I wanted a quilt cover that featured on a duvet set packaging but it wasn’t included. However, on contacting Lee at customer services he immediately set up a link and gave me a choice of sizes which I... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Don't remember buying anything from them but they've been spamming my inbox twice a day, every day. Not sure how many beds they expect people to buy, but they shouldn't need that volume of messages to... Mehr ansehen
Unternehmen hat geantwortet
Ordered a bed frame and mattress for a client of mine. So far so good - the team have kept me up to date with delivery and communication has been great. Fingers crossed for the bed. Thank you for your... Mehr ansehen
Unternehmen hat geantwortet
I ordered this bed and it was delivered less than 24 hours later. The service was excellent and the quality of the bed is brilliant. Will definitely purchase with them again!
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Better Bed Company has a large range of Beds, Bed Frames, and Mattresses for sale. We offer next day delivery and the best beds and mattress brands. We have information and advice on Beds Mattresses and Life Style for healthy sleep read our Blogs today. If you're looking for ottoman beds, bunk beds, or mattresses we have the solution. With over 40 years of experience in the Bed Industry, you can count on our brand. Our kids beds range is fantastic for your children. We bring high sleepers, cabin beds, and trundle beds with storage to de-clutter the kids bedrooms. Find wooden beds, fabric bed frames, and metal bed frames on the site to offer style to the room. Our adult bed frames also come with storage like drawers and ottoman solutions, this is great as they save space in the bedroom. Choose from a variety of brands like Julian Bowen, Bedmaster, and GFW beds with trust for peace of mind. Check out our social media pages for giveaways and help advice when buying beds and mattresses, to provide trust with the sale. We hope to see you soon at Better Bed Company.
Kontaktinformationen
1 The Old School House, WA6 6PH, Frodsham, Vereinigtes Königreich
- 08000 987 949
- customercare@betterbedcompany.uk
- betterbedcompany.co.uk
4.3
Hervorragend
498 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Non delivery of bed
A particular bed, having been listed as in stock and being prepared for shipment, now won't be delivered until who knows when. For various reasons it needs to be delivered to my daughter, who got the phone call. It would have been nice to get an email with some sort of firm information.
11. November 2025
Antwort von Better Bed Company
Hi Klara, sorry for the delay on this. The bed is due in on the 20th Dec, just expect a text then to get you booked in. We do struggle at the moment to keep on top of the site, and I think every company does online. We do our best in the future to do better.
Thanks, Better Bed Company
Wow what good service
Wow what good service!
Delivery speedy, mattress of a good standard. You really could not ask for more. My old man suffering from the old mattress, so very pleased to have found Better Bed!!
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Better Bed Company
Hi Anne, thanks for your pleasant words.
We are pleased help you and your partner out with a new mattress.
We hope to see you soon.
Thanks Better Bed Company
This is the second time I bought…
This is the second time I bought mattress from this shop and I won’t go anywhere else. The mattress arrived on the next day and the whole thing experience was great.
3. November 2025
Antwort von Better Bed Company
Hi Agata, thank you for your kind words. We are glad we can provide you with good service and that you like the mattresses.
We will see you again soon.
Thanks, Better Bed Company
I ordered the bedframe as the website…
I ordered the bedframe as the website led me to believe it would be 2 to 7 days. I ordered 6 days ago and still waiting for a text to confirm delivery date.
I e-mailed last week and the reply said I'd get one early this week. Tmrw is Wed so by my understanding that is mid week.
3. November 2025
Antwort von Better Bed Company
Hi Sammy, apologies for this and the delay on your bed frame.
We hope to do better next time.
The bed should be with you in the next day or so.
Any problems let us know at customercare@betterbedcompany.co.uk
Thanks Better Bed Company
Antwort von Better Bed Company
Hi Mr And Mrs V Bond, we're pleased you liked the quality and service on the bed.
If you need anything, please let us know.
We hope to see you soon.
Thanks Better Bed Company
Great quality product and service
Even though the product wasn't in stock, we were kept informed and updated as soon as it was with prompt delivery.
Great quality product and service.
11. September 2025
Antwort von Better Bed Company
Hi, we’re pleased you were happy with the service.
If you need anything now or in the future, please let us know.
We hope to see you soon!
Thanks Better Bed Company
Awful Service. False advertising.
Ordered a bed before the 1pm cut off for next day delivery as advertised. Received a phone call the next day to tell me it was out of stock and will not be available until December. Had the audacity to then try and sell me other 'similar' beds. Timewasters - so be careful not to believe what they are advertising!
