Battalionmetals Bewertungen 

I've ordered multiple times from Battalion now. Costco is also good, sometimes has better prices, but you can only buy one coin at a time basically. I check all the sites and Battalion often has the best pricing, and you can buy in quantity. Customer service is super responsive as well. Great team and great mission.

When I read the story behind Battalion Metals I was interested. When I saw their premiums I decided to give them a shot with a small order. I’ve since read that my experience was similar to other buyers. It took a week from the time I placed the order for them to communicate with my credit union for the transfer and then ship the coin. Ten days later my coin had not arrived so I called BM. I was told someone from their logistics department would look into it and call me back. At the two week mark I called the USPS and was told that BM had placed an intercept on the coin and it was being shipped back to them. I called BM and was told it was still on the way to me. When I got confirmation from USPS that it was delivered back to BM I called them again and was told it was delivered to me. After I relayed the information from USPS they admitted they had it. Four days later, and after another phone call and another email and threats to call the FTC, they finally shipped it to me. To their credit, they did ship it overnight but only after multiple calls and emails. It arrived just under a month after I initially placed the order. Needless to say my larger order went to my previous supplier. I hope they improve but I can’t say I’d recommend them to anyone else until they do.

Shortly after I placed my order I began to question BM's legitimacy because I'm so used to getting email notifications immediately after about shipping. I also couldn't find, but a couple reviews and mostly hearsay on Reddit. After nearly a month I called and was told it would be just a bit longer. Finally after 31 days since my purchase I got an email that my order would ship. I got my order 5 days later and went to a local precious metals store to have them verify. I got confirmation that my metals were authentic and was relieved. The experience was less than ideal but I give them a five star for great CS and for selling legit metals.

I attempted my first-ever order with this company and agreed to pay for it with a wire transfer.

I initiated the wire transfer and my bank's fraud protection team blocked it, stating I'm the first-ever customer at the bank (a giant, well-known bank) to send a wire transfer to Battalion Metals.

The bank representative recommended I not proceed with the transaction.

I contacted Battalion Metals via email and there was no response.

Via text and no response.

I called their support number and reached someone who told me orders are not cancelable but that they would see about an exception.

They stated their would be a roughly $400 fee for canceling because the spot price of the metals had decreased in the days since I agree to place the order.

I expressed frustration because the whole situation was caused by their wire transfer process.

What I learned is that a wire transfer initiates the creation of a brand new account at Battalion Metals' bank, Wells Fargo.

The rep said "Don't worry. You can trust us."

I said "I've banked with my bank for decades and this is my first order with you. I'm going to trust their recommendation over yours, sorry."

I expressed that it didn't seem fair that I should have to pay a cancellation fee when it was Battalion Metals' wire transfer process that created the red flag with my bank.

I waited on hold for a long time for them to process the cancellation and they said they'll have to "Get permission" and that someone will call me eventually.

I will never do business with this company.

Awful customer service.