I was doing. I will never book anything through Virgin at the same time that I’m booking my flight ever again. What a huge hassle. Unfortunately, I didn’t read the reviews because I didn’t know that I was actually booking through the car trawler site. Normally, I don’t get caught out like this but on this occasion I had no idea that I was dealing with this company when I booked via Virgin.

Never again will I use this company due to multiple issues with both pick up and drop off. Pick up was delayed due to the driver being elsewhere in the airport. We noticed that our departure time was the time of the flight and presumed that this was normal and they would work out a pick up time and notify us accordingly. However, more than 24hrs before we thought we’d check pick up time however the telephone number attached didn’t seem to be ringing through so we asked our concierge to try. Same thing happened so we feared something was wrong. This meant we spent the duration of our last day trying to contact the company which seems straight forward given the info about live chat etc however that didn’t work either. The following day we managed to locate the driver that picked us up and he notified the company who said it was too short notice to amend the booking, so we had to arrange a pick up ourselves with a different company. Needless to say the company also failed to let the driver know who later called to ask why we weren’t at the designated pick up point.

We have multiple evidence of attempts made to contact the company and will be logging a formal complaint because the last thing you need when visiting a strange county is to be left feeling stranded. The last 36 hours of our holiday shouldn’t have been trying to contact a company to arrange a collection time.

I strongly recommend avoiding this company and booking directly through a reputable car rental company’s website instead.

I was planning one last family trip before my two oldest children left—one for college and the other for the Marines. We booked an Airbnb, and during the booking process there was an option to “rent a car for your trip,” which redirected us to CarTrawler.

I made my reservation at 8:23 a.m. and, just four hours later at 12:23 p.m., we decided to cancel. I first tried calling the customer service number provided, only to discover it was invalid. I then contacted customer support through the website’s chat feature and requested that my reservation be canceled.

The representatives, Ahmad and Sharif, confirmed they could cancel the reservation but informed me they would keep the entire $410 I had paid. When I requested a full refund, they refused, stating that their policy does not provide refunds for cancellations made within 48 hours of the scheduled pickup time.

I explained that I wasn’t canceling days after making the reservation—I had booked it only four hours earlier. It made no sense that I would lose the full amount despite canceling almost immediately after booking. Unfortunately, they would not make any exception or work with me.

In my opinion, this was an extremely disappointing customer service experience. If you value flexible cancellation policies and responsive customer support, I recommend skipping this booking service altogether and renting directly from the car rental company instead.

Booked, paid and had confirmation for the private transfer service. However at 4am the taxi failed to pick us up for the airport.
Avoid at all costs unless you want to be left stranded in a foreign country.

Had an issue last year Aug 2025 with Easyjet booking which included car hire at Luton airport with Europcar.
I added car insurance excess protection later to the booking before we were due to travel.
On arrival at Europcar all seemed well but when we got to discuss insurance and I showed them them the excess voucher they then said i failed a credit check but could not explain why and said there was nothing they could do.
Had to go to Avis desk directly beside Europcar they showed me my credit score which was good and hired me a car but was more expensive as a turn up and not pre booked.
So having got back from my break got in touch with Easyjet and they were not interested at all as the car booking bit goes through their "partner" Car Trawler.
Many emails later and Car trawler refusing to refund saying I didn't meet the criteria on site but they would not tell me what the issue was.
So I contacted my credit card company and disputed the transaction and as if by magic less than an hour later Car Trawler sent me an email re a refund to the credit card for the original car hire booking transaction and also the second debit card I used to add the excess insurance.
So in summary if no service provided they can't keep your money, contact your card provider.

I booked a car through EasyJet Car Hire/CarTrawler for collection in Venice Marco Polo airport.

The booking conditions stated that a physical credit card issued by a recognised bank in the lead driver's name was required, and that digital bank cards, virtual cards, prepaid cards and debit cards would not be accepted.

I arrived with a physical Mastercard in my own name issued by Monzo, a UK-regulated bank. The card was not prepaid, was not a virtual card, and I was not attempting to use a mobile payment method. Based on the booking conditions, I believed I met the stated requirements.

