Bedworld Direct 

I called the company to check measurements of a bed I was interested in and they checked with the supplier and gave me the information. They were very helpful. I ordered the bed online later and called 2 days later to check delivery time. The information given was correct and 2 days later I received my bed. Having put it together to check size (daughter has box room so width was very important) I found that with the added ornate feet the bed was too big!!! as finding another bed was proving very difficult we took off the feet and put on smaller plastic cups to protect the floor. I emailed the company to let them know as it was not their fault and the replied on the same day (Sunday) saying that they were very sorry and had amended the site and true to their word they had.
Very helpful and excellent service. Would definitely use again.

Ordered a bed with them asked if they could reserve it in stock until I moved house, they did. Once I had moved they delivered the bed as soon as I asked for it. Top service, quality of the bed is brilliant as well!

Purchased a bed frame from them. I arranged to pick it up myself and when I arrived the bed was already to be packed into the car.
The gentleman that I dealt with explained how to construct the bed in a quick and easy manner and I did this myself (as we all know how terrible instructions can be).

I would recommend the company!

Ordered my bed 4th of January 2015 after doing so i read the reviews on this site (OH DEAR). So i called customer services and spoke to a gentleman who then reassured me that the company is now under new ownership, and that my order was being processed and he would call me with a delivery date.
Received call later that day to state delivery would be the 7th and on the Wednesday (7th) i received my bed.
Great service would use again.

I ordered a superking size matress from this company in Oct as I wanted to replace mine that was a little too hard. When the two delivery men turned up wanted to leave it on the ground floor to start with. The matress looked great but way too heavy for me to take up the first floor. So I asked if they could help. They first turned up their nose then said ok we will try. They tried two seconds and said sorry I doesn't fit. I told them that if they couldn't take it up the stairs they should just return it to the company as there was no way I could do it on my own. They said ok we will return it. Despite the fact that Bedworld then said they would charge me £ 79 for the delivery (which was supposed to be free), I am still to this day waiting for my refund...34 days later. I will keep you updated as to when I will receive the refund...

Ordered a matress which didnt turn up after 2 weeks. They didn't answer the phone or emails when I tried to resolve the problem. Absolutely NO correspondence from them what so ever.

Ended up going to my bank to claim my money back through them which i received today, 7 weeks after original order.

BED WORLD DIRECT ARE HAPPY TO TAKE YOUR MONEY AND THATS ABOUT IT. AVOID THEM AT ALL COSTS.

Ordered my bed over two weeks ago. Have tried to call on numerous occasions with no response! I was advised a 7-10 day delivery but still nothing. I have emailed them and have had no response. I am due a baby in November and this bed is desperately needed for guests in our spare room. I am starting to believe this bed will never be delivered and will have to take things further to get my money back. Very disappointing.

I purchased a bed frame and arranged the delivery for a specific day and took the day off work. I rang in the morning to hopefully get an update on the delivery time and the woman at Bedworld promised to call me back. She didn't call back so I rang again. Again she told me she would talk to the courier and call me back. No call back. I have since tried several times to call, no answer and sent an e-mail which I have had no reply. I have spent three days on a mattress on the floor, wasted a days leave from work and have no idea when I will receive the bed I paid for.

Ordered a bed from Bedworld Direct on the Friday evening, at a cost of £210 with free delivery. The same bed is on sale in several other bed stores at around £380.

Upon completion of my order, I wasn't given a delivery date, I emailed customer services and was given an estimate of 2-3 working days. I work full time and would have preferred a confirmed delivery date. I emailed a couple more times requesting advance notice of delivery but these went unanswered which I was disappointed at, as I had to simply guess what day it would arrive and arrange annual accordingly.

As promised, the bed was dispatched on Monday morning and arrived on Wednesday afternoon. The driver phoned when he arrived and kindly waited for someone to arrive to let him in.

The bed itself was good quality for the money, some of the holes for the screws were slightly out of line andthe slats could have been of better quality but that's a gripe with the manufacturer rather than the retailer.

Overall, I got the bed for a good price and if you were given either a confirmed delivery date or advance notice (£35 charge for failed delivery) I would have absolutely no cause for complaint. For a saving of £170 I can't grumble!

Received my bed on time, and the guy carried the boxes upstairs for me (although most couriers wont these days !) which was a welcome bonus. Excellent service from start to finish so no problems for me at all.

Avoid this website--- I order a mattress with a site delivery promise of two to three weeks over a month ago and I haven't received; when I call them they are unresponsive and haven't even sent an email to update the delivery status. I am wondering if I ever see the mattress