Big K Products Bewertungen 

Super speedy efficient delivery at a good price. Can't ask for more.

Misleading advertising practices. Purchase multiple bags of firewood listed as "Weight: 8-8.5kg". Every bag arrives under 7kg, under-shipping by 15%+

Customer services claiming this isn't actually the product weight but some other metric, totally unapologetic and not understanding.

I've made reviews in the past but as we all know, over the years, things can change, well for this company, it hasn't, it's still fantastic and we love it.
The lump wood is big, not tones of crumbs like in the shops. The prices are cheap but not any of the products. Delivery is quick. I couldn't ask for a better company, which is why we have been ordering from them since Covid.

Great Service and speedy delivery - and at a great price! And its a good product! Lumpwood charcoal from Big K delivered cheaper than if I had gone to buy it in the shops. Thanks.

Incredibly quick delivery.

I placed an order for 2x 15kg bags of ACH charcoal at 11.15am on Wednesday and they were delivered before 2pm the following day. Absolutely fantastic service. Even threw in a box of wax woodies for free.

Always the best quality coal for the price & that’s some very impressive service.

10/10 Big K. Be proud of yourselves

I have been using Big K BBQ Charcoal for years, it's the best!. First time i have ordered through their official website, good price & speedy delivery!. Thank you :-)

We’ve recently purchased kiln dried logs for our stove. Best wood ever bought, virtually smoke free, long burning and quick to ignite. Arrived in 48 hours of order placement. Well done Big K

I bought the 1kg insence burner cube charcoal recently and I’m very disappointed. I’m trying to light it up an hour now and it’s impossible. 12.99 went to the bin. Not recommended.

Used Big K a number of times now. Direct from the website and I also purchase their products via other resellers. I mainly use their products for my Kamado Grill. On the whole, the products and quality are good, but when there is a problem I find customer service is outright poor! On 3rd Feb I send an email about receiving my cedar plank (for cooking fish, a £10 item) in poor condition. It was split right down the middle and clearly packed by them in this condition! Nicola from customer services advises they have contacted the manufacturer with my pictures and awaiting feedback. I challenged Nicola as to why they were not dealing with this, my contract is with them as the supplier. The response was simply ‘this is how they received it’. So why did they then send a split wood plank to me, the customer!? On 10th Feb still nothing, so again I chased. I was then advised they were arranging collection, but only upon receipt back to them would they refund me. Overall just a joke and a waste of time, but if you don’t chase them they will not update you. I avoid using them direct now and purchase via other resellers or Amazon for their products, I know other places will have a much better customer service team.