However, the local supplier refused to release the vehicle because the card was issued by Monzo. The booking terms did not clearly state that physical cards issued by online banks such as Monzo would be rejected, and I believe the wording regarding "digital bank cards" was unclear and open to interpretation.

I spent approximately two hours at the rental desk while customer services attempted to resolve the issue with the supplier. After unsuccessful attempts to reach a manager, I was offered the option of waiting longer or accepting a refund. As I urgently needed transport and had already been delayed for two hours, I accepted the refund option and had to arrange alternative transport at significantly higher cost.

After returning home, I contacted customer services regarding the refund I had been promised. Despite being advised by telephone at the airport that a refund would be issued, I subsequently received an email stating that no refund would be provided. This was extremely disappointing and contradicted what I had been told at the time of the incident.

I would not advise anyone to book through EasyJet Car Hire/CarTrawler.

KlassWagen Portugalia, Faro. Wynajem pojazdu 6 dni. Spawna i punktualna obsługa, transfer z lotniska na miejsce wydania pojazdu. Pojazd czysty, w badzo dobrym stanie technicznum. Wydanie i odbiór , przekazanie dokumentów i informacji o zasadach wynajmu profesjonalne 10/10 Obsługujący Mohamed Aly.

Dont do this! They use every trick to make you pay a lot of extra money on pick-up.

Very disappointing experience with Sicily by Car at Verona Airport.

I had a confirmed reservation made through CarTrawler and arrived on time to pick up the vehicle. However, the staff refused to provide the car because I did not have a credit card in my name, even though this requirement was not clearly communicated during the booking process.

I was left stranded at the airport since 3 AM with a 5-year-old child, which is completely unacceptable. No alternative solution was offered, no flexibility, and no real assistance from the staff.

Despite having paid for the booking, I received no service.

This situation caused significant stress and inconvenience, and I strongly believe customers should be clearly informed about such strict requirements in advance.

I do not recommend this company

Be very careful with this company. They have an opaque “security” check and if you fail they keep your entire rental cost. After a number of unhelpful replies from Ahmed and Osama from the Customer Care team, I learned this the hard way. They have refused to provide contract verbiage to support this business practice. Beware.

I had a problem with a rental change and tried contacting Cartrawler support, but it was very hard to get a real person on the phone. Emails took ages to get any reply, and when they did respond it wasn’t helpful.

Attention la commission que cet intermédiaire prend est énorme.
J’ai pour ma part payé un peu de 1200€ début septembre pour une location ayant lieu en décembre coûtant réellement ~ 850€. La commission est donc de 350€… soit presque 30% du montant…!!

Réservez en direct chez les agences est bcp plus intéressant!!
Service à éviter!!

Do not use…. I booked a car hire with them and never got my car when I complained they didn’t want to pay me back and was protecting the car rental company instead of the customer
Service is non existent They are Very very BAD

We booked car trawler taxi transfers from Malaga airport to hotel in Benalmádena and return journey via Ryanair app.
No problem when we arrived at Malaga airport, taxi waiting as arranged.
However, the taxi failed to arrive for return journey to airport and after waiting some time we had to take and pay for another taxi as we would have missed our flight home.
No communication from taxi company and it was left to us to make a complaint.
We have been reimbursed for return journey.but only explanation was driver had an incident. and yet they didn’t think to automatically refund us.
Would never use or recommend to anyone

TERRIBLE COMPANY Booked transfer through Ryanair and wanted to change return transfer hotel pickup time. On the booking confirmation it says you do it online but you can’t. It said on the confirmation booking passed to Mozio so called them and they said we can’t change pickup time as Cartrawler hasn’t paid them! The contact phone takes you around the houses. After 2hours of getting nowhere I cancelled and booked a taxi which was cheaper than the transfer. So ended up paying twice for return transfer.

Booked a car through Eurowings for collection in Germany. I paid the extra insurance when booking, to waive the excess. When trying to collect the car, they said they did not recognise the insurance I took out when booking and that I needed to pay €203 extra for the insurance (I had only paid £154 for the car and insurance up front). After many calls and emails, I still have no refund. Absolute scammers, should not be in business!

