This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... Mehr ansehen
Unternehmen hat geantwortet
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... Mehr ansehen
Unternehmen hat geantwortet
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!
Kontaktinformationen
Vereinigtes Königreich
- bathlab.co.uk
4.3
Hervorragend
141 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good customer service team
The customer service team were very good at keeping me updated on the product and happy with the product itself.
22. November 2022
Excellent customer service team who…
Excellent customer service team who dealt promptly with an inept delivery service and the order was resolved quickly.
21. November 2022
Excellent customer service- cannot…
Excellent customer service- cannot fault. Products also good value for money (and beautiful!)
12. November 2022
Antwort von BathLab.co.uk
Hi Cece,
Thank you for your feedback and kind words. I am glad to hear you are happy with everything.
Kind regards,
Greg
Good item.Good Price.Delivery Very Slow.
Good item. Good price. Delivery very slow. Item was small and could have been posted 1st Class Royal Mail Letter cheaper and faster than the Hermes method used. Royal Mail had a strike and would still have been faster and cheaper. 7 days from order to delivery.
18. Oktober 2022
Antwort von BathLab.co.uk
Hi William,
Thank you for your feedback. I am glad that you were happy with the item purchased. Sorry that you were disappointed with the delivery time, though it was inline with the timeframe advertised and selected at checkout. We do offer express delivery options for items when they are needed sooner, but I appreciate it can be frustrating waiting for something to arrive. I hope the item ordered looks good in your bathroom.
Kind regards,
Greg
BathLab.co.uk
Probably the most professional and…
Probably the most professional and efficient company I have dealt with in recent times.
Greg went above and beyond!
Most grateful 😁
17. Oktober 2022
Top rate service
Excellent product at a good price.. I would also like to add customer service and communication was fantastic. This company really cares about it's clients. Wouldn't hesitate to recommend
9. Oktober 2022
Bath screen
The DX delivery service was exceptional. The delivery was made early morning and to my door.
The item itself looks great, exceptional value for money, just awaiting my Plumber to come to fit it!
3. Oktober 2022
Great service and products
Great service and products, very prompt delivery, defo use again.
Many thanks
23. September 2022
Absolutely tip top company!
Used Bathlab for the first time and I couldn’t be happier!
Their prices are extremely competitive, their products they offer are top quality and their customer service is fantastic!
Greg from their customer service department and their sales manager really helped us out in a pinch.
Now our bathroom has come together perfectly!
8. September 2022
Bewertung ohne vorherige Einladung
Good quality, decent price
Part seems to be of good quality and was reasonably priced compared to others I'd found elsewhere on the internet. Would definitely purchase from here again.
2. September 2022
Wrong product sent out
Wrong product sent out. Should have been brass, black ones eventually turned up.
Still waiting for the correct ones to arrive.
I am a professional bathroom installer and these are for a customer. The job should of been completed and paid for.
It leads to unnecessary time and expense wasted on a further visit to install them.
14. August 2022
Antwort von BathLab.co.uk
Hi Mark,
Sorry that you received the wrong colour items. The correct ones have been dispatched and will be with you in the next day or so. My apologies again for any inconvenience.
Kind regards,
Greg
Great product and quick dispatch.
4. August 2022
manual shower valve to…
Have bought a manual shower valve to replace thermostatic one i had, easy to install, just need to buy additional male adapters 15mm x1/2 to connect water hoses. Customer service was supportive
2. August 2022
Product as described and good price
Product as described and good price. Ordered Wednesday, delivered the following Monday, not super-fast but acceptable.
25. Juli 2022
Very helpful and quick
22. Juli 2022
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.