Absolute scammer company
Absolute scammer company. The "basket" was nothing like what I ordered and included weird off-brand items including gross processed cheese and gas station snacks like "Crunch n Munch" instead of the "Gourmet Brie and Tapenade" is advertised. The "gift" came all thrown together in clear plastic, looking like a pile of crap. The wine that I added on and paid an addition 40+ dollars for was not what was ordered, instead a random bottle of Rose was thrown in there. The San Pellegrino came in a small plastic bottle instead of a large glass bottle as presented on the website. The list goes on and on. These people are absolute scammers and their baskets are crappy!
Antwort von basketsphiladelphia.com
We sincerely apologize for the disappointment caused by your recent order. It is clear that the presentation and the items you received, including the snacks and wine selection, fell far below the gourmet standard we strive to provide.
While our substitution policy is intended to ensure timely delivery when specific items are unavailable, we recognize that in this instance, the replacements for the brie, tapenade, and beverages did not reflect the value or quality you expected. We take your feedback regarding the packaging and item quality very seriously and will use it to improve our operations and quality control immediately.
Thank you for bringing these concerns to our attention.