Absolutely the worst company ever, scammers and incredibly toxic. Avoid at any costs

Quick update: Refund received from CarTrawler after follow-up. Thanks to those who advised the EU Small Claims route—preparing the claim helped resolve this quickly.

CarTrawler kept my full prepaid amount even after Europcar confirmed a refund — I’ve started EU Small Claims today.

CarTrawler sits between Jet2 and Europcar as a commission-based intermediary. In my case, they didn’t just keep a commission — they kept the entire booking amount after classifying me as a “no-show” because I couldn’t show a return flight at the desk. That requirement is impossible when you’re moving to the country where the rental was supposed to happen, which was my situation.

Europcar acknowledged this at the counter and later by email, confirmed the hire failed on their side, said they weren’t holding funds, and that I should receive a full refund.
CarTrawler still refused, repeatedly quoting generic T&Cs. If they’re an intermediary, at most, they should keep a commission — not everything. Keeping the full amount feels like unfair retention and deeply undermines trust.

I’ve started the EU Small Claims process in Dublin today against Etrawler Unlimited Company (trading as CarTrawler).

If you’re in the same situation, here’s the fast path

Gather proof: your voucher/terms, the supplier’s email confirming refund/that they hold no funds, and CarTrawler’s refusals (emails/chats).

File EU Small Claims (Ireland – Dublin) against Etrawler Unlimited Company (t/a CarTrawler) at their registered Dublin address.

Form choices: Claim Basis = Services → Claim Goods = Other Services. Claim amount = your prepaid total (principal).

Case Party Information (Defendant)
Party Type: Registered Company
Role in Case: Defendant / Respondent
CRO Number: 93433
Name: Etrawler Unlimited Company
Trading As: CarTrawler
Solicitor Firm: (leave blank — you’re a Litigant in Person)
Solicitor Address / Email: (leave blank)

Address of Party (Company)
Registered Office: Yes
Address Line 1: Classon House
Address Line 2: Dundrum Business Park
Address Line 3: Dundrum Road
Town/City: Dublin
County: Dublin
Post Code (Eircode): D14 X9F9
Country: Ireland
Email: customercare
Telephone: +353 1 499 960
Mobile Phone: (leave blank)
Contact Consent: No

Explain clearly: service not provided; supplier accepted responsibility and confirmed refund; intermediary kept the full payment.

Screening first: the Small Claims Office must accept your claim before you pay anything.

After acceptance: pay the €25 fee only then, and upload your documents (or send them by email if instructed).

Outcome: once served, many cases settle quickly — refund + fee + statutory interest — without needing a lawyer.

CarTrawler’s handling here is not how a fair intermediary behaves. If your supplier has confirmed a refund but the broker keeps your money, stop the back-and-forth emails and use EU Small Claims.

Waardeloze organisatie, ik had een vlucht geboekt via Opodo en zij boden ook autoverhuur aan, aangezien ik een auto nodig had hier gebruik van gemaakt, ik heb toen voor Sixt gekozen. Nu had mijn vliegtuig vertraging waardoor ik later zou aankomen op de avond dat ik de auto zou gaan ophalen, ik bellen met Sixt maar zij konden me helaas niet helpen omdat de boeking via cartrawler was gedaan, na verschillende belletjes uiteindelijk bij de helpdesk van cartrawler aangekomen om door te geven dat ik pas om 22:30 zou landen, geen probleem zei de medewerker na informatie te hebben ingewonnen, ze zijn tot 23:00 uur geopend, maakt u zich geen zorgen, kom ik daar aan zijn ze al om 22:00 uur gesloten, heb ik dus een hotel moeten boeken omdat ik vast zat op het vliegveld en niet weg kon! Waardeloze organisatie die alleen als een vage tussenpersoon dient en vervolgens je niet help maar je gewoon dingen voorliegt om maar van je af te zijn! Gewoon direct bij de autoverhuurder boeken scheelt een hoop ellende!