bigplush.com Bewertungen 370

I received a phone call from my Grand-Daughter saying that was the best thing that was ever delivered to her front door. The bear was for my first Great-Grandson, however I am still waiting to see a picture from her showing the bear and my Great-Grandson together!
Thank You for your promptness in delivering the bear.

Did not receive a stuffed camel and a stuffed frog by Christmas as promised when ordered on December 8th. (exact words on my order: shipped: delivered on or before Dec. 24th - Delivery Guaranteed NO LATER THAN Wednesday, Dec 25). I am terribly frustrated with this company and their lack of customer service. Left many voicemails and as one other customer mentioned on the review, during peek time. It wasn't until I filled out a form on the website and submitted it a WEEK AFTER Christmas, on January 31st did a person finally call me back. He left a voicemail and gave me a direct number to call. But as of today, January 7th 2015, again after many attempts and leaving messages... radio silence. They have charged my credit card. VERY DISAPPOINTED!! I can not recommend this company to anyone.

The only gift my daughter asked for was the giant kangaroo. After ordering and receiving the shipping notice from the company and UPS, I was surprised to find out it never shipped (only found out when did not arrive on delivery date). After repeated calls, I discovered from Michael that the material was back ordered and so they were going to refund my money - which they did quickly I must say. However, I would have appreciated earlier notice and believe the only way I discovered the issue was by staying on top of the package. Also, initially I was very impressed when Michael offered to purchase a similar product from another company in order to make things right. However, I am glad I went ahead and ordered as I never heard from him again. Needless to say, I am not impressed.

Guess they don't read info provided on their order form at all.
One extremely disappointed child and very upset parent at Christmas this year. I even called customer support and they were closed during peak season and did NOT return call!!!

My daughter received a big plush reindeer from Santa. It had a Santa hat and ribbon personalized to her. She woke up Christmas morning so excited saying over and over "this is exactly what I wanted!!" What a wonderful Christmas!! Thank you for help making it possible. The reindeer is beautiful and soft. I love that it is made 100% in the USA. Great product. I would recommend them again and again!

I ordered my son an animal for Christmas from Santa. Not only did it not come as promised on or before Dec. 24th, I didn't hear anything from them at all. No email or phone call telling me there was a problem with the delivery either before or now after 3 attempts to reach out to them. However, my credit card was charged right away and has not been credited so they are on top of getting their payment.

Best Teddy Bear for the price ever! Got the 96 inch with the secret pocket for my 13 year old. She hasn't let go since. The Bears are cute soft. So much bigger then what you get in the stores. Came with a t shirt and a ribbon. Will buy all my stuffed animals from them.

Was delivered 3 days early, and thats during the holidays! product was exactly as promised

We bought the bear for our daughter for Christmas and it is very high quality. Unfortunately we missed the shipping deadlinge, but we are very happy with purchase.

Ordered on 11-29-14 & still don't know if I will get my purchase. It is 1-1-15 and no news about whether I will get it. Should have gotten it before Christmas. Guess I need a refund. I would give zero stars if I could do it.

Our order had a mix up and wasn't going to make it in time for Christmas. I called and a new unicorn was made and delivered with customized ribbon in less than 48 hours. Amazing!

Great quality, and quick shipping. Would definitely recommend.

The bear has a hole in the back of its head on the right side. It's about the size of a quarter. Why would I be sent an item that isdamaged? It really is unprofessional and now I'm stuck with it.

I ordered a bear and they didn't even send it they told me they were going to refund me my money which they did and send me another bear for free they never did and getting in contact with them is horrible !

The Bear arrived after Christmas but that was my fault, I ordered too late to make it on time. BUT the bear shipped out super fast and my niece loves it! It's huge, quality is perfect and would definitely order from bigplush again!

I purchase this gift as a request of my 17 year old son for his girlfriend for a chirstmas gift iand it was better than we expected I really did not want to give it to her and wish I could have kept it for myself but I will purchase another one for myself real soon

Product arrived with a hole in the seam with stuffing falling out. There wasn't time to send back for a replacement - as it was a first birthday gift. I know how to sew, so I was able to repair it myself, but shouldn't have to. Poor quality control. To be fair, I didn't ask for a replacement due to time constraints, so I can't say if it would have been repaired or replaced by big plush.

Time of delivery was accurate & Packaging suburb.
Description of product very accurate.
My 6yr old Grand-Daughter is very delighted with the Big Stuffed Giraffe, I WOULD RECCOMEND THIS COMPANY TO ANYONE

I was so impressed by my experience with Big Plush. I ordered a 5 foot bear for my son's girlfriend. When I placed the order I was clearly informed that it would not arrive before Christmas. I was fine with that since it was "last minute". To my surprise, and my son's excitement, the bear arrived on Christmas Eve. I was totally impressed with that especially since the shipping was free! The bear is absolutely beautiful; very nice quality!

I was waiting for an important Christmas delivery that was delayed leaving the warehouse. Each of my 3 calls was answered promptly and by people who I felt patiently and kindly went above and beyond finding me up to date status information. I felt that I was being served by a whole team who cared if I were satisfied. I will definitely order from Big Plush again.