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Better Bed Company
Hi, we apologise for this. We try and keep an eye on stock levels at the moment this is really difficult.
We will try and improve on this in the future.
Thanks, Better Bed Company
Excellent customer service
Easy to order on line. Customer service was very good and helpful, kept up to date and offered alternative product when out of stock. Would use this company again.
7. Oktober 2025
Antwort von Better Bed Company
Hi Maggie, we're pleased you liked the service from us.
If you need anything now or in the future, please let us know.
Thanks, Better Bed Company
Ottoman Bed
Great customer service from Better Bed Company.
Very happy with our new Katrina Vogue Ottoman bed.
Delivery company were good and arrived when they said they would.
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von Better Bed Company
Hi Deborah, we're happy you're pleased with your new ottoman bed.
We also hope to see you soon.
Thanks, Better Bed Company
Antwort von Better Bed Company
Hi Steven, we appreciate your kind words.
If you need anything now or in the future, please let us know.
Thanks Better Bed Company
Antwort von Better Bed Company
Hi Danny, we’re happy you liked the service and product.
If you need anything now or in the future, please let us know.
We hope to see you soon.
Thanks Better Bed Company.
Quality product and great service
Great service from Lee who helped arrange delivery on a specific day when I was available to receive the bed. The bed itself is good quality and was easy to assemble.
10. September 2025
Antwort von Better Bed Company
Hi James, we're happy Lee provided a good service for you. We are also pleased you like your new bed.
If you need anything now or in the future, please let us know.
We hope to see you soon.
Thanks, Better Bed Company
Antwort von Better Bed Company
Hi LB, we appreciate your kind words. We're pleased you found your mattress comfortable, and the value for money was good for you.
If you need anything now or in the future, just let us know.
We hope to see you soon.
Thanks Better Bed Company
Great service
Quick, friendly service. Arrived well and to delivery scheduled. Would use again.
7. August 2025
Antwort von Better Bed Company
Hi Steven, we’re pleased you’re happy with the service you received.
If there is anything we can assist you with now or in the future, please let us know.
We hope to see you soon.
Thanks Better Bed Company
Great service
We needed a new bed frame quickly. We found one we liked on the website. Lee was very responsive and we had it in our home in a few days, it is great quality and we love it.
We would recommend with no hesitation.
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Better Bed Company
Hi David, we are pleased you liked your new bed frame and that the service was good for you.
If you need anything now or in the future, please let us know.
We hope to see you next time you need a bed or mattress.
Thanks Better Bed Company
I’m very pleased with my bed purchase
I’m very pleased with my bed purchase. The delivery process was smooth and punctual, and the online transaction went seamlessly. After completing the payment, I received a clear confirmation followed by a courteous phone call the next day. Communication throughout was prompt and professional.
13. August 2025
Antwort von Better Bed Company
Hi Win, we’re happy you are pleased with the service we provided. We are also pleased we could offer a next day delivery on your new bed.
If you need anything now or in the future, please let us know.
We hope to see you soon.
Thanks Better Bed Company
What an amazing company
What an amazing company. The customer service was so helpful when I needed extra info about the beds and delivery - I literally got emails back within the hour and I had a lot of questions! They really care, not like the big chains - will defo order for them again!
12. August 2025
Antwort von Better Bed Company
Hi Yasmene, we are happy you receive a good service on your order. We pleased you got the right bed for you too.
If you need anything now or in the future please let us know.
We hope to see you soon.
Thanks Better Bed Company
Great service
Great people working at the Galway shop. Michelle was very helpful. Great comfy bed was purchased thank you
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Better Bed Company
Hi Robert, we are pleased you liked the service. See you soon. Thanks Better Bed Company
Good value and good service
Good value and good service. Lee was particularly helpful.
7. August 2025
Antwort von Better Bed Company
Hi Paul, we’re happy you liked the service and also happy with the price and value.
If you need anything know or in the future, please let us know.
Thanks Better Bed Company
The whole experience was great .
The whole experience was great .. great communication.. even letting me know when it was going to be delivered and the driver phoned to say how long it was going to be .. very helpful too .. as for the mattress .. twice as thick as my old one .. quite firm and very comfortable...
11. August 2025
Antwort von Better Bed Company
Hi Roy, we're pleased you liked your new mattress and that the service was good.
We aim to please with our beds and mattresses and delivery service.
If you need anything now or in the future, please let us know.
We hope to see you soon.
Thanks, Better Bed Company
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