Guess they don't read info provided on their order form at all. One extremely disappointed child and very upset parent at Christmas this year. I even called customer support and they were closed dur... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Guess they don't read info provided on their order form at all. One extremely disappointed child and very upset parent at Christmas this year. I even called customer support and they were closed dur... Mehr ansehen
Unternehmen hat geantwortet
5 foot bear was delivered to my office yesterday. The audio voice message is not working. Actually had a gentlemen answer the phone once & said computers were down he would call back within the h... Mehr ansehen
My niece LOVED her pink plush horse! Item arrived on Christmas eve. My only criticism was initially the item had an earlier delivery date than actual and when trying to contact customer service i wa... Mehr ansehen
Amazing! I work in the prop department on network tv shows and we found exactly what we needed in the vast collection of giant stuffed animals. Mike informed me that they can custom make pretty much a... Mehr ansehen
Personalized big stuffed animals are our speciality.
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I was looking for a over sized bear all over Google. And luckily I found bigplush.com, price is great and came on time as promised. Even a little earlier I believe.
Well , not happy that it does not bend like they say it will , for sitting position , and sewing by tail is very noticeable , I am sure it could be done differently . But it is Cute !!
The first time I tried to order the plush labradoodle was December 2014. It was to be delivered Dec. 19th guaranteed. I called on Dec. 20th and was told, "Oh sorry, we should have called you we are all out of the dogs. (NAME) will call you and make it right." (NAME) never called, but my payment was taken. I called again on Dec. 22nd and was told that they would make it right and (NAME) would call me. (NAME) never called. I called a third time after Christmas and was told that (NAME) isn't great with time management, but that he would get back to me. (NAME) has yet to get back to me. Terrible customer service.
Excellent service completely satisfied thank you!
Ordered the 5ft. Bear. It arrived on time, was easy to remove from box, and was of decent construction. Wife loved it. Thanks plush team.
Tried to send a bear to Canada with another company and they cancelled my order. Big Plush helped me through the whole process. The girl I spoke with on the phone was awesome! My friend is thrilled with the product. Forget the Vermont place. Use Big Plush instead. She carries that giant bear around and snuggles up with it.
I got this bear thinking it would be 5 ft tall, it was a great bear but it was not the told dimension. Maybe the skin was measured at 5 ft and the filling made it fatter and shorter. Overall good bear, very lovable.
I was happy to see that the Bear was of quality make and material - I was offered a color for the bow and I picked GREEN because it happens to be the person's favorite color. I had it personalized FREE - that was perfect - except for the RED RIBBON. I tried contacting via website but to no avail. I would definitely order from them again but I would confirm VERBALLY next time.
If you want to make an impact, then Big Plush is the way to do.
I sent the 6 foot Rose to my best friend.
It was the "talk" of the office when the BIG BOX with the BIG ROSE arrived.
Fantastic!
It's a great item and good options for customizing any giant bear, even though it's a little expensive, perhaps just a little overpriced. What kills me is the timing, horrible timing, it took a whole week and two days to get to my destination, this has to change, would it kill you to lose 10-20 dollars on better shipping 3-5 days?. Also add additional shipping options, maybe 10-15 dollars extra not $50 or $80 dollars, that's ridiculous. You will gain a lot more business and more customers would be happy and satisfied with your products.
Fast shipping, perfect item. Will buy from again
I have found out about BigPlush in Stars and Stripes back in 2011 called from Afghanistan several times and they (BigPlush), has ALWAYS gone out of their way !!
Bigplush is the best! My bear got here on time. My bear is so soft and big.
My delivery was made on time, customer service was great! Awesome job!
I was expecting the bear to be at my door by now but he just got shipped out. You customer support did great on explain why and what awaiting fulfilment means though!

Antwort von bigplush.com
The quality of the item was good, however the fur they had used was different than the one in the picture (the one that i wanted and expected). I phoned customer service and the owner offered me a full refund. Very nice man and no hassle on my end at all.
arrived earlier then expected(not a bad thing), bear was identical to what i saw online..expensive but defiantly worth it!
I bought with wife the big bear with my voice recorded over the phone for valentines day. I am a truck driver therefor my wife and I talk a great deal on the phone. She didn't recognize my voice. I realize that it would be a little off due to doing it over the phone but she still shou have been able to recognize my voice.

Antwort von bigplush.com
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