Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... Mehr ansehen
Unternehmen hat geantwortet
I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Mehr ansehen
Unternehmen hat geantwortet
Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has... Mehr ansehen
Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry. The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement)... Mehr ansehen
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
Vereinigtes Königreich
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Generally my dealings with BBK were very good on this occasion. However part of my order totalling well over £2000 was a tube of acrylic joint adhesive which was supplied with only 2 mixing nozzles. This is totally inadequate as it is impossible to use half a tube before the set time. How much does a nozzle cost? You might easily need at least 6 nozzles if not more.

Antwort von ONLINE STORES
I’m a self employed kitchen fitter, placed my order with reasonable expectations, how wrong was I.
Twice I lost work to take time off for delivery only to be called once the day before and then on the actual rescheduled delivery day and told my order wasn’t arriving.
How many excuses can one company come up with? Well that’s two so far. Don’t waste your time ordering from this company, believe me you’ll be wasting more time than you expected.
Edit*
After being primarily disappointed, I have had a great response and they resolved all issues satisfactorily, therefore I changed my review accordingly

Antwort von ONLINE STORES
We was going to pay out for quartz, so glad we didn’t, this worktop looks amazing, no join, jointing kit is easy to use, would recommend.
Delivery was quicker than we thought, keep you updated on the order. Very good company.
I’m sure there a fantastic and fabulous company but unfortunately some of there drivers reg d16 enjoys chucking his Burger King rubbish out onto the road while driving down the a140
Very good service kept updating on process throughout
Great price, communication was great keeping me informed of delivery date and delivery driver was efficient and friendly
Have been using this supplier for a few years now, only ever had one problem; they cured it immediately!
What more can you ask for?
Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry.
The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement) very heavy! Great product, ok to cut with jigsaw or better a fine cut 80 tooth TCT circular saw blade specified for cutting materials such as acrylic. Easy to use a router as well, made my own curved jigs. Polishing out scratches and excess adhesive easy with care, I put two layers of masking tape either side of the adhesive join which helped me realise & adjust how much acrylic I was taking away as the tape became scuffed. Overall excellent product, style &finish.
Easy to order.
Kept well up to date.
Delivery on time.
Couldn't have asked for more.
Excellent customer service. I was kept informed regarding delivery times etc. Very helpful staff.
Very competitive prices.
Easy to order online. Arrived at agreed date and time. One faulty panel exchanged no problem and delivered a few days later.
Unfortunately after we had placed our order, we discovered all the same items cheaper on another site … sigh 😖 typical!
Ordered some worktops so I was apprehensive about transferring a large sum of money and it potentially all going horribly wrong but….. order confirmation explained next steps, customer service kept me up to date on delivery date and all went like clockwork- would highly recommend
Good prompt and informative communication at every stage of the ordering and delivery process. Great product at a good price. Excellent service. Thank you
Lovely quality worksurface. Delivery date well communicated and delivery driver phoned to forewarn of his arrival time.
Excellent customer service. The product exceeded our expectations fantastic value for money
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