Amazing customer service. Promptly answering my emails when I had product queries and then when I did order the products, they were delivered within 24 hours by a polite driver. Brilliant service.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordered and paid for item marked clearly as in stock next day said not in stock for 14 x days when I questioned this and the fact they mark same item in different colour in stock told they don't k... Mehr ansehen
Unternehmen hat geantwortet
Placed my order son Wednesday afternoon and received the bath the next day! Problem with bath panels (my fault) called Ameena from customer services who sorted everything efficiently and swiftly. Th... Mehr ansehen
Just over 2 years ago we renewed our bathroom. Many of the items purchased were from the Bathcenter, Chesterfield. We are delighted with the products we chose. Recently, we found a small crack in the... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We have been supplying bathrooms to both Retail and Trade throughout the UK since 2005. Based in Chesterfield, Derbyshire, we are a family run business who value service above all else and now have a combined 40 years experience in the Bathroom retail and trade markets. We are able to sell just about anything which could be required to create the perfect bathroom.
Kontaktinformationen
Unit 21 Storforth Lane Trading Estate, S41 0QQ, chesterfield, Vereinigtes Königreich
- 01246 550199
- info@bathcenter.co.uk
- bathcenter.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very impressed
Very impressed. Placed an order for a black quadrant shower enclosure; 2 hours later received a confirmation call to agree delivery date, next day received my purchase (23 hours after placing order). I'm impressed and that doesn't happen often as I'm a Quality and Systems Manager. Faultless service, will use Bathcenter again when the need next arrises. Item is yet to be installed but will update if any issues.
Ordered 2 toilets
Ordered 2 toilets after requesting extra info on sizes. N. B. Delivered shrink wrapped on a pallet. (Note, the courier cannot take the pallet back)
Just be aware of this. Not an issue for me but you need to factor this in when they arrive.
Unfortunately, when checked, one of the cisterns had a crack on one side and pieces found inside box which didn't show any sign of damage.
Ameena responded very quickly after I sent an email + pics and re-ordered another cistern (FOC) which arrived soon after.
Just waiting for our plumber to fit.
I would just mention that it's quicker to email for a response!
I would definately use this online service again.
Thanks to Ameena again who appears to be the sole administrator! If she is she deserves a pat on the back. So nice to see good service.
Bathcenter delivery
Bath delivered today,no time to check it as yet but will do so tomorrow. I was extremely impressed by the delivery driver who phoned 20mins before arrival.I gave him directions but my place is quite hard to find. However he arrived on time,backed through a very tight opening,brought the bath inside and checked that everything was there.All this quickly,efficiently and best of all with a pleasant attitude and a smile! The ordering was easy and I was phoned to say what day the bath would come.Would recommend.
Great company but let down…
Great company to deal with but let down by their suppliers and couriers. Bath delivered late but good communication from Bathcenter. Sadly bath now shows signs of a fault - Frontline not responding to Bathcenter. We have an unfinished bathroom and no sign of a resolution.
Excellent service
Excellent service. I ordered the wrong item. Bathcenter was really helpful, the replacement was delivered and the original item collected within 2 days. I would definitely buy from them again
Ordering process very easy and delivery…
Ordering process very easy and delivery of goods was excellent.
A missing item from the order was delivered within 24 hrs.
Very impressed,would purchase from them again
Simple to order from with lots of…
Simple to order from with lots of choice. Very pleased with value and quick delivery.
Very bad experience
Very bad experience
No one answers the question phone still waiting on my order which I have paid for
Carrier dosent answer your phones guys
Plz plz plz avoid this company

Antwort von Bathcenter
Very pleased with Bathcenter
Very pleased with the service I received from Bathcenter, clearly a well run company. I got prompt replies to my initial enquiry and question via email or telephone. Their website was simple to navigate which made ordering easy. I was provided with email updates at each stage of the order processing. Delivery was made 3 working days from ordering. The delivery company PJH, was very efficient allowing me to select a date suitable for me. The delivery was made on time and the driver was very helpful even putting my order into my garage out of the rain. Overall an excellent experience with Bathcenter and I would recommend them anytime.
On one hand you have rip off companies who charge you for restocking fee and on the other hand you have bath center
Bath center is one of the best company from whom I have purchased anything (not just bath related) in UK. You have few rip off companies on one side who charge you for restocking fee when you cancel the order before its dispatched. On the other hand you have Bath Center who agreed to
1) send the bath on the precise date I wanted
2) later agreed to pause the delivery after it was dispatched as I had family health emergency
3) later agreed to hold the product for me until I could sort out on the family situation and arrange for a new delivery date
4) delivered on the new agreed date.
Thank you Ameena for your wonderful customer service and quick replies to my emails. Definitely recommended !
Brilliant buy we love our new bath top…
Brilliant buy we love our new bath top quality and we would highly recommend this company
Great service and quick delivery
Great service and quick delivery. I forgot an item on my order and put in another one and I asked if the 2nd delivery charge be refunded and was delighted when it was. Ameena is exceptional and was so fast to respond to my emails. An item missing on delivery but was soon rectified and sent next day. Great Company and very good and helpful staff would definitely recommend. Thanks Bathcenter.
quick delivery
quick delivery, polite on the phone,driver courteous, all appears to be fine an initial check. Would recommend.
A very good service they really go out…
A very good service they really go out of the way to help. Would definitely recommend. Ameena is exceptional. Would order from them again
Many thanks bathroom centre
Great experience with the Bathcenter
Great experience with the Bathcenter. I was able to request an exact delivery day and everything arrived in good condition. I added extra items to my order at the last minute as I had problems with UK bathrooms. The Bathcenter were able to supply these on time and were incredibly helpful and quick to respond. Exceptional customer service - thank you!
Excellent Customer Service
Unfortunately the first loo seat was broken. I informed Bathcenter and they sent me a replacement which arrived the next day.
Product & customer service 5 *****
Thanks,
Peter
Been using bathcenter for years and…
Been using bathcenter for years and have always received good service and quality products, highly recommended
Appalling
Appalling - ordered in good faith then they cancelled with no solution!
Thanks for nothing :-(
Terrible customer service
Terrible customer service! My £659 Carronite bath came scratched. I can write a story how I've been treated by someone call Martin when I've tried to sort some repair kit to sort scratches on my new bath. Very argumentative, unpleasant person. If I knew I'll be treated like that, I would never buy anything from Bathcenter.
An absolute shower!
An absolute shower!
I bought a bath and side panel, admittedly 11 months past.
However due to Covid complications, I left the equipment "as delivered", until today.
Having set the bath legs to the recommended height (in my bedroom as a dry run), I then unpacked the side panel and noticed a split on the top crease.
I then sent an email to the Bathcenter, with photos that clearly highlighted the bedroom dry run and the plastic packing still on the equipment; the response received was that I had exceeded the 30 day return and quoting the cost of a replacement panel at circa 150 GBP.
Absolutely disgusted with them and would never use them again.

Antwort von Bathcenter
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