B&M StoresBewertungen 

Awful customer service at the Ilkeston store. A member of staff spoke to me in a derogatory and disrespectful manner, loud enough for everyone in the store to hear. The experience was embarrassing, unprofessional, and completely unacceptable. Very disappointed, needless to say I will not be shopping in B&M again!

Great products, good prices and helpful staff in Bishop stortford branch, thanks . Bought two garden loungers in this recent heat and was very happy with them,and the great service I received 😀

Super fast response from Sue, emailed my receipt to allow a refund. Thank you

Lost my receipt for a faulty item and customer services found it and emailed it to me within a few minutes

I spoke with Sue and she was a pinnacle of professionalism. From start to finish I felt my query was absolutely no problem for this B&M member of staff. I will definitely carry on with my custom at this retail outlet

Have just had to return a blender to the Mile cross lane branch and had the best experience of meeting Rachel was so happy and helpful great to see that good service is still alive at B&M the rest of the staff were as good as well thanks to you all 🔙🔜♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️👍

Excellent customer service from B&M.
I contacted customer services regarding a parking charge issued while shopping at the Preston Ringway store. Lisa was extremely helpful, professional, and resolved the matter very quickly by liaising directly with the parking operator.
The charge was cancelled within a matter of hours, and I was kept informed throughout the process. It's refreshing to see a company supporting genuine customers in such an efficient and courteous manner.
Many thanks to Lisa and the B&M customer service team for their outstanding assistance.

Sue at customer service was patient and helped me go through things with ease . Great experience thank you

Abysmal service this morning in this Stamford store, can’t even return the items only worth about £12 with their clear label on them! Have to ring up and mess around. The worst thing is was about to spend hundreds of pounds buying other stuff on my list. The attitude for Amber apparently who’s only been here 2 weeks as supervisor is horrific. Also when requested a manger they all hid in the office room, for the staff to take them blame, how on earth do people with no customer or managerial expertise get this job at all?!!! DO NOT SHOP HERE YOU WILL REGRET IT, WHEN YOU NEED HELP!

P.S. Already did they was as useless as in store and apparently took my complaint and would not even tell me what happened if they even took it properly nor no manager available again. Funny that, no Managers are ever able to answer?! Hmm what unethical things are they doing behind the scenes ?? Makes you wonder.

I nipped into to my local B&M at Riverside Norwich just to get a few bits of shopping. Its a big bright store and reasonably well laid out. There is a great selection of crisps and it was while I was selecting a bag, that I noticed the stock of Walkers Sensations were all out of date. Most were dated May 26 but there were a few dated April 26. I mentioned this to a staff member who seemed annoyed I had distracted her from her task! She looked at the bags then returned to what she was doing. This is now the 3rd time I have found stock out of date in this store. Obviously the stock rotation is not working. Maybe a better system needs to be put in place so this does not happen. Staff all appear young with little experience of how to deal with customers so theres plenty of room for improvement. There are always lots of price labels missing which can be frustrating. I only use the store as its convenient and within a shopping area.

Castlemilk store Guy has earphones in ignored customers smells quite bad to mad how he’s allowed to wear earphones during trading hours

Was in the castlemilk store 081 staff are polite except the one with earphones in ignores u and smells off smoke can’t understand why he’s allowed to wear earphones while store is open

Great communication and customer service helpful with my enquiries

After visiting the store to return an item which had a damaged pole, I had to rejoin queue 3 times with which a staff member wasn’t helpful at all. Once I contacted head office the lady who sent the relevant email so I could straight exchange was actually wonderful, just the staff members not helpful and pretty rude!!

Bought some garden furniture at The Hyde store and the staff couldn’t do enough to help me transport it to the checkout and my car. It was half-price as well, at the start of the summer weather. Couldn’t ask for more!

I’ve shopped at B&M for many years and it used to be one of my favourite places to visit. I would often spend hours browsing with friends because there was always something new, interesting, or unexpected to discover. It felt like a real day out rather than just a shopping trip.
Unfortunately, over the years I’ve noticed the stores seem to stock much of the same range season after season. The excitement of finding new products or unique bargains doesn’t feel quite the same anymore. The shelves often look very familiar from one visit to the next, and there isn’t as much that catches my eye or encourages me to explore the whole store.

B&M still offers good value, but I would love to see a wider variety of products and more frequent changes to the ranges. Bringing back that sense of discovery would make shopping there feel special again.

I emailed the customer service team to help with a lost receipt. I received a response very quickly from the customer service team and they were able to resolve my issue so that I could return an item to store. The staff at B&M Heywood were very helpful with my return.

I regularly shop in B&M Bedford (Riverfield Drive) store, as I find it really good for plants/trees. What really stands out for me in particular is staff member Reuben who works in the garden department. He is super helpful, friendly, knowledgeable, always going above & beyond. When I recently brought a Trachycarpus tree, Reuben really came up with good ideas and thought outside the box with ideas to get it in the van (it was very large)!
I notice that all the customers warm to Reuben, he is just so personable & he is a great asset to B&M, I really want him to be recognised for the effort he puts in to give outstanding customer service. thankyou Reuben. I also emailed B&M directly to say this.
A great customer experience all round.
Thankyou!