Black Horse Finance Bewertungen 

Holding back what they stole off me
Shocking truly SHOCKING

Fantastic experience with black horse finance. Would highly recommend 👌

I have been calling and calling all day and the call is just ringing out! There is no quicker way to contact them when you need speak to someone ASAP! Absolute Joke!
I paid half of my settlement agreement and nothing has been updated for ages…

Excellent Service and quite easy and simple process

STAY AWAY FROM THIS COMPANY!!!!!
Disgusting company, the manage assigned to us was useless, was never available to speak to, never returned a phonecall although we were promised he would within 48 hrs. Took months of trying to push us aside, got lucky when someone else at the company had a look at our case and things got moving-after 8 months. Was told to store the car which was missold to us, that they would cover costs if we got receipts. Found cheapest place I could. Refusing to pay now as manager said he didn't agree it. HOW COULD HE WHEN HE WOULDN'T SPEAK TO US!
PLEASE PLEASE STAY AWAY FROM THESE COWBOYS. IF I COULD GIVE ZERO SCORES I WOULD.

Bad customer service and extremely unhelpful, if you use this company to finance a car there is a section about help with vehicle comllaints such as issues with the car, however they are not actually willing to help anyone with car issues so just ignore that button it may aswell not exist, my car has definatley got a problem however after being in 3 different garages even the garage owners cant find whats wrong and the car gives not fault codes, but Black Horses stance on this is if you cant tell us what the issue is we cant help you, but if mechanics are agreeing there is an issue with the var but it cant be found how am I meant to provide you with the issue, absoluely useless all that happens is im left paying garage bills and still paying for a car that is broken

The rate was acceptable and the welcome kit was cool.

Absolute shocker again!

I was meant to receive compensation regarding extremely poor customer advice, and when this was not received, I called only to be told there was no record or note of this arrangement being in place. I have submitted a complaint, but I am not holding my breath. Everything about this company is unprofessional and seems to be getting worse. I cannot wait to complete my payments and be done with them.

Thank you.

It’s time the FCA and the financial ombudsman seriously look at this companies antics! There seems to be a lot of the same regarding vehicle purchase. The UK government should strip them of their license. Make the CEO of this company and Land Rover accountable for some shocking schemes! Wow wow wow…. Time delays, misinformation not accepting legal documents or notices , not accepting original date of notice and delaying deliberately. Argumentative customer service. AVOID Lloyds banking group!!! Avoid avoid avoid

Please go to another company , worst worst customer service . No sense of understanding worst people to deal with , horrible people

Whatever you do, be extremely cautious if considering purchasing a vehicle through Black Horse. I could not possibly give a more negative review of both the whole company, or customer service.
I purchased a car via Cinch through Black Horse Finance. Within one day of ownership there were significant issues with the vehicle, to the extent that there was a repair bill of roughly £2000. After back and forth from Cinch, my complaint was registered with Black Horse Finance.
They promised for a full review and resolution within 8 weeks. It is now week 15, my complaint has been changed managers on 4 separate occasions and i am still yet to speak to any one of those managers. They sent out an independent technician to make an analysis of the car, to which the report stated i should never have been sold the car as it is dangerous.
I have instructed Black Horse that i am unable to get to work for the last few weeks and have still had no correspondence or resolution.
Truly one of the most shocking and appalling experiences with any company.

Black 'Hand' Horse masquerade as above board, but are multiple galaxies far away from it. The most recent Motor Finance Scandal should tell you all about their antics and they certainly engage in much worse 'Syndicate' style tactics, which they have so done for many decades via chameleon like methods.

For anyone who doesn't know, the FOS is funded by levies from the finance industry and individual case fees paid by the organisation being complained about, so that should tell you about any impartiality towards their Paymasters!!!

Black 'Hand' Horse, part of the Lloyds Banking Group, which also includes LEX AutoLease, Bank of Scotland and Halifax has one of the highest number of complaints with the FOS.

Hence, one of the biggest income streams for the FOS, i.e. 1 + 1 = ?, the outcome is pretty obvious!

So, complaining about Black Horse will most likely be a very traumatic and a fruitless exercise.

Talking from bitter experience on a number of occasions, if you do get awarded a settlement by the FOS the LEGALLY BINDING decision will be very lax, full of inconsistencies, lack of attentiveness and most likely no reflection of your real term losses.

I can also assure you that escalating your decision for review by the 'Independent' Assessor, due to a right royal balls up, will also be a very pointless exercise.

So, if you do have the means you're far better off avoiding these very incompetent people and going to Court.

The online login platform has never worked for me, I just tried again just in case but 'Sorry we're undergoing maintenance'.

I called in a few weeks ago and asked for a settlement figure, they gave me a total settlement figure on the call (automated message) and said they would send a letter with the full details (they didn't), then the call hung up.

I am now on my 5th call through their automated messaging system. It doesn't work, so I'm asking to 'speak to an advisor'. I tell them my DOB etc. they then say they've matched the account. Then, the call goes dead (not hung up) but just gone. I've tried various routes on their automated system and cannot get through to anyone. Other times, they have hung up on me. It's a good way to ensure your customers don't bother you I guess.

There is no other phone number on the website, or email address - or any other way of contacting apart from post (it is not 1990 guys).

I have no idea how I am supposed to speak to anyone at the company to get my full settlement figure (I need the full breakdown not just an automated you owe X and hanging up the phone).

Please can someone from Black Horse Contact me? Do I have to put personal details in a review as the only way this can happen????

Everything sorted out nicely but rate of interest is higher.

Very quick decision, flexible finance that allows me to make extra payments. Contract was clear informative and clear, jargon free. I felt that my security and protection was first and foremost through out the straight forward and informative completion process. This isn't my first finance with Black Horse and will definitely be the last either.

Got the deal and car I wanted great doing business from start to finish.
Quick and easy .

If I could rate this company zero stars, I would. I have experienced nothing but frustration and extremely poor service from this company. My vehicle has had the same issue with its engine three times, and Black Horse acknowledged their liability, agreeing that I would be refunded if I paid for the repairs. They also agreed to take the car back. However, after requesting reconsideration for compensation—given that I’ve been without a car for over three months—I have received no response, despite my numerous attempts to contact them.

I have sent approximately 12 emails and made nearly daily calls, yet I am repeatedly told that I can only communicate with the "Complaint Manager, Lauren." who is NEVER available. I wonder why. The level of customer service I’ve encountered has been extremely disappointing and I will now try and sway anyone from using this firm.

I am currently paying £320 per month for a car that is sitting on my driveway, undriveable. As a result, I’ve had to seek legal advice and escalate the matter to the ombudsman, which will undoubtedly take a significant amount of time to resolve. This experience has been absolutely unacceptable. The most disappointing, incredibly unprofessional & inefficient company I have ever dealt with.

I have purchased a vehicle from Carsupermarket.com and Black Horse provided finance. Car was faulty and had to drive it in that condition for about 3 years. When i decide to voluntary termination ( More than 60% of the debt was paid) B.H staff was extremely helpful. They even gave me compensation from the company which sold me a faulty car.

Personally never had any issues as long as you can pay your finance in full on time.
I went though the complaints process after being sold an unfit car from the trade center! The manager spent an hour on the phone listening to my complaint and filing it. It only too just over a month and a won my case which I never thought would ever happen they were really helpful and communicated through the whole process.

Absolutely spammed with junk from them. Sick of surveys, infor packs and fake personalised messages. It's another blood sucking finance company, please stop pretending otherwise.