Very disappointed with the service at…
Very disappointed with the service at both BKT branches in Elbasan. The staff is not welcoming, not very polite, and often fails to provide clear information. The queue ticket system is also poorly managed, as people who arrive later can sometimes be served before those who have been waiting longer. Waiting times can exceed two hours. Overall, a very frustrating experience and not the level of service I would expect from a bank.







